The Hotel was lovely, clean and bright. The reception staff were very friendly, as were all the staff. We had bad weather for 3 days so October is not the time to go. Because of this we had no entertainment at all, except for Greek dancing one evening which was lovely. The animation team kept on trying to entertain in the bar area with persistent bingo and quizzes which we couldn't understand because of the Italian accents, and which after 10 days really grated on your nerves when you wanted a quiet evening. The staff dismantled the lights etc on the stage by the pool after our first night, which told us 'no entertainment' - but no official notification, and no compensation either.
Everything else was wonderful. Main gripe probably with the Thomson booking agent. We specifically asked for double bed, and got two singles,we asked if there was a lift and was told yes.
We were put in our 'sea view' bungalow room, beautiful view, but steps to climb. There is a porter to deliver the bags, but when you see the downstairs with sun beds and parasol, no steps and probably a double bed, it rather spoils things.
The other thing was we tried to book for 14 nights but was told the hotel was closing when we left on the Tuesday 15th. WRONG there were people there who were going home on the Friday 18th and then the hotel was closing. Other people were told the hotel was full. This was wrong as well, there were lots of empty rooms but they were closing them all systematically and laying staff off.
On the last two days service really suffered in the restaurant.
Yes I would go again, but only if I was promised room 402--- 404 ish ground level with double bed.
The bungalows are wonderful on the ground floor, they have their own parasol and sun beds right out...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for visiting our Louis Zante Beach and for sharing your views with Tripadvisor readers.
We are relieved that overall your holiday was positive but are disappointed that the weather did not allow you to enjoy your stay as much as you would have liked. It is due to the bad weather conditions that our animation program suffered, and for this we can only apologize. Most of all we are disappointed that your booking agent did not inform us of your request for a double bed; in fact after going back to view your reservation we found that the only requests we had were for a quiet room on a high floor. Clearly there was a miscommunication there somewhere and it is sad that it affected your stay so much.
Despite some negatives we are hopeful that your holiday was still a memorable one and that we will see you again soon at the Louis Zante.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.