Booked a 3 day break for my wife and I,Booked what was described as a OCEANVIEW 2b/r unit.
complete with displayed photo showing views to the north and south and most importantly the OCEAN.(looked fantastic)
We are pensioners both in our late 70s and were really looking forward to our little break
We collected our keys from the safe and went to our designated room.
This was not the room I had seen advertised on the net.
To my left the only view was a dirty black covered asbestos roof followed by more roofs so you
could not see any view towards Surfers Paradise,
See to the South towards Burleigh heads entailed leaning over the balcony and hoping you were
not going to upset your neighbour when you poked your head around.
I requested a different room (this had to be relayed to the manager by phone as it appeared we
were now operating out of hrs (Time 2.30pm approx.) reply came "cannot do anything at the moment I will see you at reception in the morning at 9 am) end of conversation, over 19hrs to wait to be told what.????
We informed Tina who was the telephone backup that we were not going to stay the night and
would seek alternative accommodation elsewhere and speak to management the following morn
I contacted the hotel manager the following morn.
His reply was You ordered a Oceanview 2 bedroom and that is what you got
When I pointed out that the room I had been shown on the net clearly showed a A/C unit on the
wall he replied "how do you know that is a air conditioner we do not advertise A/c"
I replied because it is clearly shown in the photograph that you have displayed on your site.
there appeared to be a pause so I jumped in and asked about a refund.
There will not be a refund
This manager had all the replies off pat,leaving no doubt that he was well rehearsed in this area
I informed him that we would have to go to a dispute resolution with my bank,
His reply "yeah do that"
I have since found out that he was only a matter of metres away from where I was during the
attempt to get a room change,but he decided to have me and my wife wait over 19hrs so he
could tell me the following morning whatever it was you could not tell me there and then.
- Official Description (provided by the hotel):
- Spindrift On The Beach…..any closer and you’re in the water! Absolute Beachfront! No roads to cross! No noisy traffic! Sit on your balcony and watch the whales go by! (June to November). Soak in the pool or spa and gaze out to sea. designated bike and walking track past door from Burleigh Heads to Surfers Paradise and Miles of Surf,Sand,Sun and Fun. Beachfront heated pool, Beachfront BBQ area and Safe Parolled beach directly out the front. Next to Nobby's Beach Surf Life Saving Club with restaurant & Bar (Guest receive free membership)Wlk to Nobby's Beach shopping Village with Cafes, Restaurants, Shops and public transport. Free Tour Desk Service. 2km to Major Shopping Centre of and Broadbeach Convention Centre. 30 minutes to theme parks. ... more less
- Reservation Options:
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- Also Known As:
- Spindrift On The Beach Gold Coast/Mermaid Beach, Australia