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“Enjoyable Family Holiday” 4 of 5 stars
Review of Royal Palm Resort

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Royal Palm Resort
4.0 of 5 Condominium   |   973 Gold Coast Highway, Palm Beach, Queensland 4221, Australia   |  
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Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Enjoyable Family Holiday”
4 of 5 stars Reviewed March 23, 2014

We were in a 3 bedroom apartment on the 25th floor and it was fantastic. It catered well for 7 adults. We were very nervous as we had booked on-line and sometimes the photos are very reliable but we were pleasantly surprised as to how nice our apartment was.
There was free parking which easily accessible. The shops were close by for buying groceries etc.
The staff were very helpful and friendly.
We would definitely stay there again.

Room Tip: We booked on-line so took pot luck!!
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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155 reviews from our community

Traveler rating
    52
    59
    18
    12
    14
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29
Solo
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • Japanese first
  • Turkish first
  • Any
English first
Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 22, 2014

We booked 3 nights accommodation in a 2 bedroom unit for a wedding, on the morning of the wedding we received a checkout notice for the following day which initially we thought must be a mistake. With wedding organisations to attend to plus no reception at the time we could not follow up and had to check out a day early.

I chased this up by phone afterwards as when I discussed our checkout with other friends that stayed at the same units they told us it was a min 3 night stay so why were we told to checkout. I ask this question and were told they would look into it and get back to me, two more emails to the management and still no reply. It seems my phone booking must have been messed up but Royal Palm Resort poor management have not followed up at all.

We viewed a number of units as we had a number of friends staying in these apartments, they are all in need of some updates. We had a Superior fully refurbished ocean view apartment which did have some new furniture like flat screen TV etc. but showers and bathrooms are old, apartments need a new paint job as they look a little shabby.

If you were to use these apartments make sure they've got your booking right for one and look for some recommendations on which apartment to ask for as they all vary in decor and even cleanliness.

The carpark is a nightmare to navigate so take care.

We won't be going back here again that is for sure.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalPalm_GC, Manager at Royal Palm Resort, responded to this review, May 9, 2014
Thank you for your feed back, new Management have taken over as of the 1st of April 2014. We have taken on board all of your comments and we are improving procedures,cleaning and updating the units. This is our number one priority and we have set things in motion for vast improvements

We do hope you find time in the future to come and stay with us, we would value your feed back on a return visit.

Kind Regards

Royal Palm Management

Royal Palm Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 19, 2014

I have stayed here twice now first time was in room 16B and the 2nd was 22D and both times the stay was the best the view was the best the spot on the beach was just awesome the rooms was to die for and the price was very good indeed. Will be staying here again for sure. The pool and spa was good with a little kids slide that adults can use hehe. They had mini golf and a games room with a pool table and arcades. Very short walk to coles and other food places.

Room Tip: rooms i would go for are 16B 22D OR 24c
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalPalm_GC, Manager at Royal Palm Resort, responded to this review, May 8, 2014
Thank you for your feed back, as of the 1st of April new Management has taken over. Royal Palm certainly is a wonderful place to come and have a holiday and our aim is to keep improving all our services and facilities.

We look forward to welcoming you back in the future.

Kind Regards

Royal Palm Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bairnsdale
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 19, 2014 via mobile

We had a lovely holiday in mermaid beach ( family of five) and wanted a different experience for the end of our holiday by the beach we had booked and paid deposit. We were contacted by text a week earlier explaining no staff would be onsite to greet us ( 2pm Sunday) so we could collect room key from a safe outside complex ( should have known then it was dodgy) parked our car walked up stairs to a filthy smelly room. Very disappointed one child sat on the couch to find food 'jumped 'out of crease, another child sat on bed to find footprints on sheets and don't even start me on bathrooms, hair on basins and floors. Squealing draft at door way and the smallest balcony on earth...the 70's wallpaper looked the cleanest thing in the place the carpet was filthy and don't talk about the smear of something on the bedroom wall...We picked up our bags and escaped... We got to the car and we could still smell that smell!!!! Lucky for us they refunded our deposit whenwWe called them the next day and they didnt even query us - they knew how bad their room was!!! VERY DISAPPOINTING!!!!

  • Stayed March 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalPalm_GC, Manager at Royal Palm Resort, responded to this review, May 8, 2014
Thank you for your feed back, as of the 1st of April 2014 new Management have taken over. Improving our cleaning services is high on our priorities.

We do hope you will find time in the future to come and stay with us.

Although we still have a key safe for after hours arrivals we now do have a 24 hour night service number you can call for any difficulties.

Kind Regards

Royal Palm Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 15, 2014

We loved our stay here with the kids in room 24C.Awesome views and great apartment. Our friends were next door in 24D there apartment wasn't as updated as ours and they didn't have a/c. Overall great place to stay. It is away from surfers paradise but nice and quiet. We're glad we stayed here and would defiantly stay again.

Stayed March 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 22, 2014

I was told we were booking an East facing room, but according to my phone compass we are facing a little West of North. I paid extra $15.00 to be upgraded to a full ocean view. Unfortunate, it is very hot and we miss out on most of the prevailing southernly breeze (no Aircon). Not only that, what breeze we get sweeps past the A to C units and someone out there is a chain smoker. We get regular puffs of acrid smoke. We also pick up a lot of traffic noize as we also look down on hte Gold Coast Highway. (Try to book an A to C room.) Unit is not clean. Chased out a cockroach on our way in. Decore is tired. The bed sages and has depressions in the usual places. A Leg falls of the glass table and leaves the heavy glass top balancing precariously. Walls need a good scrub and paint blistered on wall behind stove. The reception service is curt so don't endulge the staff in small talk. An unfortunate misunderstanding at booking time: the receptions must have said "being renovated" meaning the whole first floor reception, but I heard "been renovated" taking it to mean out room. I missed the segue! Another big Disapointment!

Room Tip: Try to book an A to C room. A is the best, B,C,D,E,F progressivly worse.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalPalm_GC, Manager at Royal Palm Resort, responded to this review, May 8, 2014
Thank you for your feed back, as of the 1st of April 2014 new management has taken over and new cleaning and room allocation procedures are being put in place.
We hope you will be able to find to time in the future to come and visit us again.

Kind Regards

Royal Palm Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maroochydore, Australia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 12, 2014

we went to this resort after doing some research for sauna and spa, bar you know all the things you want when you go on holiday. Well the sauna was out of order, there was no swim up pool bar, the rooms were adequate but pretty damn filthy, dirty ladies products in cupboards spider webs on all areas only thing I can say is that this place had a nice pool area especially at night

  • Stayed February 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Palm Resort

Address: 973 Gold Coast Highway, Palm Beach, Queensland 4221, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Palm Beach
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 14 Specialty Lodging in Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:4 star — Royal Palm Resort 4*
Number of rooms: 40
Official Description (provided by the hotel):
With a prime absolute beachfront location in peaceful Palm Beach, Royal Palm Resort sets the scene for a family holiday to remember on the southern Gold Coast. The resort offers a selection of spacious, self contained apartments, each with private balconies and sweeping ocean and hinterland views. Unwind by the sparkling, 33 metre lagoon-style pool, enjoy a game of Doubles on the tennis courts or cool off in the sparkling waves of the Pacific - we're just steps from the beach! Surrounded by the region's most loved surfing destinations and close to a great range of family attractions and theme parks, Royal Palm Resort offers some of the most sought-after holiday accommodation on the Gold Coast. We hope to welcome you soon! ... more   less 
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Also Known As:
Royal Palm Hotel Palm Beach
Royal Palm Resort Palm Beach, Gold Coast, Australia

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