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“Disappointing!” 3 of 5 stars
Review of Palazzo Versace

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Palazzo Versace
5.0 of 5 Hotel   |   Sea World Dr. | PO Box 137, Main Beach, Queensland 4217, Australia   |  
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Ranked #5 of 8 hotels in Main Beach
Brisbane, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Disappointing!”
3 of 5 stars Reviewed November 19, 2012

We have stayed in a lot of hotels in the Gold Coast and all over the world and were very much looking forward to trying the much-hyped Versace. Unfortunately, the hotel failed to impress.

While the lobby is nice, if a little crowded and busy, overall the hotel is starting to look tired and in need of repair. Service in the lobby and restaurant is far from 5 star and the food, while nice, is not worth what they charge.

With the exception of the big spa bath, our room was small and ordinary with a ridiculously small balcony (around 30cm wide) – which makes you wonder why they bothered at all. Shower is small and the worst thing was the glass door on the toilet that doesn’t go all the way to the ceiling – in short meaning you can see, hear and smell anyone doing their business, hardly what a couple wants on a romantic getaway.

Pool is nice but not in the least bit private given anyone having food, high tea and/or drinks in the lobby has a full view of the pool. It’s also far smaller than it looks on the internet site and the deck chairs were dirty.

In short, the Versace is overrated and not worth the money they charge. If you are looking for class and comfort then stay at the Sheraton just across the road, the rooms and pool are bigger and buffet breakfast better!

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 21, 2012
Dear Loxy77,

Thank you for taking the time to provide feedback regarding your stay at Palazzo Versace.

It is very disappointing to read that your stay did not live up to your expectations. Palazzo Versace has gained a reputation on excellent service so this is very disappointing to hear.
In regards to the small balcony from your room we only present “Juliet” balconies which are a balustrade which allows the guest to slide open their bi-fold doors to the full extent which practically creates an outdoor area for the whole room.
Palazzo Versace showcases a pool lagoon area which is 65m long, which on construction made it the largest outdoor heated pool in Australia and is very popular with our guests.

I hope to be able to able to restore your faith in our hotel and I would like to reengineer your experience on your next visit if you would allow us the opportunity to do so.

We very much hope to welcome you back in the near future and offer you the true Palazzo Versace experience.

Sincerely yours

Ben McDermott
Guest Relations Manager
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919 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
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Surat, India
Top Contributor
63 reviews 63 reviews
25 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 19, 2012

The best place in whole of australia for Honeymoon Couple... Was here long time.. The rooms are excellent.. The design and interior says it all... Each and every thing inside the hotel has a class of luxury...The business centre was one of the best i have ever seen.. Totally modern with all mac machines.. The infinity pool dam good..The breakfast could had been better.. The reception was too friendly.. Specially concierge was excellent.. I was there for 4 days..Really the Place to be!!!.....Would love to visit again...Premium rooms are the best to stay inn...

Room Tip: Take a premium pool side room... Excellent
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 20, 2012
Dear aman2012

It gives me so much pleasure to read your wonderful review of your stay at Palazzo Versace.
It is great to read that you rate Palazzo Versace the place to be in Australia and that you had such a memorable stay for your very special occasion.
We very much hope that you can spend your next special occasion with us.

Warm regards
Ben McDermott Guest Relations Manager
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 15, 2012

We have stayed at Palazzo Versace 3 times over the years and overall have had an enjoyable experience. I will note however that our most enjoyable stay was our first when the hotel was still relatively new. Rooms are luxurious, however during our last visit, furniture was looking a little stale. I liked the little touches such as the turndown service including a chocolate and note about the following day and the lovely smelling essential oils burning in our room each evening. The foyer and pool area is clearly the hub of the resort. It is very busy and often over crowded. At night it does look spectacular with the tea light candles glowing. The pool area is deceiving as it looks huge but the actual swimming area is limited. It is also difficult to get a sun lounge at times. I particularly disliked being watched like I was a zoo attraction while using the pool by people in the lobby (huge glass wall that looks directly out onto pool). The breakfast buffet was a highlight and unlike some reviews I actually think the coffee is great! Again it would get busy so would have to que for a table. Not great. I think there needs to be a review on space vs guest capacity as this is a big issue in the public areas. Overall I have enjoyed staying here, but it is not as 'wow' as some may think.

Room Tip: Opt for a suite over a standard sized room
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 20, 2012
Dear McNiks

Thank you for your review and feedback.
It is good that most aspects of your stay were good and you found the extra touches enhanced your stay however I am disappointed to read that your stay did not give you that WOW factor that you were hoping for.
Your feedback is truly valued as it gives us the opportunity to focus on areas to improve our guests experience and service.
We very much hope to welcome you back in the near future.

Warm regards
Ben McDermott Guest Relations Manager
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Top Contributor
65 reviews 65 reviews
12 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 12, 2012 via mobile

Wall-to-wall marble floor, elegantly decorated room with jacuzzi in the bathroom. Nice pool, with plenty of pool-side beds. Everything is just an absolute delight, with a free bottle of wine of your choice as the icing on the cake. However, the Versace name and the price tag accompanying it may cause some people to expect even more. The balcony is provided half-heartedly, only 30cm wide, no typo here, you could barely stand on it.

