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“Family holiday June 2012” 3 of 5 stars
Review of Aparthotel Castillo de Elba

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Aparthotel Castillo de Elba
3.0 of 5 Hotel   |   Urb Costa Antigua, 35610 Caleta de Fuste, Antigua, Fuerteventura, Spain   |  
Hotel amenities
Ranked #15 of 23 Hotels in Caleta de Fuste
Cramlington, United Kingdom
1 review
“Family holiday June 2012”
3 of 5 stars Reviewed June 17, 2012

If you want a relaxing holiday with no entertainment then this is the place to stay but NOT as All Inclusive as the choice of food is basic on an evening.Breakfast is ok but be ware the fruit juice is VERY sweet.The staff were very friendly especially Fatima.The free bus was a god send and the taxi's were about 4 euros one way.This hotel is in an area called Neuvo Horizonte 5 min drive from Calleta de Fuste and DOES NOT have a kids club either.Ignore the surroundings outside this place and you have a nice looking hotel and pool.The kitchen in apartment was horrible didn't dare cook ANYTHING as hob was damaged and microwave dirty.

Room Tip: room 228 had the sun in the morning.
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Aparthotel Castillo de Elba, responded to this review, July 4, 2012
Dear Anne,

Thank you very much for your comments during your stay at Castillo de Elba. It is very important for us, so other travellers have a better chance to value.

Our Restaurant is offering every night special dishes according to the different theme evenings we have. For sure we will take your comments to improve the service.

Thank you also for mentioning the free bus service offered for all the Elba Hotels on Fuerteventura which takes customers to the shopping center, beach and town center of Caleta de Fuste and back to the Hotel.

I would like to indicate our Reception is available to solve problems which may ocure or to help you with special requests.

I will pass your positive words about the friendly and helpfull staff to all the team which is working day by day to make every customer spending a nice holiday.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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546 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Birmingham, United Kingdom
1 review
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 1, 2012

I cannot thank the staff enough for making our holiday such a great time. They were so informative,helpful and eager to make our time with them a wonderful experience. The pool area was so clean and relaxing.The food choice was vast and was the best we've tasted on the island. The rooms were very comfortable with a great view and the children have told me they don't want to go anywhere else - ever - recommendation indeed!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CASTILLOELBA, Manager at Aparthotel Castillo de Elba, responded to this review, May 7, 2012
Dear Karen,

Thanks for sharing your experiences you had staying with us in Castillo de Elba. It is nice to hear that you enjoyed your holidays becuase this is the reason we work. Our qualified and international staff is doing everything to make every single customer spend a nice holiday satisfying all their wishes and requirements.

We are pleased to have fulfilled all your expectations and hope to see you again as soon as possible. Muchmore, I would like to indicate our email adress if you want to have any special requirement before you arrive to the hotel, castilloelba@hoteleselba.com

Kind regards
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Birmingham, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 1, 2012

Hi All , I have used this Hotel several times since January 2011, the Staff are fantastic , very kind , friendly and helpful,even helping me with my unusual personalised dietary requirements. It is my Hotel of choice in Fuerteventura because I love being a few metres away from the hustle and bustle of the town centre,the hotel bus is free, as is the short beautiful flood lit coastal path , with chipmonks !! Receptionist Manuella is most welcoming, and the Manager Javier is the most attentive, responsive, head Head Honcho ever,(tho' he does have a slightly dodgey taste in cars) ! Look, I enjoy this place so much ,I play my tennis there with Head Coach, Roger Nadal I wish I could live there. Mention my name when you arrive!! You will not get a better time in Fuerte at these cheap prices.Enjoy. Paul Kitson

Room Tip: Get a room on the North Side for the Best Sun and Views of the Tennis.
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  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CASTILLOELBA, Manager at Aparthotel Castillo de Elba, responded to this review, May 7, 2012
Dear Paul,

Thanks for leaving your positive words about Castillo de Elba for all travellers using tripadvisor. It’s very important for us that our clients give their feedback, positive and negative, so we can work harder day by day to improve and provide a better service.

We are pleased to hear that you enjoyed the big sport center and you get some tennis lessons with the resident and professional tennis coach.

Thank you also just to mention the free bus shuttle service we offer for all our guests that takes you to the beach and to the town center at different times during the day.

