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“Lots of children, family oriented not for those wanting a quiet place to relax.” 3 of 5 stars
Review of Hotel Elba Sara

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Hotel Elba Sara
4.0 of 5 Hotel   |   Carretera Jandia Km 11, Urb Fuerteventura Golf Resort, 35610 Caleta de Fuste, Antigua, Fuerteventura, Spain   |  
Hotel amenities
Ranked #5 of 23 Hotels in Caleta de Fuste
Certificate of Excellence 2014
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Lots of children, family oriented not for those wanting a quiet place to relax.”
3 of 5 stars Reviewed July 20, 2013 via mobile

My friend & I went in June for a relaxing holiday thinking there would be very few children as it was term time, however we where wrong. In the Restuarant what ever time we went all we appeared to hear was screaming children.
The hotel is advertised as al fresco dining, this is not the case the Restuarant is all covered in and was very warm. There was a regular elderly couple who had a reserved table who always requested large windows/ doors opening, their request was always carried out, on one occasion they had dined before us & the windows where closed, we went to open the window due to it being very warm, this was abruptly closed by a waitress who said the Restuarant was closing, people where still arriving for dinner and there was 50mins to go before the Restuarant closed. We got up to open the window again and again this was closed by the waitress. We questioned why the couple who had a reserved table every night by this window was allowed to have it open, we said our money was as good as theirs. The waitress was not very helpful at all.
The food was very good a large selection to choose from, however we did mainly have salads.
The house wine especially the rosa was good, usually in a all inclusive this is not the case.
We like to swim however this was difficult due to a lot of children in the pool.
The pool area we found was very overcrowded , not much space between the beds, we chose to go to the beach every day which is directly in front of the hotel towards the left.
Sun beds & brollys cost € 1.50 each for the day .
The location is in a very quiet area.
Would I go back , not if you are looking for a relaxing pool holiday but good for the location if you prefer the beach.
A ideal place to go if you have children .

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidNavarr0, Director General at Hotel Elba Sara, responded to this review, August 6, 2013
Dear Yvonne S,

Thank you very much for taking the time to write your opinion about your stay at the Hotel Elba Sara.
Not all the European countries have their school holidays at the same time for which you could encounter children from other nationalities during school term in the UK. As commented in earlier occasions, during the summer we are well recommended for families with children and we understand that it might not have been the perfect time if you were expecting a quiet and relaxing holiday.
We were not aware neither have any record of the situation with the door in the restaurant but we will do the necessary to avoid negative comments like that in the future and we apologize for the waitress’ service.Thank you for mentioning the quality of the food and wines and for recommending our establishment to families with children.

We hope to see you again in the future so please do not hesitate to contact us directly with your requests as we will do our utmost to meet them.

Best regards from all the Elba Sara staff.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (572)
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Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 19, 2013

recently returned from a holiday at the elba sara. my husband and i were there 3rd -10thjuly we were celebrating our golden wedding anniversary.Firstly we,ve never seen so many children in a hotel ever itg was just packed out with children. Every dining table in the restaurant had kids on it It was just not suitable for couples . also we requested a high floor as we like looking out at the sea and we were put on the ground floor which was more suitable for families.when we asked for a room change the reception manager was not at all helpful.thankfully a family wanted to be on the ground floor to be next to there families so we were able to exchange with them ,this could have been sorted in the beginning.we would not return to this hotel as we were upset. On the positive side the food was good and the restaurant staff and bar staff work hard.

Room Tip: ask for a high floor.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidNavarr0, Director General at Hotel Elba Sara, responded to this review, August 6, 2013
Dear valleymac
Thank you very much for taking the time to write your opinion about your stay at the Hotel Elba Sara.
Our establishment is well recommended for families with children during school holidays for which we understand that if you were looking for a relaxing child free holiday it might not have been the perfect time to visit the Elba Sara or not the best choice for you. In our resort , Caleta de Fuste , obviously with different rates , we do have 5 stars hotels where you can easily find peace and relax without this kindergarten mentioned by you.

We are also sorry for not meeting your room request from the start of the holiday but on the other hand we are happy that this has been resolved during your stay.Thank you for mentioning the food and the hard working staff and we hope that you give us another chance in the future outside of the school holidays or visiting another of our hotels in Fuerteventura.
We remain at your disposal for any further questions or requests so don’t hesitate to contact us directly as we will be happy to be at your service.

