We originally stayed at Acive Stays earlier in the year, the stay overall wasn't so bad with the exception that while travelling down there, Bruce rang us from the motel to say they were overbooked and wanted to cancel our holiday, my response was "no way" and they had to sort it which they did with a few hiccups along the way!! The room was clean but the bin hadn't been emptied and overall the quality of the hotel was poor. The voucher situation was not explained to us and we tried to use the Curry Muncher voucher but was told it could not be used so we bought a meal anyway and thoroughly enjoyed it. We travelled down there again this weekend, the stay was much worse, the guy who greeted us who also responded to the name 'Bruce' was a totally different person, the first thing our of his mouth was excuses as to how the room wasn't ready and how busy it had been, we were offered no wine or fruit platter, he gave us one voucher for the Curry Muncher restaurant but informed us it wasn't open that night-Sunday, although on the previous stay we had eaten there on a Sunday!! We said we would go out to give them time to get the room ready. When we got back I noticed the bed hadn't been changed and phoned 'Bruce', he got a lady called 'Marlene' to come and sort the situation out, she must have been the resident cleaner who in my opinion did her best to sort things out, she informed us that we shouldn't have been in there and transferred us to another room, the bed in the new room hadn't been made and the bin needed emptying, she promptly sorted this for us but then she infomed us that there wasn't a key as it had been stolen and that we would have to ring and let them know when we got back each time to open the room. The room had been cleaned but the bathroom door wouldn't shut and the shower curtain was disgusting, we asked her about the wine but but none arrived and she laughed when we menitoned the fruit platter!! On the last night we got back, the alleged Bruce was asked to unlock our door, I stated to him that the situation had been ridiculous and that it appeared he wasn't bothered, he promptly responded with no he wasn't as he wasn't the owner, exactly the response I expected.
This is the worst place I have stayed in and because I bought the holiday through Groupon I will be contacting them with a compaint and also the hotel standards authority which accredits them with their star rating, I suggest that everyone does this who has had the sme type of experience that we have had.
- Official Description (provided by the hotel):
- Active Stays provides budget accommodation for runners, cyclists, surfers, life savers or anyone else looking to participate or spectate in the wide range of sports and activities available on the Gold Coast. Offering exceptional value, our rooms are priced on the basis of the earlier you book, the less you pay and periods of high demand such as school holidays cost more than less popular periods. We have 19 clean, comfortable, air-conditioned rooms only 300 metres from Mermaid Beach and are close to major shopping, sporting and entertainment venues. Active Stays is fully non-smoking and we have a limited number of pet-friendly and family rooms. Guest parking, continental breakfast & WiFi internet are all available. ... more less
- Reservation Options:
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- Also Known As:
- Active Stays Motel Gold Coast/Mermaid Beach, Australia