We stayed here for 4 days in a 2 bedroom condominium. We had very high expectations for the hotel and in fact it surpassed them. From check in to check out our time here was fabulous. The staff could not have been more friendly or helpful. The room was immaculate and extremely clean. The room service food was exceptional as was the restaurant food. In no way did we find the staff aloof or disinterested. On the contrary they appeared to be enjoying working here and provided service which was superior to any other 5 star hotel we have stayed at. I would recommend this hotel to anyone who requires exemplary service coupled with the exquisite Versace style and sophistication.

We stayed at the Versace last year. Our planned stay was for 4 days, however for my son and I it was only one night as a 100kg flower urn by the pool fell onto his leg crushing it and we spent the next 3 weeks in hospital. The hotel were helpful while we were in Queensland. We transfered to a NSW hospital as soon as we could. The urn and the rest of the urns in the pool area were unsafe and my son is lucky to be alive. I am advised that they are now all re-enforced with steel. This obviously has coloured my experience of the hotel but I must say that proir to that the service was patchy, some good some totaly indifferent. The food was average. It is packed to the gunnels with bling and Versace over the topness. Personally I found it garish and ugly. I wouldn't reccomend this hotel to families as there are so many dangers for children around the pool area. To get to the lift from the pool there is an acre of marble floor which the slightest wet foot will slip on. The afore mentioned urns. The high walls around the edge, very pretty but an easy place for a toddler to fall off etc etc.

We have stayed at many luxury hotels over the world. This is one of the WORST!!! This is supposed to be a Leading Hotel of The World... Its an absolute joke.

IF YOU UNDERSTAND THE SIMPLE POINT THAT THE MONEY YOU WORK HARD FOR IS EXCHANGED FOR A LEVEL OF SERVICE AND EXCLUSIVE AMMENETIES AT A HOTEL THEN DONT STAY AT THE PALAZO VERSACE!!!

IF YOU WANT TO STAY THERE CAUSE ITS THE VERSACE HOTEL THEN CONTACT ME AND I'LL SEND YOU A PICTURE OF MY ROOM SERVICE FOOD... THAT SHOULD PUT YOU OFF!!!

We stayed in a Lagoon View Room with a seperate living area and a balcony (About the size of box of paper)

1: Did not get walked around the hotel or get told about any of the facilities,ammeneties or bars restaurantswithin the hotel, simply left to find everything ourselves.
2: Staff as miserable as sin.
3: The room contained substandard furnitrure and was not cleaned properly not even once in our 7 night stay. When i asked the cleaner to hoover the crisps off the floor as my 3 year old nephew had dropped some the night before, the cleaner replied... "what hoover the floor again" as if he had already hoovered.??? Somebody help me!!!
4: Hotel Security... there simply isnt any. Thus random people walked into resident only parts of the hotel without being stopped and then started taking photos. which is very annoying in the evening. Make sure you dont go there if you suffer from any form of epilepsy.
5: The sound proofing is absolutly non existent
6: The staff dont care that the sound proofing is non existent.
7: No one picks up the phone when you call them (Room Service, Concierge, Front Desk, Housekeeping... you get the idea)
8: When you order room service half the food is missing and by the time you get everything you asked for the foods gone cold, not like you wanted to eat it anyway. We had christmas dinner as room service... I asked for roast potatoes... I got a half boiled potato... No Joke, Im serious!!! and then they tried to charge me for it.
9: Speaking to the Duty manager is like speaking to a parrot that just says "sorry sir"... sounds like he's had to say it a lot of times before and agrees with what your saying becasue he knows its a shambles. He only took the job because he got the chance to get out of India.
10: Go to the Marriot Brisbane in Brisbane City instead. They cant do enough for you. Half the price. Marina View. Much more private swimming and spa area, the staff cant do enough for you, and in the room they only have 1 button on the phone and underneath it, it says "At you service". Press the button and less than 3 rings later a friendly happy "I love my job" person picks up the phone and says "At you service Mr ****" how can i assist you today" Now thats service.
IF I GO TO BRISBANE EVER AGAIN IM GOING TO STAY AT THE MARRIOT!!!

I arranged a summer package directly with Palazzo Versace just for the first two nights our honeymoon as a surprise for my new wife. In additon to the package I arranged with them for pickup at the airport and for chocolate covered strawberries and flowers on the bed on arrival. I'm not sure what happened but they hadn't put the strawberries and flowers in the room by the time we checked in and went to the room. However I had completly forgotten about them as we were just so distracted with looking at the beautiful room (the flowers and strawberries were delivered 5 minutes later without me having to call about them).

Even though the room is was the Superior Room (Versace's "basic" room) it is furnished and decked out like most other hotel's best room. Maybe a bit small and not really much seperation between the bathroom and bedroom but it was pretty much perfect just for the two of us honeymooners.

The package included 2 Versace beach towels (which are great and everyone wants), an antipasto plus cocktails for two. and buffet breakfast (which is a huge and tasty spread). Plus in the room there were two complementry Versace perfumes which my Wife absolutely loves.

We enjoyed the large pool each day, walked to the beach, went next door to the Marina Mirage shopping mall, and went up the road to Seaworld. single staff member we spoke with was very nice and professional

I can definately say this is the best hotel in Australia I have stayed in and wish we didn't have to leave. I will definately be arranging another few nights here in the future (maybe our anniversary?)