Best and sunny regards from Fuerteventura.
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Torquay, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 15, 2013

We stayed here for our honeymoon in Sept 2011. Fabulous hotel, right on the beach. Loved every minute of our stay. The room was huge clean and well decorated. The bathroom was spotless and modern. There was Champagne and basket of fruit on our arrival and as it was my husband birthday the next day someone arrived with another bottle of wine for us. Great service. All rooms seem to have a sea view as hotel is designed with the room doors and corridors at the front of the building overlooking the road and the out look to the rear from the balcony is of the sea and the pool. The pool was fantastic.. the hotel beach was a bit overgrown and the shoreline rocky but just 2 minuets walk away there are safe sandy lagoons, which have been made by digging out the bed rock. Really can not recommend this hotel enough

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidNavarr0, Director General at Hotel Elba Sara, responded to this review, August 2, 2013
Dear Sharrietos

Thank you very much for writing your opinion about your stay at the Hotel Elba Sara on this website for travellers and for recommending it to other potential visitors.
We are very happy that you chose our establishment to celebrate such an important event as your honeymoon and we are proud to have fulfilled your expectations.

We hope to see you again among us in the future so please do not hesitate to contact us directly with your requests as we will do our utmost to meet them.

Best and sunny regards from all the Elba Sara staff
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Nottingham, England, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 15, 2013

I've never been before i stayed at the same hotel for about 10 years and i was nervous but i went last year with my parents loved every minute of my stay . i could happily live here will definitely be going back also the staff are so friendly and welcoming, i hope to go back very soon !.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidNavarr0, Director General at Hotel Elba Sara, responded to this review, August 2, 2013
Dear Alex C,

Thank you very much for your short but positive report about your stay at the Hotel Elba Sara.
We are very happy to have fulfilled your expectations and to read that you definitely will come back to visit us.

Thank you for mentioning the friendliness of our staff and please do not hesitate to contact us directly with any type of request regarding your next visit as we will do our utmost to meet it.

Best and sunny regards from all the Elba Sara staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wolverhampton
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 15, 2013

We arrived at 9pm and had two up graded rooms very nice room 602 very large and room 620 huge (but be warned this room is a very long treck from anywhere and although both rooms on 6th floor they are not accessable from each other you have to go down to floor 2 and go back in lift and in case of room 620 a long treck along corridors. Food was very nice but the actual restaurant had no or very poor air con which made eating there at night a quick affair as it was so uncomfortable, the air con in our room (620) was very poor I think this is due to the size of room but if I had paid for a junior suite & not had free upgrade this would have been very bad. There was also no air con in upstairs bar or reception area which for a 4 star hotel is very poor.

Location is near airport (14euro from airport in taxi that took 10 mins at most was great dont pay for transfers as we had and used on way back ! you spend an hour zig zagging about a mile picking up but coach had very good air con which made us laugh !

Again like other people found that they cut all-inc band off at 12noon very unacceptable when we had only had very poor evening meal when we arrived due to not getting down to restaurant until 9.45pm (closes at 10pm) we had one drink and went to bed so again you are loosing half a days all-inc. My daughter asked for late check out day after we arrived and was told it was 60 euros or come down at 8pm night before leave and may get one free, she booked 2 x 30min slots in courtesy room just incase and was told next night no free late check out room, so we went at our allotted time (4.30pm to collect key for courtesy room - and was given key to MALE shower room in gym ! so with 2 ladies one 7 year old girl and 1 man we trooped to gym, opened door to male shower room and there was a man in there using room - he was a bit shocked I think, I was fuming, walked back to reception and was met with a shrug of shoulders and given the key to ladies shower - which also had a lady in it at the time ! When these people had gone we used disgusting dirty showers = floors are dirty and swimming in water my daughter me and grand=daughter stood in the attached sauna to get dry as only dry place in there. When I complained no hair dryer, dirty conditions to reception was told its only shower not courtesy room. VERY BAD CUSTOMER SERVICE, we wont be going back and if you are going BEWARE. Very bad end to our holiday.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidNavarr0, Director General at Hotel Elba Sara, responded to this review, August 2, 2013
Dear wolverhamptonlot,

Thank you for taking the time to write your opinion about your stay at the Hotel Elba Sara.
We are happy to read that you enjoyed the advantage of our fidelity card and received two upgrades to two Junior Suites.

Regarding your comment about the courtesy shower; we know that the gym is not the perfect place to take your shower before departure and I promise that our employees would love to offer you to keep on the room until your late departure but unfortunately when we are fully booked we need the rooms ready for our arrivals before 3 pm as stated in the contracts with our travel agencies with the consequence that the only place to take a shower that day was the gym.
These showers are offered in slots of a half an hour per room so I will certainly speak to reception to find out what went wrong that day and I will also speak to our cleaning department to prevent that our guests have the feeling of taking a shower in dirty conditions.
We apologize for the bad end of your holiday and we wish that it could have been otherwise but this little niggle will certainly not ruin your wonderful holydays among us.

