If you have to pay upfront don't stay here,the apartments are privately owned and management run,once you have paid and have a problem you will not get your money refunded.
We booked in April 2008,we went to stay in Feb.2009,(Having stayed here in Nov 1994)the apartments were supposed to be being refurbished ,so we thought we would get one ,no chance ,what we did get was ..brown stains on the carpet, a dirty filthy couch ,lime encrusted electric kettle,a table lamp with its shade ripped off ,hidden in the wardrobe,curtains too short in the bedroom and two dead flies in the fridge.
When we complained to the Assistant Manager she said,we could have a free service on the room.this was not much better.we told her we were leaving and wanted a refund(this was after the first night out of seven ,we only stayed that night because of our evening arrival time).
The Assistant Manager told us the money was in a trust fund belonging to the owners of the apartments, and would not get a refund,we left anyway.
We have reported the resort to the Fair Trading department and the star rating body in Melbourne.This is definitely not 4.5 star accommodation.....
- Official Description (provided by the hotel):
- Turtle Beach Resort provides premier family accommodation set in a 10 acre sub-tropical oasis, located at Mermaid Beach on Queensland’s famous Gold Coast. Truly a home away from home, the resort offers spacious one, two and three bedroom fully self contained apartments. From the moment you are welcomed in the tropical setting of our open-air reception area, you know your family is in for a new level of holiday fun. Imagine you and your family enjoying lagoons and lap pools, pool slide, floodlit tennis courts, a putt-putt course, children’s playgrounds, fitness room, arcade games rooms, a resort mini cinema and several dining options. Other facilities include 9 complimentary BBQ’s, private airport and theme park shuttle buses, a fully equipped tour desk and the Club Turtle Kids Club. Over past years, Turtle Beach Resort has won state and nationwide awards: Top 4-Star and Over Resort and Top 10 Family Resorts in Australia, Holidays with Kids; Deluxe Accommodation finalist, Tourism Australia Awards; Deluxe Accommodation winner, Tourism QLD Awards; Winner Certificate of Excellence Award 2012, Trip Advisor ... more less
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- Also Known As:
- Turtle Beach Hotel Mermaid Beach
- Sands Turtle Beach Hotel
- Sands Turtle Beach Mermaid
- Turtle Beach Resort Gold Coast/Mermaid Beach, Australia