Checkin was fine. The apartment was fine. The location wasn't great as it is a bit stuck away from Broadbeach - so to walk there is a good 15 minutes, but it is ok for the money.
The problem for me was that I was woken at 7am by the builders who were reroofing the building, and depositing ton after ton of rubble down a rubbish shoot. This lasted all day, and was deafening. I understand works have to be done, but we should have been forewarned.
It was so unpleasant that I decided to check-out that day (I had a 10 day booking), and rather than be apologetic or try and appease me, the staff were extremely unapologetic and blunt, and just told me if I left I would lose my entire payment. I explained I hadn't paid $2000 to stay in a building site, and if they had put a notice on their webiste or emailed me, then I would not have booked. Their response was that the works had 'overrun' so they didn't think it necessary to inform guests.
Eventually after spending a whole day on the phone to reception, management, reception, management, reception..... you get the idea? they allowed me to leave with 9 days of my money back.
So I would advise:
1. The place is ok, apartments are nice enough, new and well equipped.
2. Check that there aren't any building works going on. I suspect there might be more, as the works I saw looked quite long term.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are sorry to hear that your recent stay with us at Freshwater was problematic. Unfortunately at the time of your stay the builders were removing rocks from a section of the building during the day.
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It is pleasing to hear that our staff was able to resolve the issue and refund you in full.
We are happy to hear you found our facilities of our Resort to be well equipped and we hope you will return to Freshwater again one day soon.
We hope the rest of your stay on the Gold Coast was an enjoyable one.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.