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“Great. But..” 3 of 5 stars
Review of Confortel Tartessus Sancti Petri apartahotel

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Confortel Tartessus Sancti Petri apartahotel
4.0 of 5 Hotel   |   Carretera Loma de Sancti Petri, s/n, 11139 Novo Sancti Petri, Spain (Formerly Tartessus Sancti Petri Apartahotel)   |  
Hotel amenities
Gibraltar
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
30 helpful votes 30 helpful votes
“Great. But..”
3 of 5 stars Reviewed September 14, 2014 via mobile

Nice hotel, great location, relaxing feel about it, but I have to make others aware that whilst the checking in is at 4 pm the checkout is at 12 this means that you looses 4 hrs. They do allow you to use the pool facilities, but it's inconvenient. There is a 40 euro extension till 6 pm but I just thought they were taking the piss. In their defence they did say that if you arrive early and your room happens to be ready they will make it available for you at no extra charge. But 4 hrs to change some towels and clean does seem a bit excessive.

Stayed September 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Confortel G, Gerente at Confortel Tartessus Sancti Petri apartahotel, responded to this review, October 27, 2014
Dear Nikolai,

First of all, thank you for your time. As you comment in your remark, it is true that the official check in time is at 4 PM as we are an aparthotel (in most of hotels is at 2PM), but almost every client who visits us has an available apartment before this time, even if you arrive before 12.00 , there will be the possibility of occupying one with no cost for the client as early check in.

Yours sincerely,
Belén Maraver, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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108 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Palm Desert, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 2, 2014

First a shoutout to Carmen who was working the front desk. She is terrific--friendly, helpful, & attentive to guests!

Now the other side of the story. This was not our chosen hotel. Five days before our scheduled arrival our first hotel canceled our confirmed reservation (made 4 months earlier) because they overbooked. Booking.com found this hotel as a last minute substitute.

This hotel is tired & in need of renovation. Lots of deferred maintenance. Looks to have been built in a hurry-poor quality craftsmanship.

Our villa had a number of problems:
1. An ant swarm in kitchen
2. Broken window mechanism on tilt turn window in kitchen
3. Broken interior door handle in upper bathroom trapping the until someone opened the door from the outside!
4. Broken diverted valve in shower

The hotel sent housekeeping & maintenance to address the ants. They began spraying a pesticide which was specifically marked not to be used in a kitchen or around food! Fortunately we were able to stop them before they got too far.

Pool needs a good cleaning. Black mold is growing on the grout between the tiles in the pool. Several missing tiles to boot. Kind of shabby! Toddlers & babies in main pool without swim diapers.

This is a very family oriented facility with many small children. It is ideal for parents. Less so if you don't have children.

Not all that close to the beach--20 minute walk. Close to a mostly abandoned shopping center with a supermarket. Need to drive or take a bus to the restaurants along the beach.

Underground parking. Wifi signal very weak & intermittent.

Room Tip: Stay away from the pool & playground.
See more room tips
  • Stayed August 2014, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Confortel G, Gerente at Confortel Tartessus Sancti Petri apartahotel, responded to this review, October 7, 2014
Dear Guest,

First of all, sorry for the inconveniences during your stay. After reading your comments we are pretty sure that your cancellation and change of hotel has turned out your stay into something that for sure you were not expecting. It is true that our hotel is very much oriented to familiar tourism, and our guests really appreciate that.

Anyway, we apologize for everything that was not correct and of course we consider all your appreciations in order to solve them as soon as possible.

Belén Maraver, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Confortel Tartessus Sancti Petri apartahotel

Address: Carretera Loma de Sancti Petri, s/n, 11139 Novo Sancti Petri, Spain (Formerly Tartessus Sancti Petri Apartahotel)
Location: Spain > Andalucia > Costa de la Luz > Novo Sancti Petri
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Novo Sancti Petri
Price Range (Based on Average Rates): $
Hotel Class:4 star — Confortel Tartessus Sancti Petri apartahotel 4*
Number of rooms: 254
Official Description (provided by the hotel):
The four-star aparthotel Confortel Tartessus Sancti Petri can be found on the beautiful Chiclana Atlantic coast, the ideal place for lovers of nature, golf, and beaches with crystal-clear waters. It contains 194 1 and 2 bedroom apartments and 60 fully equipped 2 bedroom villas (duplex), free Wi-FI, restaurant-bar, open-air swimming pool, gardens, terrace, children's entertainment, private parking...Among many other services. There are also 8 fully equipped apartments adapted for those with reduced mobility. ... more   less 
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Also Known As:
Tartessus Sancti Petri Apartahotel Hotel Novo Sancti Petri
Confortel Tartessus Sancti Petri Apartahotel Novo Sancti Petri, Spain - Costa De La Luz

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