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“Broadbeach-Big 2 bedder apartment with great ocean views” 5 of 5 stars
Review of Carmel By The Sea

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Carmel By The Sea
4.0 of 5 Hotel   |   177 Old Burleigh Road, Broadbeach, Queensland 4218, Australia   |  
Hotel amenities
Ranked #11 of 22 hotels in Broadbeach
Brisbane, Australia
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Broadbeach-Big 2 bedder apartment with great ocean views”
5 of 5 stars Reviewed December 29, 2012

If you want a Gold Coast apartment with great beach, park and coastal views, restaurants then this is it. Uninterrupted views! directly across the road from the beach with no two great playgrounds for children to amuse themselves. Shopping arcade, restaurants and coffee shops are only a 5 minute walk along the beachfront.Recommend '3 Beans for coffee and Maddisons for cakes.
Great shows at restaurant at Jupiters Casino-We saw 'Tapdogs!' SeaWorld and other theme parks short drive away.
Our apartment was on the 15th floor and we had great views and was very spacious. The inside and outside pool is great if the weather turns bad. Free parking for 1 car.
Highly recommend this place. Paid $210 a night on booking.com but recommend you contact the managers direct to see their best deal, Repeat business also will get you a good rate. 10/10.

Room Tip: 5th floor or above for beach/coastal view. Ask for an apartment with curtains.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, General Manager at Carmel By The Sea, responded to this review, February 15, 2013
Thank you for your positive feedback, we are so pleased that you enjoyed your stay here with us at Carmel by the Sea. We always recommend to phone direct as we are able to give you a more personal approach to your booking and also with return guests we have the understanding of their likes/dislikes.
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115 people have reviewed this hotel

Traveler rating
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
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English first
Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
Reviews in 36 cities Reviews in 36 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 25, 2012

I stayed in a 4th floor apartment that had all the amenities you'd need. It was huge with 2 bedrooms and 2 bathrooms, large lounge area with adjoining kitchen and laundry, and air conditioned. The hotel is in a good position opposite the beach and only a 10 minute walk to the main shopping/restaurant strip. The only disappointment was we asked for a late check out and it was denied.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Manager at Carmel By The Sea, responded to this review, February 28, 2013
Thank you for your email, it is always a pleasure to hear that our guests have enjoyed there stay. We look forward to seeing you on your next visit to the Gold Coast. Please do not hesitate to contact us directly for the best available rate.
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Auckland
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 26, 2012

Carmel by the sea (Rather confusingly now called Mint Broadbeach, but still with signs saying Carmel by the sea) is a very nice serviced apartment complex in a perfect location in Broadbeach. The complex has great facilities which include, two pools (one outside and one inside), a well equipped gym, sauna and steam room, much better facilities than other more expensive properties that I have stayed in at Broadbeach in the past.

My family of 4 stayed in a two bedroom apartment on the 10th floor which luckily for us was facing the sea, we had a simply amazing view out to sea, this meant that when orca whales came close to the beach we could see them jumping diving, one of the highlights of the holiday! The apartment itself was extremely spacious with two large bathrooms, one with a spa-bath, expansive living and dining area with large leather couch, full kitchen, laundry, large TV with a selection of DVDs. The first bedroom had a king sized bed with an ensuite and small tv in the room, the second bedroom had 2 king single beds. Everything in the room was in perfect working order as you would expect, the kitchen had older appliances that were all in good condition. Overall the room was excellent for our family and provided excellent value for money. there is no internet in the rooms but there is free wireless internet in the reception area.

In summary I would highly recommend this complex to anyone thinking of staying here. I would recommend it for the following reasons: The service is great, every time we walked in we were greeted with friendly smiles from the staff who were happy to help with anything that was asked of them. The room was great value for money because it was more spacious, better located and offered better views than competing properties that were more expensive and further from the beach and the room was more spacious. It also has great swimming and gym facilities.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, General Manager at Carmel By The Sea, responded to this review, February 15, 2013
Thank you for your email and very happy to hear you enjoyed your stay at Carmel by the Sea.
It is very confusing for the Mint guests when they arrive as they have not been informed of the changes. Carmel by the Sea is the name of the resort, Mint Broadbeach is an external letting agent. The staff at the reception desk are with the new Manager that has taken over the caretaking/Management of Carmel. I hope this helps your confusion as this is a recurring problem.
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Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 25, 2012

