I stayed here for just one night before a conference. I stayed in a "lagoon" room. The room was very clean & well laid out including a bendy arm for the TV, an iPod dock, and a large bath sized for two. The checkin staff were courteous and friendly. The hotel and location is stunning, with fountains, pools, and being right on the beach. The water in the hotel pool was quite warm even for winter.
When my companion and I arrived we were given directions to our room but we must have misheard and ended up in the restaurant. We asked a restaurant staff member for directions and he pointed us towards what turned out to be the back of the restaurant and a dead end. So we were walking through the restaurant with our bags in tow. Maybe his English was not so good.
I left my luggage with the hotel for the day that I was in the conference and when I came back to the desk to retrieve it there was quite a wait, in spite of the friendly reception staff member making a couple of calls to chase it. Eventually I noticed that my luggage was sitting outside in the hotel driveway and the porters were just standing around and not brining it it. I went outside to retrieve it myself.
I accidentally left something in my room and I asked at reception and left my details but apparently it was not found as I never heard anything.
In spite of the service lapses I would still consider staying here again because the hotel, rooms, layout and environs is so nice.
- Official Description (provided by the hotel):
- Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. ... more less
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- Also Known As:
- Sheraton Mirage Hotel Main Beach
- Sheraton Mirage Resort And Spa
- Sheraton Main Beach
- Main Beach Sheraton
- Sheraton Mirage Resort & Spa Gold Coast/Main Beach, Australia