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“Stay for a drink, not for a night - avoid” 2 of 5 stars
Review of Palazzo Versace

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Palazzo Versace
5.0 of 5 Hotel   |   Sea World Dr. | PO Box 137, Main Beach, Queensland 4217, Australia   |  
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Ranked #5 of 8 Hotels in Main Beach
Hong Kong, China
Top Contributor
85 reviews 85 reviews
84 hotel reviews
Reviews in 46 cities Reviews in 46 cities
161 helpful votes 161 helpful votes
“Stay for a drink, not for a night - avoid”
2 of 5 stars Reviewed November 5, 2012

Stayed here for a week with my family - Very ordinary all around and not worth the money - Started at check-in - We arrived around 4pm (with baby) haven given plenty of warning - Aside from the lobby being a bus station with all the gawkers and afternoon tea crowd, there was just one person on the desk to check-in - Worse, despite the time, the room still wasn't ready - So we had to wait in the lobby and then had trouble finding a seat - in fairness they offered a free drink but not really the issue

Room, or 2 bed condo as it actually was, was ok on the surface - decor is obvisouly OTT but it actually sort of works - we had a nice view onto the boats/water - and....well thats about it - rooms were not great - second bedroom a bit pokey - main bedroom decent size but not much storage - main bathroom big with decent bath, but the whirlpool when on sounded like a tractor - plenty of towels though, and nice amenities

other issues included the TV in the bedroom not working properly all trip, we had no safe for the first night, the air-con broke for the duration of the trip and the lock on the balcony door had to be replaced - very annoying - and while the balconey was nice, the constant drone from the pool pump on the ground floor below rather mitigated the pleasant view - oh and despite me telling them at time of booking there was still no baby amenities - and then they CHARGED me for the baby cot rental along with the baby bath - for shame - absolute disgrace to pay this sort of money and then have them sneak that onto the bill

we only ate there for breakfast as it was included - very ordinary - selection wasn't great, and the quality matched the selection - oh and they hadn't enough seats because the hotel was completely full - so we had to queue for 4 of the mornings we were there - even then , we were shipped to a windowless frozen tundra off the main restaurant area where you had to get everything yourself

staff - on the whole they were execellent - i felt truly sorry for them as clearly there wasn't enough of them to cope on the busy days, but they kept their cool and their smiles - one of the few pleasant memories - i'd have complained more when i was there, but there wasn't a manager in sight - nor was the 'front desk' ever manned - the concierge was non-existent, so we relied on the staff in Le Jardin and the guys on the front door (both groups were exceptionally helpful and welcoming).

so on the whole, save your cash for something else (you'll need it, the GC is expensive!) - i certainly won't be darkening their doors again, despite the mostly diamond quality staff

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,042 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • German first
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English first
Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 5, 2012

This 5 star hotel is just that. Everything is top quality. The service is exceptional and probably the best I have experienced anywhere in Australia. The rooms are simply opulent. Breakfast is an absolute feast. The staff are all very friendly and attentive. Nothing was too much trouble. Versace certainly lives up to it's reputation.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 19, 2012
Dear jules1009

Thank you for your fabulous review.
It is great to hear that you had such a wonderful stay and enjoyed all things Palazzo Versace. In particular I am very glad that you enjoyed your buffet breakfast in Il Barocco restaurant and the service experience during your stay.
We very much hope to have you with us again in the near future.

Warm regards
Ben McDermott Guest Relations Manager
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Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 5, 2012

It is certainly worth treating yourself to a relaxing holiday experience at Palazzo Versace. We returned to the hotel for a few nights in early November and were again completely satisfied by the level of service and the overall hotel experience. Swimming in the crystal clear lagoon pool; reading under the palm trees; and eating spectacular food are all part of the daily grind at the hotel. What more can we say. The secret is well and truly out.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 17, 2012
Dear Lamel

Thank you for your wonderful review.
Yes it appears as though the secret is certainly out, thank you for letting everyone know.
It is great to hear that you enjoyed all that Palazzo Versace has to offer and in particular the service experiences during your stay.
We very much hope to welcome you back in the near future.