I remain at your disposal for any further questions or queries so please do not hesitate to contact us directly as we would love to see you again among us in the near future.

Warm (29º) and sunny regards from Fuerteventura.
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Falkirk, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 15, 2013

Just back from Elba Sara - stayed from 3/7 to 13/7 with my wife and 10 year old son. I must admit I was apprehensive at first as this was our first experience staying all-inclusive in a 4-star hotel and for some reason I expected things to be not as described in the brochure. I was wrong - we have genuinely had the best holiday we have ever had. The hotel was immaculately clean and every morning there was an army of cleaners working around the pool and public areas to keep it spotless.

The restaurant was always clean, albeit the decor is a bit dated, however, the food served was excellent with a wide choice and throughout the afternoon they served additional food and cakes in the poolside bar.

Despite the hotel being very busy we never once experienced any great queues for food, nor did we encounter any problems getting a sun lounger by the pool. The poolside area is excellent and the pools themselves were clean and never felt particularly crowded. The surrounding gardens are absolutely beautiful and I've added a couple of photos that hopefully give an idea as to how nice the environs were.

They are a bit mean with towels initially for the room, in particular bath towels, however, after asking for additional ones at reception we received more and they were duly replaced when requested. Therefore, I can't complain about the service we got. The room itself was very clean and the bathroom was a really good size and always kept very clean by housekeeping during our stay - we stayed in room 645 and I have to say the view was incredible - a plus side for the Elba Sara as all rooms appear to face out to the sea, whereas the sister hotel Elba Carlota has rooms which face out onto a side street.

Wi-fi worked perfectly and TV also had BBC channels available. Dining room applied a no-shorts rule at dinner and while I did see a couple of guys with shorts, I also saw staff approaching them and asking that in future they wear long trousers. No-one was actually turned away at the door but it was pointed out to them.

I can't fault any part of the holiday and perhaps to give you a flavour as to how much we enjoyed it, we have already decided that we intend to return to this same hotel next year!

Room Tip: All rooms face the sea, however, some of the lower rooms on floor 2 for example, may not have a view...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidNavarr0, Director General at Hotel Elba Sara, responded to this review, August 2, 2013
Dear jimandcorinna

Thank you very much for sharing such positive report about your stay at the Hotel Elba Sara on this website for travellers.
We are really proud to have exceeded your expectations and to read that you have already decided to come back next year.We also like to thank you for mentioning our cleaning department and the choice and quality of our food.

Regarding that next visit; please contact us directly with your requests as we will do our utmost to meet them.

Best and sunny regards from all the Elba Sara staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 13, 2013 via mobile

When I first arrived my first impressions was WOW. Really stunning hotel!
Food was good, was half board but if came here again would try and get full board.
Entertainment was good some good shows on-I liked the Michael Jackson Tribute, thought they were really good!
Beach not too far away so went there most days as poolside was busy. Also a small shopping centre near by with supermarket etc which was handy when getting snacks for the beach, days off etc.
Only small problem was the safe broke and couldn't get into it-had to wait for about half a day to get a maintenance guy to open it-would of been an issue if we needed passports etc.
Overall was pleased with choice of hotel. Stay for a week but wanted to stay for longer because of experience.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidNavarr0, Director General at Hotel Elba Sara, responded to this review, August 2, 2013
Dear Sunnysmile_10

Thank you very much for sharing your positive experience from your stay at the Hotel Elba Sara with other potential visitors on this website for travellers.We are very proud to have fulfilled your expectations in general and happy to read that you wanted to stay a little longer.

We apologize for the problem that you have encountered with the safe that day and even though we strive to offer you a problem free holiday, we are glad that this was the only negative throughout your stay and we hope to see you again in the future.

Feel free to contact us with any type of request regarding your next visit as we will do our utmost to meet it.

Best and sunny regards from all the Elba Sara staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Elba Sara

Address: Carretera Jandia Km 11, Urb Fuerteventura Golf Resort, 35610 Caleta de Fuste, Antigua, Fuerteventura, Spain
Location: Spain > Canary Islands > Fuerteventura > Antigua > Caleta de Fuste
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Caleta de Fuste
#3 Romantic Hotel in Caleta de Fuste
#4 Luxury Hotel in Caleta de Fuste
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Elba Sara 4*
Number of rooms: 266
Reservation Options:
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Also Known As:
Elba Sara Hotel Fuerteventura
Elba Sara Antigua
Elba Sara Fuerteventura
Hotel Elba Sara Fuerteventura/Caleta De Fuste

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