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“Mixed blessings” 4 of 5 stars
Review of Hotel Elba Palace Golf

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Hotel Elba Palace Golf
5.0 of 5 Hotel   |   C/ Del Golf, 1 | Fuerteventura Golf Resort, 35610 Caleta de Fuste, Antigua, Fuerteventura, Spain   |  
Hotel amenities
Ranked #1 of 23 Hotels in Caleta de Fuste
Certificate of Excellence 2014
Norwich England
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
“Mixed blessings”
4 of 5 stars Reviewed July 15, 2013

This is my second review of Elba palace golf. In my first review it was generally very hard to fault the hotel but the food left a little to be desired. Since our first visit we have been back to the hotel twice more,which in itself, it a good recommendation. On our return visit in April 2013 we were delighted that the food in the hotel restaurant has improved dramatically - we were only staying on a bed and breakfast basis but we ate in the hotel restaurant on a couple of evenings. On the downside, I concur with the other reviews which have observed that the hotel is understaffed. One evening we wanted a drink in the hotel bar before we went out for dinner but there was nobody serving which was disappointing. The staff all work incredibly hard and are generally very cheerful and helpful - they are clearly doing their best and it is not their fault that there are not enough staff. Breakfast has also always been good at the Elba Palace but it was a mixed bag this time - some mornings there were no pastries and/or some of the hot items had not been restocked. Our biggest disappointment was that the swimming pool was closed for maintenance for the whole of our second week - we were not informed of this in advance, we had to ask for information and the work went on longer than we were initially told. We asked to be moved to the nearby Sheraton and the receptionist was helpful in sorting this out but when we were told that we would charged extra for the move, we decided to stay put. Reception were very accommodating in sorting out a late check out for us which was really appreciated. We made representations to the management about the pool and understaffing.and it's a positive that they dealt with our complaint so well. Although this hotel has been a favourite of ours for years with multiple trips, we were so disappointed we did not plan to return. However the manager has acknowledged that mistakes were made during our stay and we were offered a free upgrade to a suite and half board for our next trip. We have happily accepted this and we are returning in October. On balance, this is a really nice quiet hotel which generally represents excellent value for money. The staff shortages are disappointing but we would not have complained about this were it not for the issue with the pool. I would still readily recommend this hotel if you want a nice quality quiet place to stay.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBAPALACEGOLF, Director General at Hotel Elba Palace Golf, responded to this review, July 23, 2013
Dear Clients, thank you for taking the time to write a review on Tripadvisor and thank you for having come again although this time we have not matched completely your expectations for the causes you mention.

We express once again our most sincere apologies if the works by the pool area could have let down your whole impression of your stay.
Once we have made the necessary repair works, now it´s in perfect conditions for the delight of our guests and we hope you enjoy this area as well in your next visit,.

We´ll be expecting your next arrival,

Best Regards,

Juan J. Moreno
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509 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
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English first
Nottingham, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 13, 2013

We recently returned from yet another superb holiday in the Elba Palace Golf. We can't praise this hotel highly enough - we've been going every year since the hotel opened and now don't consider looking anywhere else. We agree with all of the positive comments made about the hotel on this site. The staff are absolutely terrific (from the excellent manager, señor Moreno, the very wonderful Pilar, the very welcoming staff on reception and in the restaurant to the great chefs at breakfast and the marvellous Angela - we can't fault them. They will all endeavour to make your holiday perfect. The hotel itself is staggeringly beautiful - it actually took our breath when we went into the magnificent courtyard the first time. It's ideal for adults - very intimate and romantic - we are even thinking of celebrating our wedding there. We have never found a more beautiful, peaceful hotel with such wonderful staff - for us, it's perfect.

Room Tip: All rooms are lovely! Many people seem to like to overlook the golf course, but we don't mind.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBAPALACEGOLF, Director General at Hotel Elba Palace Golf, responded to this review, July 20, 2013
Dear Clients, as one of our repeating guests we are specially proud to know your comments and feelings and we do appreciate for having shared your review after your last stay. All our associates try to do their best and pamper our guests with their service; and their smile too. Thank you so much for your nice words dedicated to them, I´ll make sure all of them, including our Angela and Pilar, receive a copy too.

