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All 9 Main Beach hotels

Palazzo Versace: Traveler Reviews

5.0 of 5
Sea World Dr. | PO Box 137, Main Beach, Queensland 4217, Australia
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Palazzo Versace
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Ranked #4 of 9 hotels in Main Beach
Most recent review
4 of 5 stars Reviewed November 15, 2012
McNiks Melbourne, Australia
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634 reviews from our community

Traveler rating
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    67
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Families
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Couples
315
 
Solo
19
 
Business
58
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Enjoyable but nothing out of the ordinary”
4 of 5 stars Reviewed November 15, 2012

We have stayed at Palazzo Versace 3 times over the years and overall have had an enjoyable experience. I will note however that our most enjoyable stay was our first when the hotel was still relatively new. Rooms are luxurious, however during our last visit, furniture was looking a little stale. I liked the little touches such as the turndown service including a chocolate and note about the following day and the lovely smelling essential oils burning in our room each evening. The foyer and pool area is clearly the hub of the resort. It is very busy and often over crowded. At night it does look spectacular with the tea light candles glowing. The pool area is deceiving as it looks huge but the actual swimming area is limited. It is also difficult to get a sun lounge at times. I particularly disliked being watched like I was a zoo attraction while using the pool by people in the lobby (huge glass wall that looks directly out onto pool). The breakfast buffet was a highlight and unlike some reviews I actually think the coffee is great! Again it would get busy so would have to que for a table. Not great. I think there needs to be a review on space vs guest capacity as this is a big issue in the public areas. Overall I have enjoyed staying here, but it is not as 'wow' as some may think.

Room Tip: Opt for a suite over a standard sized room
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask McNiks about Palazzo Versace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review
November 20, 2012
Dear McNiks

Thank you for your review and feedback.
It is good that most aspects of your stay were good and you found the extra touches enhanced your stay however I am disappointed to read that your stay did not give you that WOW factor that you were hoping for.
Your feedback is truly valued as it gives us the opportunity to focus on areas to improve our guests experience and service.
We very much hope to welcome you back in the near future.

Warm regards
Ben McDermott Guest Relations Manager
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Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
“Absolute delight, as long as you have a reasonable expectation”
5 of 5 stars Reviewed November 12, 2012 via mobile

Wall-to-wall marble floor, elegantly decorated room with jacuzzi in the bathroom. Nice pool, with plenty of pool-side beds. Everything is just an absolute delight, with a free bottle of wine of your choice as the icing on the cake. However, the Versace name and the price tag accompanying it may cause some people to expect even more. The balcony is provided half-heartedly, only 30cm wide, no typo here, you could barely stand on it.

Great food, fast elevator, everything seems to be just perfect.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask quefactor about Palazzo Versace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review
November 20, 2012
Dear quefactor

Thank you for your fabulous review.
It is wonderful to read that your stay at Palazzo Versace was an absolute delight.
With relation to the balcony from your room we do have a Balcony room category and we can certainly arrange this room type for your next visit.
We very much hope you can visit us again in the near future.
Warm regards
Ben McDermott Guest Relations Manager
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Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Luxurious”
5 of 5 stars Reviewed November 9, 2012

Palazzo Versace is a luxurious venue. We stayed in a hotel room as a family of 2 adults and 2 children. The room was not large but the bathroom was! I loved sitting in the foyer and soaking up the atmosphere, dining at the restaurant and drinking at the bar. Palazzo Versace was a lesson in attention to detail - they do it so well there. The location was close to the beach, close to Seaworld and close to a very upmarket shopping centre. There were several restaurants within walking distance if you didnt want to dine at Versace. I have mixed feelings about my stay here. It's a little like going to see a movie that everybody is raving about - you go and see it with such high expectations and it doesnt quite live up to what you thought it would be. It was worth staying here to be able to cross it off the list however I would not race back to stay in one of the hotel rooms again as there are nicer rooms that cost a lot less elsewhere. But I could be persuaded to try out a suite at the Versace - maybe next time!

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TravelfreakAustralia about Palazzo Versace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review
November 19, 2012
Dear TravelfreakAustralia

Thank you for your review.
It is excellent to read that all aspects of your stay were great. I am glad that you thoroughly enjoyed dining in our restaurants and loved the atmosphere in the foyer & bar Le Jardin.
Palazzo Versace does have a location that is very popular with our guests and close to all that the Gold Coast has to offer, I am glad that you found this beneficial.
It is disappointing to read that you found the experience was really good but it gave you mixed feelings as it did not completely live up to your expectations.
We very much hope you can return in the near future and allow us the opportunity to deliver that wow experience that you were expecting.

Warm regards
Ben McDermott Guest Relations Manager
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Melbourne, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“If you like over the top, this is for you!”
5 of 5 stars Reviewed November 7, 2012

As I was there as part of a business conference, it is not the sort of place I would choose to stay at. But, it has everything laid on and there was nothing I could fault. We were a family with two adjoining rooms where the kids had a double bed each and we slept in the biggest bed I've ever been in - all very comfortable. The rooms are very big with a lovely adjoining bathroom/spa. The pool area is very easy with children.

Room Tip: The east facing rooms get light very early - 5am in October, and are along a busy road, however the...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by OPApres for Main Beach
Ask OPApres about Palazzo Versace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review
November 19, 2012
Dear OPApres

Thank you for your excellent review.
I am very pleased to read how much you enjoyed your stay and in particular the luxurious spacious rooms and large comfortable bedding. I am glad your family had the opportunity to relax and enjoy the lagoon area also.
We hope you can visit Palazzo Versace again in the near future.

Warm regards
Ben McDermott Guest Relations Manager
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Bondi, New South Wales, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“For other people”
3 of 5 stars Reviewed November 5, 2012

When I'm on holidays I want to relax and this place lacked that quintessential Australian relaxed resort vibe. Yes, I know the brand is Italian. Many of the people staying here seemed very concerned with how glamorous they were looking; and that's fine, but it's not the scene I want when I am on holidays in Australia (Rome maybe!). Next time I would stay across the road - we walked through the Sheraton and the pools were more expansive and they span out to meet the boardwalk and beach, giving the Sheraton a much more open feel than the Palazzo. So, for the the Palazzo, we enjoyed our stay here helped by a good deal from Wotif, but would not return.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask AndyH1000 about Palazzo Versace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review
November 11, 2012
Dear AndyH1000,

Thank you for your review on Trip Advisor.
Although most of your ratings are good it is disappointing that you felt the private lagoon area nestled just off the Broadwater was not as expansive and open as that of what you had hoped for. It is very rare that we receive this type of feedback in relation to the lagoon area as this is very popular with our guests, but we thank you very much for providing your insight and it’s a shame it wasn’t as you would have expected. We do however have the private cabanas that you can book which will give you a more private and relaxed feel around the lagoon area.

We very much hope to welcome you back in the near future.

Warm regards

Ben McDermott
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Palazzo Versace

Also Known As:
Palazzo Versace Hotel
Palazzo Versace Main Beach
Palazzo Versace Hotel Main Beach
Hotel Versace
Palazzo Versace Gold Coast/Main Beach, Australia
Address: Sea World Dr. | PO Box 137, Main Beach, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Main Beach
#3 Luxury Hotels in Main Beach
#4 Family Hotels in Main Beach
Price Range: $$$$
Hotel Class:5 star (5*)
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