Warm regards
Ben McDermott Guest Relations Manager
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Brisbane
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 5, 2012 via mobile

I have always wanted to stay there and finally decided to go. We arrived and our room was ready early which was great. Room was very spacious and the bathroom was incredible with the most awesome big bath. We decided to go down to the bar area to have a few drinks and some lunch. We waited for our lunch for over an hour and when it finally came it was cold and you could tell it stranded for a while. We waited for our drinks forever and constantly had to get their intention to order more. Extremely frustrating considering it is a 5 star hotel so you expect great service. We enjoyed our stay but overall for the price that you pay to stay there I just think you can get much better value for money. I doubt we will stay there again soon. Maybe they were just really busy but when you have a 5 star reputation people are a bit less forgiving.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 11, 2012
Dear cindselt,

Thank you for taking the time to provide feedback regarding your stay at Palazzo Versace. It is only through the voice of our customers, such as yours that we can address issues and therefore improve our guest experience and service.

I am glad to read though that you enjoyed your room and that it was available for you on your early arrival.

It is very disappointing to read that the service standards were not up to your expectations around the pool bar and that you had to wait a considerable amount of time for your food order. Palazzo Versace has gained a reputation on wonderful service so this is very disappointing to hear.

I hope to be able to able to restore you faith in our hotel and I would like to reengineer your experience and extend an invitation to enjoy complimentary upgrade on your next stay.

We very much hope to welcome you back in the near future.

Sincerely yours

Ben McDermott
Guest Relations Manager
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Brisbane
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 4, 2012

Wanted to surprise my mum for her 70th birthday with an experience sho wont forget! It started with lunch at Vie Restaurant followed by check in followed by a swim, drinks and celebrating in her suite! Total extravagance!!

Room Tip: try and get a room with a pool view rather than a road view!
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 17, 2012
Dear getawaygirlBrisbane

Thank you for your excellent review.
It is great to hear that your special occasion lived up to your high expectations and that you had the opportunity to enjoy Vie restaurant and the lagoon area. It is also wonderful to hear that your suite category room was what you had hoped for.
We very much look forward to welcoming you back for your next special occasion.

Warm regards

Ben McDermott Guest Relations Manager
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1 review
5 of 5 stars Reviewed November 2, 2012

Fantastic location, great experience, relaxing by the pool, great service, you feel a million dollars, eye to every detail, visionary yet classic designs, highly recommended for a luxurious weekend escape or family experience.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 11, 2012
Dear Ollesc

Thank you for such a wonderful review.
It is great that you enjoyed all things Palazzo Versace.
We hope to have you visit us again in the near future.

Warm regards

Ben McDermott
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 30, 2012

We got this awesome package deal which included champagne, late checkout and breaky at barocco II and it was worth every single sent. Coming from Italian heritage, the hotel really brought me back to my roots, in an authentic kind of way. They have managed to capture the essence of the traditional hierarchy Italian lifestyle. The lavish room, the service, the food and wine were all of the highest quality. I felt like I was a royal and although it had a lovely price tag to go with, it was still an amazing and probably once in a lifetime accommodation experience!

Room Tip: Higher the room the better. Try to go at a non peak time to get most out of your stay.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVGC, Guest Relations Manager at Palazzo Versace, responded to this review, November 4, 2012
Dear Hotelcrtic

It gives me so much pleasure to read your excellent review of your stay at Palazzo Versace.
To read in your review that it was a once in a lifetime accommodation experience and that you felt like royalty is absolutely fabulous.
I very much hope that you can return in the very near future and enjoy another exceptional experience.

Warm regards
Ben McDermott Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palazzo Versace

Address: Sea World Dr. | PO Box 137, Main Beach, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Main Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Main Beach
#3 Spa Hotel in Main Beach
#3 Family Hotel in Main Beach
#4 Luxury Hotel in Main Beach
#5 Romantic Hotel in Main Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Palazzo Versace 5*
Number of rooms: 205
Official Description (provided by the hotel):
Nestled between the Pacific Ocean and the Gold Coast Broadwater, Palazzo Versace Gold Coast is ‘a destination within a destination’. A waterfront setting, spectacular architecture, Italian furnishings, extraordinary service and an ambience of pure glamour. Palazzo Versace is everything you would expect from the world’s first fully fashion-branded hotel; home to three award winning restaurants, famed day spa, Fitness & Wellbeing Centre, private marina, Versace Boutique and access to Australia’s first Water Salon poolside cabana experience. Housing 200 light-filled rooms in timeless craftsmanship accessorised by Bespoke Versace furnishing and a ‘Juliet’ balcony inviting the Gold Coast sunshine and azure skies to pour in.With a glorious sub-tropical climate; cosmopolitan approach to life; and the beauty of a Renaissance palace, Palazzo Versace creates the perfect holiday and the ultimate escapism. ... more   less 
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Also Known As:
Palazzo Versace Main Beach
Palazzo Versace Hotel Main Beach
Hotel Versace
Palazzo Versace Gold Coast/Main Beach, Australia

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