We are honoured with the number of repeating guests that, like you, come back and recomend our Property to other travellers. It would be a great pleasure to celebrate your wedding in an unique setting like this and we promise an unforgetable day!

See you soon,

Juan J. Moreno
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Prague, Czech Republic
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2013

Pool is quite small, also shuttle should work better but on the other hand it´s in walking distance from beach front ... like 15-20mins (be carreful to not get lost in the house area there :D )
Rooms are spacious, breakfasts delicious and fresh, staff is professional, quiet place.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBAPALACEGOLF, Director General at Hotel Elba Palace Golf, responded to this review, July 20, 2013
Dear Clients, thank you so much for taking the time to post a review here on Tripadvisor. As you mention, our hotel is situated into the Golf Course, 800 meters from the beach and shopping center Atlántico Fuerteventura. There is a complimentary shuttle bus for our guests running during the whole day. We take note of your comment regarding this service.

We are glad to know your positive perception of room, breakfast and our associates.

Best Regards,
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Stockport, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2013

Have just booked our holiday to the Elba Palace for the 5th time on the 17th July for a week and we are so excited we have never been disappointed on any of our visits. The Staff are amazing really helpful and so friendly we are always made to feel very welcome, and nothing is ever to much trouble. The rooms are always immaculate and the food is fantastic. If you don't enjoy a stay here well I don't know what would make you happy, We cant wait. So if your thinking of going to the Elba Palace book it book it book.
Donna

Room Tip: All rooms are lovely but rooms 111 and 211 are fantastic with great views of the course and sea.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBAPALACEGOLF, Director General at Hotel Elba Palace Golf, responded to this review, June 19, 2013
Dear Donna, as stated previously on other reviews, you, our repeating guests, are our best reward to our work and we all look forward to welcoming you again next 17th July. Everything will be ready upon arrival and will be my pleasure to greeting you personally,

Best Regards,

Juan J. Moreno
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Bridge of Weir, Scotland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 17, 2013

Our second trip here and just back after a 2 week break which was heavenly. Juan and his team (most of whom where staff members 2 years ago) are first class. you could not be made to feel more welcome. Whilst the hotel is quieter in the summer months (busier October-March with golfers) it is still an absolute fabulous hotel to stay at for golfers and for someone like me a golf widow. Other half could play a round or spend a couple of hours on the practice drving range/ putting green or chipping area to improve his overall game and i can sit undisturbed by the pool on very comfortable loungers reading the latest must have book. Plenty of loungers, spaced far apart, that it feels like you are by your own private pool, with staff bringing round fruit kebabs to keep you rerfreshed throughout the day The staff cannot do enough for you and always go that extra mile to make you feel welcome and accomodate anything that you might ask for.

Room Tip: Corner suites are very large & sunny, we had a wrap around bqalcony with sunbeds on the terrace
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBAPALACEGOLF, Director General at Hotel Elba Palace Golf, responded to this review, June 19, 2013
Dear Clients, thank you so much for having returned to Elba Palace. Repeating guests like you is our most appreciated pride and all our associates and me personally feel very happy when seeing you came back, and overall you enjoyed your holidays. We wish you all the best.. and look forward to your next visit!

Best Regards,

Juan J. Moreno
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Bolton, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 11, 2013

My partner and I stayed here 8th September 2012 for the week. It was our honeymoon and the staff went out of their way to make it special. We arrived at the hotel really late due to a mix up with transfers, but the staff went out of their way to prepare us some food and we were met with champagne and fruit in our room. Particular thanks go to the lady manager who was very attentive and went out of her way to make our stay special.

The hotel is immaculate, spotless and very beautiful. The courtyard is absolutely gorgeous all lit up at night, swaying palm trees, under the stars, very romantic! The hotel is quite out of the way , everywhere is a good 30 minute walk away. However, at the time of visit, there was a complimentary bus service to and from the shopping centre and Caleta de Fuste also. You are also able to buy supplies such as cigarettes, newspapers etc. from reception.