Great food, fast elevator, everything seems to be just perfect.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 20, 2012
Dear quefactor

Thank you for your fabulous review.
It is wonderful to read that your stay at Palazzo Versace was an absolute delight.
With relation to the balcony from your room we do have a Balcony room category and we can certainly arrange this room type for your next visit.
We very much hope you can visit us again in the near future.
Warm regards
Ben McDermott Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 9, 2012

Palazzo Versace is a luxurious venue. We stayed in a hotel room as a family of 2 adults and 2 children. The room was not large but the bathroom was! I loved sitting in the foyer and soaking up the atmosphere, dining at the restaurant and drinking at the bar. Palazzo Versace was a lesson in attention to detail - they do it so well there. The location was close to the beach, close to Seaworld and close to a very upmarket shopping centre. There were several restaurants within walking distance if you didnt want to dine at Versace. I have mixed feelings about my stay here. It's a little like going to see a movie that everybody is raving about - you go and see it with such high expectations and it doesnt quite live up to what you thought it would be. It was worth staying here to be able to cross it off the list however I would not race back to stay in one of the hotel rooms again as there are nicer rooms that cost a lot less elsewhere. But I could be persuaded to try out a suite at the Versace - maybe next time!

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 19, 2012
Dear TravelfreakAustralia

Thank you for your review.
It is excellent to read that all aspects of your stay were great. I am glad that you thoroughly enjoyed dining in our restaurants and loved the atmosphere in the foyer & bar Le Jardin.
Palazzo Versace does have a location that is very popular with our guests and close to all that the Gold Coast has to offer, I am glad that you found this beneficial.
It is disappointing to read that you found the experience was really good but it gave you mixed feelings as it did not completely live up to your expectations.
We very much hope you can return in the near future and allow us the opportunity to deliver that wow experience that you were expecting.

Warm regards
Ben McDermott Guest Relations Manager
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Melbourne, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 7, 2012

As I was there as part of a business conference, it is not the sort of place I would choose to stay at. But, it has everything laid on and there was nothing I could fault. We were a family with two adjoining rooms where the kids had a double bed each and we slept in the biggest bed I've ever been in - all very comfortable. The rooms are very big with a lovely adjoining bathroom/spa. The pool area is very easy with children.

Room Tip: The east facing rooms get light very early - 5am in October, and are along a busy road, however the...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 19, 2012
Dear OPApres

Thank you for your excellent review.
I am very pleased to read how much you enjoyed your stay and in particular the luxurious spacious rooms and large comfortable bedding. I am glad your family had the opportunity to relax and enjoy the lagoon area also.
We hope you can visit Palazzo Versace again in the near future.

Warm regards
Ben McDermott Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bondi, New South Wales, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 5, 2012

When I'm on holidays I want to relax and this place lacked that quintessential Australian relaxed resort vibe. Yes, I know the brand is Italian. Many of the people staying here seemed very concerned with how glamorous they were looking; and that's fine, but it's not the scene I want when I am on holidays in Australia (Rome maybe!). Next time I would stay across the road - we walked through the Sheraton and the pools were more expansive and they span out to meet the boardwalk and beach, giving the Sheraton a much more open feel than the Palazzo. So, for the the Palazzo, we enjoyed our stay here helped by a good deal from Wotif, but would not return.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 11, 2012
Dear AndyH1000,

Thank you for your review on Trip Advisor.
Although most of your ratings are good it is disappointing that you felt the private lagoon area nestled just off the Broadwater was not as expansive and open as that of what you had hoped for. It is very rare that we receive this type of feedback in relation to the lagoon area as this is very popular with our guests, but we thank you very much for providing your insight and it’s a shame it wasn’t as you would have expected. We do however have the private cabanas that you can book which will give you a more private and relaxed feel around the lagoon area.

We very much hope to welcome you back in the near future.

Warm regards

Ben McDermott
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palazzo Versace

Address: Sea World Dr. | PO Box 137, Main Beach, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Main Beach
#3 Spa Hotel in Main Beach
#4 Family Hotel in Main Beach
#4 Luxury Hotel in Main Beach
#5 Romantic Hotel in Main Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Palazzo Versace 5*
Official Description (provided by the hotel):
Nestled between the Pacific Ocean and the Gold Coast Broadwater, Palazzo Versace Gold Coast is ‘a destination within a destination’. A waterfront setting, spectacular architecture, Italian furnishings, extraordinary service and an ambience of pure glamour. Palazzo Versace is everything you would expect from the world’s first fully fashion-branded hotel; home to three award winning restaurants, famed day spa, Fitness & Wellbeing Centre, private marina, Versace Boutique and access to Australia’s first Water Salon poolside cabana experience. Housing 200 light-filled rooms in timeless craftsmanship accessorised by Bespoke Versace furnishing and a ‘Juliet’ balcony inviting the Gold Coast sunshine and azure skies to pour in.With a glorious sub-tropical climate; cosmopolitan approach to life; and the beauty of a Renaissance palace, Palazzo Versace creates the perfect holiday and the ultimate escapism. ... more   less 
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Also Known As:
Palazzo Versace Main Beach
Palazzo Versace Hotel Main Beach
Hotel Versace
Palazzo Versace Gold Coast/Main Beach, Australia

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