I would have to concur with all the positive attributes depicted here by other reviewers. The place, in all aspects was top notch. When my family of 6 arrived on a late Sunday night after an 8-hour flight, we were immediately ushered to our apartment without even confirming on our identities! The lady who was waiting for us even lent out her iPhone charger as our 3-pin plug didn't match & we didn't have an adapter with us. Kudos!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, General Manager at Carmel By The Sea, responded to this review, February 15, 2013
Thank you for your email, it is always a pleasure to hear that our guests have enjoyed there stay. We do however suggest that you book direct with Carmel by the Sea as they have an onsite manager available 24/7 and many free services that we offer..
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 22, 2012 via mobile

Stayed there in 2011 and loved it. Was there in November this year and there has been a split in management and our room was filthy. Windows were putrid. We had an ocean view but couldn't see it so my first night was cleaning windows and another small thing was the rooms have partially see through blinds which at 5am in the morning is really annoying because the sun us in your face. Pool area and gym r great but there is better value up there

  • Stayed November 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, General Manager at Carmel By The Sea, responded to this review, February 15, 2013
Thank you for the time you have taken to email. I do apologise that your stay was not as enjoyable as it should have been. Mint Broadbeach have put there unit into the hands of a Real Estate. Carmel by the Sea staff have been at the Resort for a number of years and pride ourselves on customer service. All our units are checked on departure /arrivals for any maintenance / cleaning issues. I do hope your last visit will not influence you on coming back to Carmel. Please don’t hesitate to contact us direct for any future bookings as I’m sure you will be more than happy with the NEW MANAGEMENT at Carmel.
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Albury
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 19, 2012

Had a three bedroom unit over the weekend for an extended family get together. The facility is wonderful- indoor and outdoor pools cater for all possible weather conditions. Across the road from the wonderful Broadbeach, walking distance to Jupiters Casino and Pacific Fair shopping centre as well as the great restaurants of Broadbeach and Oasis.
Wonderful parks for the kids visible from the verandahs.
Free BBQ area next to the tennis courts is under cover and very clean.
Currenlty going through a change of management which caused some confusion at check in but I am sure that once this is complete there will be no problem.

Room Tip: Not sure if there are rooms without partial ocean views but would certainly request one with a view.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, General Manager at Carmel By The Sea, responded to this review, February 15, 2013
Thank you for your review and taking the time to advise us of your stay.
Yes there has been quite a lot of confusion with the take over of Management.
The new manager works out of the front office and reception area. Mint Broadbeach are the external letting agents.
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Mooloolaba, Australia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed November 18, 2012

I was extremely disappointed to find our 2 bed apartment (Unit 4) was very dated and shabby it was nothing like the photos on the website. The decor and furniture were dated and well worn, there was no i-Pod dock and our bedding and spare blankets were covered in long black hairs.

Whilst the communal areas were clean and the gym a decent size the room was a complete let down. We asked to be moved but were told the hotel was full and were offered a $30/night reduction.

I'm not sure what's happening between the body corp and rental management as we were told to check in at Unit 2 even though the front desk was staffed. There was a letter in the lift asking all permanent residents & return guests to book through the front desk/caretakers not through the agent ?

I suggested the managers state on the website that units are individually owned and as such furnishings and/or decor will vary. I'll be back to staying at Peppers next time.

Room Tip: definitely not unit 4 !
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  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, General Manager at Carmel By The Sea, responded to this review, February 15, 2013
Thank you for the time you have taken to write this review.
Unfortunately you booked your holiday through Mint Broadbeach, which are now the external letting agent. They have removed all phones from their units and are no longer able to provide internet services to their guests.
The new Manager/Caretaker is onsite 24/7 and provides phones and free wifi in all our units. Our units are checked on arrival/check out for all maintenance / cleaning to provide our guests exceptional customer service and satisfaction. We do hope your last visit will not influence your decision on holidaying at Carmel by the Sea in the future.
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Additional Information about Carmel By The Sea

Address: 177 Old Burleigh Road, Broadbeach, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Broadbeach
#9 Luxury Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Carmel By The Sea 4*
Official Description (provided by the hotel):
Perfectly located in the heart of Broadbeach, just paces from the golden sands of the beach, Carmel By The Sea offers spacious and contemporary apartments close to all that the Gold Coast has to offer.With an ideal location and a superb range of guest facilities including two swimming pools, an indoor heated spa, sauna and steam room, our penthouse accommodation Gold Coast has everything you need to relax and recharge.We offer a choice of one, two and three bedroom Gold Coast self contained apartments, each of which features a large balcony with stunning ocean or hinterland views.We hope to welcome you soon! ... more   less 
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Also Known As:
Carmel By The Sea Hotel Broadbeach
Carmel By The Sea Broadbeach, Gold Coast

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