The hotel is incredibly quiet. It's perfect bliss, always a sun-lounger, heated pool which is always quiet, waiter service.

The food was amazing. Breakfast - plenty of choice. Dinner- They had a buffet for starters and then you selected a meal from the menu. Always delicious. Our only complaints were that my partner noticed the cream had gone mouldy at the top but upon telling the staff, they did not understand. Also, we asked what the Café de Paris was, but was only told "it's very nice", so we didn't risk trying it, especially since my husband was allergic to seafood. Upon return my husband was very disappointed to learn that it was steak! I think he would have lived off the Café de Paris had he known!

Our favourite part of the hotel was the Jacuzzi, which was private hire. I think it was 18Euros for the hour if memory serves me correct. They provided hot towels and chilled sparkling wine to compliment. It was pure bliss and amazing experience.

We are returning to Fuerteventura next June, however we are now coming as a family! We have decided to stay at the nearby Carlota as the Palace Golf is not really for children. Our 4yr old and 18 month old, I think, would spoil the peaceful atmosphere! However, we will make sure to come a visit and to try the Café de Paris!!

Thank you so much for a wonderful honeymoon!
Jennifer and Jeremy

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBAPALACEGOLF, Director General at Hotel Elba Palace Golf, responded to this review, June 13, 2013
Dear Jennifer & Jeremy, thank you so much for sharing your experience here on Tripadvisor and thank you for your kind words dedicated to our associates and specially to our Assistant Mgr. Mrs. Pilar Jorge I will share this with her as well.

We are delighted to read that you enjoyed our Jacuzzi sessions, the relaxing pool area or our buffet breakfast and dinner; Entrecotte Café de Paris remains in our Summer Menu, so in case you come to have dinner any evening we will be pleased to prepare it for you.

We are very pleased to welcoming you again in our Elba Carlota Hotel very soon and would like to wish you a fabulous stay in Fuerteventura.

Best Regards
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Aylesbury, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2013

This was a fabulous hotel which is hard to fault. From the minute we arrived we were made to feel welcome with a glass of champagne as we booked in. Our room was spotless and well appointed and over looked the 9th green with a view to the sea. As it was the quiet season the half board was all A la Carte and the food excellent quality with plenty of choice including vegetarian options. The drinks and food (lunch) we did pay for were very reasonably priced. The golf course was having some work to the greens while we stayed but the hotel offered us a buggy free as compensation. Liked the fresh fruit served at the pool in the afternoons and the cheese and wine tasting on the Bank Holiday when we met some of the other guests. The only criticism of the rooms was the wooden floor which made movement by other guests a bit noisy in the night. Would definitely stay there again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBAPALACEGOLF, Director General at Hotel Elba Palace Golf, responded to this review, June 10, 2013
Dear Clients, we would like to thank you for posting your review on Tripadvisor and we are proud to see that you enjoyed your stay including the wine & cheese tasting that took place at our Wine Cellar or the fresh fruit that we offer to refresh, meanwhile having some sun, at the pool.

We would be grateful to count with your visit in a near future,

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Elba Palace Golf

Address: C/ Del Golf, 1 | Fuerteventura Golf Resort, 35610 Caleta de Fuste, Antigua, Fuerteventura, Spain
Location: Spain > Canary Islands > Fuerteventura > Antigua > Caleta de Fuste
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Caleta de Fuste
#1 Luxury Hotel in Caleta de Fuste
#3 Family Hotel in Caleta de Fuste
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Elba Palace Golf 5*
Number of rooms: 61
Official Description (provided by the hotel):
The hotel, which is also the Clubhouse of Fuerteventura GolfClub, is designed in a pure colonial style, with beautiful woodenbalconies and a fantastic interior patio with palm trees and nativeplants. This Canary Palace is a member of Great Hotels of the World, IAGTO and PGA, a meeting place for a very selected clients, lovers of unique and boutique hotels. ... more   less 
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Also Known As:
Hotel Elba Palace Golf Fuerteventura/Caleta De Fuste

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