So, this was our 3rd year in zante, 2nd stay at Canadian.
Last year I literally couldn't rate this hotel more highly, we stayed end of season, 6 of us, a mix of family & friends, including my 4 year old little boy, who had a great time and loved the hotel.
This year we were so excited to return, this time it was just a mix of friends but 4 out of the 5 of us had stayed here before.
On arrival I found staff rude, this was a shock as like I said we were so impressed last year.
On about our 4th night we were stopped by the evening man at reception asking what we were doing/where we were going when going upto our room, I would of thought by then he should of recognised us.
On the 1st week of our stay we were asked to pay for a pillow case, this was €9, we went 3 ways on it so it wasn't a problem but on inspection it was because it had purple spots on it, we couldn't work this out but gave benefit of the doubt and paid it anyway.
On our last day, in the evening may I add when we then had no time to wash or sort out anything we were shocked to have over €100 fine for sheets/towels, we were understanding and stated that yes a few towels were dirty as we had been using the same towels for 3 days as they hadn't been changed. The 3 most dirty towels we washed ourselves and they came out 100% clean, we had to pay the €100 thought as we simply did not have the time to wash them all. To be honest we felt cheated and ripped off, however the lady on reception with the curly hair is absolutely lovely, she was very understanding a sympathetic and made the whole thing a lot less stressful. When we were told of this charge we went upto our room for the first time that day since we had new sheets changed, we had been out most of the day and so hadn't touched our beds yet, we found the sheets were stained, one of the with these bright pink dots much similar to the purple ones on a pillow case we had been charged for, we them realised it is paint stains for the regular paint parties held at a nightclub, we did not attend this party, but we saw many people at the hotel whole did, clearly this paint stains and we were charged for this even though they were old stains!!!!
All in all I think it was really unfair, we never had anything like this year, it seems because last year we were a family they treated us differently, and this year because we were friends even though we had stayed before they saw a way to rip us off and make money, we have read other stories and reviews about people having the same experience and so we won't be staying here again which is such a shame, may I also add we are not teenagers, going out everything night getting drunk and so please beware they will hit you with these fees even if you are just looking for a relaxing quiet holiday.
Can I also add that the hotel has no reflection on the Canadian bar, the staff are amazing, so friendly & go out of their way, the food and drinks are great!!!
Also air con is an absolute must and at a fiver a day is so worth it!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.