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“Trying to rip- off customers isn't the best way to promote your business!” 3 of 5 stars
Review of Black Angus Bar and Grill

Black Angus Bar and Grill
46D The Promenade | Sanctuary Cove, Hope Island, Queensland 4212, Australia
7 55779712
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Ranked #11 of 32 Restaurants in Hope Island
Cuisines: Steakhouse
Dining options: Breakfast/Brunch, Reservations, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
Gold Coast,QLD
1 review
“Trying to rip- off customers isn't the best way to promote your business!”
3 of 5 stars Reviewed November 25, 2012 via mobile

Tonight we had a dinner at Black Angus.
We were looking forward to this occassion as it is my wife's birthday and also wanted to impress her dad visiting us from overseas.
We have purchased a voucher on Spreets which offered us a three course meal ( entree, main and dessert ).
After being seated we were asked , if wether wewant bottled or tap water.
I had to ask the waiter if he want to take order for drinks as we were really craving for some beer and a good bottle of wine.

My wife ordered the duck from the menu in addition, which was unenjoyable and very dry.
All other meals were really good and tasty, except the amount of sauce that came with the char grilled steaks could have been a bit more.
Being spent in the hospitality industry 20+years, my impression wasn't too good of the service whatsoever.
Water wasn't replenished without asking for more, we had to ask for cutlery for mains, bread plates were not removed, extra setting were not removed( table was set for 4 , we were just the three of us)
We could see from our seat how staff is eating in the back of the house( very unprofessional !)
Biggest shock came at the end, when requested the bill.
Since we came with a voucher , we should have been charged for the beverages and the additional food ordered by my wife only.
Instead we were charged some( probably half price of each meal or something like that) which supposed to be included as per voucher offered.
When I have made an inquiry with one of the waitstaff attending the till, he quickly has changed the bill for the right one and said " probably anither inexperienced waitstaff made a mistake"

Well, guys, this is not good enough!
Before you take a bill to a table you should check it for accuracy!
It seems very obvious that they do this regularly with customers having dinner with the voucher in the hooe that it won't be noticed and rip customers off!
The first bill was $210 , after I questioned was $ 130.
$80 is a bit of a difference isn't that folks?

I warn everybody to look carefully when it comes to paying your bill!
Will I ever go back there?
No thanks!
Rather go next door to George's Paragon, which is much more reasonably priced, attentive service, excellent food quality.

Black Angus, you have just lost a customer!

    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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113 reviews from our community

Visitor rating
    44
    37
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    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Russian first
  • Any
English first
Surfers Paradise, Australia
1 review
“Worst Food Experience”
1 of 5 stars Reviewed November 1, 2012

Thinking this restaurant situated in an uptown venue would of been a wonderful place to take a group of friends.
The food was shocking! Felt very sick later on in the night and the next day! It came to a ridiculous amount ( $160 / 2 person ) this does not include entrees, Absolute worst experience ever! Very angry.
Would recommend a local pub meal a hundred times over this restaurant!

  • Visited October 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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Dubai
Senior Contributor
23 reviews 23 reviews
11 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Could be great”
3 of 5 stars Reviewed October 29, 2012

Great location, nice venue, good staff however the food is hit and miss. Been there four times and on two out of four visits one of our group was not happy with the food. A real shame as could be great. The highlight is the Hot Rock.

Visited September 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Top Contributor
247 reviews 247 reviews
178 restaurant reviews
Reviews in 83 cities Reviews in 83 cities
220 helpful votes 220 helpful votes
“Stunning steaks and a stunning view........what could be better!!”
5 of 5 stars Reviewed October 28, 2012

We hungry four arrived at eight and watched as the plates of food passed our nostrils but we had to be patient before we were served. Oysters, followed by steaks which arrived on a hot stone grill, great idea for extra cooking or just to keep every last morsel hot.

Steaks are the speciality of the house and the quality of the meat was superb and all washed down with a bottle of Hardys Cabernet Savignon at $47 whilst not cheap, was definitely one of the best steak meals any of us had ever experienced.

The date sponge with ice cream was shared by two of our party finished off our meal and ended a superb evening.

The restaurant is very comfortable and John, the manager did go out of his way to look after us after our little wait at the beginning of the evening.

Definitely the place for a special evening or lunch.

  • Visited October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Gold Coast
Top Contributor
263 reviews 263 reviews
141 restaurant reviews
Reviews in 105 cities Reviews in 105 cities
122 helpful votes 122 helpful votes
“Great food and service. Nice location.”
4 of 5 stars Reviewed October 27, 2012

I visited this restaurant with work colleagues and we were all very happy with the quality of our meals. We ate early before the restaurant got busy and the service was excellent. Black Angus overlooks the water so there is a nice view of the Sanctuary Cove Marina.

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