All the staff of the hotel is sending you kind regards and is waiting to see you again really soon.
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Warwick, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed April 26, 2012

As previous reviews state, you get what you pay for. The hotel is shabby and dated and desperately in need of some tlc. The company own so many hotels in the area and this is clearly on the bottom rung of their ladder. The hotel staff are pleasant and helpful. What doesn't help the hotel is its position - Nuevo Horizonte is clearly suffering from the recession and is isolated, unfinished and virtually deserted. Whilst it is only a short walk to Caleta de Fuste, it would be atrek with young children in hot weather. I only stayed one night here then moved to a sister hotel in Caleta - the San Jorge. For the few pounds more it cost, it was well worth it- there is no comparison- cleaner, more modern, superbly situated and literally only a couple of pounds more a night. I had booked the Aparthotel because of the fitness facilities they boast- these are virtually non existent and they should not be allowed to describe they have a gym- it is a rusty 30 year old multi gym in a windowless dirty room. The San Jorge doesn't have a gym, but you can pay 25E a week to use the fantastic gym at the Thasillo Spa Barcello Resort just down the road- there is also another gym in the Atlantico centre just past the Barcello which also has spinning classes etc.
In summary- spend a little more and go to Another Elba hotel or you will end up spending more in the long run

  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CASTILLOELBA, Manager at Aparthotel Castillo de Elba, responded to this review, May 3, 2012
Dear customer,

First of all I would like to thank you for sharing your experience as they help us always to improve our services we offer.

According to your report, the Hotel is placed in a quiet and peaceful area so other customers consider this an advantage to spend their holidays in Castillo de Elba. There are different hotels belong to Elba in the area of Caleta de Fuste which different categories, so we offer a variety you to enjoy holidays depending on your requirements, a little bit of everything for everybody. Nevertheless, as the Hotel is situated outside of Caleta de Fuste we offer a free shuttle service that takes you to the shopping centre and the main town. This service runs several times a day and is used a lot by our customers and considered as a good and helpful service.
It is a pity you haven't enjoyed with our gym free of charge for our clients, sauna, Jacuzzi, 2 tennis courts, 2 squash courts, 2 badminton courts, 1 paddle court... but we hear your opinion and we consider this as a point to be improved.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torquay, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 21, 2012

We had a fab week here in March 12 weather was fantastic, the rooms were basic but comfortable and clean, pool was great, food was good not english as some seemed to expect but really good choice of salads, meat and fish with vegetables and pasta or rice, breakfast was good to hot and plenty of choice again. Free bus was ideal, but there was also supermarket and small bars nearby.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2012

i've been in this hotel for a week and i wanna come back for sure, the people working there are the best, the service is absolutely amazing and the confort is really nice, I recomend it.

  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Ross, Ireland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 15, 2012

My wife and I spent 5 glorious days here in Sept 2011. We are still trying to work out where all the bad reviews have come from because we found the hotel (and holiday)to be exactly what we were looking for. The staff were wonderful, helpful and friendly- even the ones who can't speak english very well, do their very best to help.
The room was basic but clean and tidy and the maid service came every other day.
The food in the restaurant was really nice- both breakfast and dinner- there was a wide variety of food and we never even discussed looking around for somewhere else to get a breakfast. We went out for dinner on a couple of nights, once to the Irish bar and the other time to a Chinese just down the hill, both were very reasonable price-wise and the food was great.
The pool area was well maintained (generally and during the day) and the staff were once again very friendly and unobtrusive, although it leads into my one and only gripe- the food is pretty basic and very much the "same old, same old" no matter what you get. However, I'm not going to let that tiny detail ruin my holiday (as others seem to want to do) because, in between soaking up the sun and cold beverages, who really cares????
On the whole, we had a wonderful time and wouldn't hesitate in recommending our friends and family to stay here. If you want to have a relaxing, quiet, enjoyable, cheap holiday then this place IS for you, if you are looking for 5* service, extravagant rooms and facilities, then this hotel is not for you. There is a reason why it doesn't cost the earth to stay here, remember that......

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aparthotel Castillo de Elba

Address: Urb Costa Antigua, 35610 Caleta de Fuste, Antigua, Fuerteventura, Spain
Location: Spain > Canary Islands > Fuerteventura > Antigua > Caleta de Fuste
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly )
Hotel Style:
Ranked #15 of 23 Hotels in Caleta de Fuste
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aparthotel Castillo de Elba 3*
Number of rooms: 169
Reservation Options:
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Also Known As:
Aparthotel Castillo De Elba Hotel Caleta De Fuste
Castillo De Elba
Aparthotel Castillo De Elba Fuerteventura/Caleta De Fuste

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