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“Great location for Draculas” 4 of 5 stars
Review of Jupiters Hotel & Casino Gold Coast

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Jupiters Hotel & Casino Gold Coast
5.0 of 5 Hotel   |   Cnr Gold Coast Highway & TE Peters Drive, Broadbeach, Queensland 4218, Australia   |  
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Ranked #17 of 22 Hotels in Broadbeach
Perth, Western Australia, Australia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Great location for Draculas”
4 of 5 stars Reviewed May 18, 2014

We booked purely for the location as we had arranged tickets to Draculas which was within walking distance. The room was nice, clean and the breakfast was brilliant ($$$!). Check in was delayed due to only one person at the desk, overall we had a great time. The casino was a bit boring though, same machines throughout the place.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent M, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review, May 20, 2014
Dear Michelle D

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino. It was great to read you enjoyed your time with us and that we provided a great location to stay while enjoying your evening at Draculas while also taking the opportunity to enjoy all of the facilities Jupiters has to offer.

Please accept my apologies for the delay on check-in, we do on occasion experience a delay upon arrival due to having a larger than usual number of arrivals, however your feedback has been passed onto our Front Office Manager for his review.

We are very committed to offering the highest standards of service and we believe feedback is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence and Customer experience.

We look forward to welcoming you back to Jupiters on your next visit.

Kind Regards

Trent Martin

Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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951 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (277)
Date | Rating
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English first
Canberra, Australia
Senior Contributor
28 reviews 28 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 16, 2014

my Family stayed in Jan 2014 for 10 days, The rooms always clean I was on the 5th floor and it was nice and peaceful. The help from staff to book a car right on the spot was Second to none.
The food and everyone of the food places within the Hotel was lovely and OH so YUMMY.
My family loved food paradise Now I can see why it's called that.
I would stay at this hotel again in a heartbeat see again for Showcase Dance 2015.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent M, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review, May 20, 2014
Dear hellohappy

Thank you for choosing to visit Jupiters Hotel and Casino Gold Coast and for taking the time to provide feedback regarding the positive aspects of your stay with us from January via Tripadvisor.

I was delighted to read that your time with us was very enjoyable as well as your experience in dining in our many restaurants please be assured that your feedback regarding our team has been forwarded to their respective managers.

We are very committed to offering the highest standards of service and we believe feedback is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence and Customer experience. We look forward to welcoming you back to Jupiters on your next visit.

Kind Regards

Trent Martin

Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fraser Island, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 15, 2014

Check was a shambles, arrived at 2.30pm and the que was huge and the was only one person at the counter so it took quite some time to check in which was odd considering check in opens at 2pm.
room was dusty and a little tired. I dropped something that rolled under the bed and wow could under there do with a clean.
Hotel is convenient though which is a plus.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent M, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review, May 20, 2014
Dear Bret512

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino.
Please accept my apologies for the delay on check-in, we do on occasion experience a delay upon arrival due to having a larger than usual number of arrivals, however your feedback has been passed onto our Front Office Manager for his review.

I also wish to apologise for the issues surrounding housekeeping during your stay. Your feedback has been passed onto our Housekeeping Manager for her review. We firmly believe that all feedback assists us to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence going forward.

We look forward to welcoming you back to Jupiters on your next visit.

Kind regards


Trent Martin

Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubbo, Australia
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 15, 2014

My wife and I stayed at Jupiter’s whilst attending a conference at the Convention Centre. For this purpose the location of the hotel was excellent, although I note the monorail to the Convention Centre appears to have been decommissioned leaving a 5 min walk either way.
Our king Bed Room was fine. Bed was comfy but the view was uninspiring however having said this we did get a discounted nightly rate as a conference attendee and didn't spend too long in the room anyway. Shower over the bathtub has minimal ambulatory aids which might be a problem for anyone with any degree of infirmity.
The gym is very good and staffed with a trainer and the pool is well established. There are two little outside spas which were fine - but could have been a tad warmer given the autumn chill. Had an excellent remedial massage at Touch Therapy, which although a little more expensive than I would normally pay was worth it.
I was a little reticent about staying in a Casino Hotel having never done so before and given all the bad publicity the Gold Coast has received recently but I actually enjoyed the stay and would very likely stay again if the need arises.

Room Tip: Some of the conference attendees had rooms on the higher floors that had not been updated so check t...
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JupitersManager11, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review, May 19, 2014
Dear George S,

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino.
It was great to read you enjoyed your time with us while attending a conference at the Gold Coast Convention and Exhibition Centre.

As you have mentioned the hotels location is the ideal destination to not only be close to the convention centre but also to enjoy the best that the Gold Coast has to offer. We are glad that you enjoyed our gym and surrounding recreational facilities!

In regards to the monorail, unfortunately this is owned and operated by the Oasis Shopping Centre and its operation is outside of our control, we do however have a covered walkway direct to the convention centre.

Thank you again for providing your review, we look forward to the pleasure of your next visit.

Kind Regards


Royce Woodward
Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 13, 2014

I had my first stay at Jupiters Hotel for the weekend of Mothers day with my boyfriend. I was really expecting a lot as the prices were pretty expensive. From inside the hotel it looks amazing modern and very clean. We were only level 17 and our room was right near the lifts. The room was standard nothing special bath inside shower which I don't like. They only had the pillows which were on the bed but no spare in the cupboard. The rooms have thin walls because I could hear people coming in and out of lifts and talking in the halls. Had dinner in the PA and was big burgers because we were going to the Vegas show there was a set menu!

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JupitersManager11, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review, May 19, 2014
Dear Emily S,

Thank you for taking the time to share your thoughts on your recent visit to Jupiters. I was concerned to hear that our usually high standards have not been met and I sincerely apologise for your unsatisfactory experience with us.

You will be pleased to know that we are in the planning stages of a multi-million dollar refurbishment of our property, which will result in us being able to provide world class hotel and dining facilities, allowing us to exceed our guest expectations.

We look forward to welcoming you back to Jupiters on your next visit.

Kind Regards


Royce Woodward
Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
adelaide
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 13, 2014

The hotel room is quite dated but overall this is average accommodation.
The buffet breakfast is amazing and memorable, so much to eat!
I probably wouldn't stay here again given the abundance of choices on the Gold Coast.
Location is quite good as you are right in the casino.
This is not a noisy room which enable great sleep, pillows are only average.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JupitersManager11, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review, May 19, 2014
Dear sarahjayneAdelaide,

Thank you for choosing to visit Jupiters Hotel and Casino Gold Coast and for taking the time to provide feedback regarding your recent visit. I have passed your feedback onto the relevant managers for their review. You will also be pleased to know that we are in the planning stages of an upcoming refurbishment for the hotel which will create a world class hotel, dining and entertainment precinct.

Thank you again for staying with us and posting a review of your visit and we look forward to welcoming you back in the near future.

Kind Regards


Royce Woodward
Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Malvern, United Kingdom
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 12, 2014

The rooms were comfortable and spacious- they were well stocked with all the usual bits and pieces. The facilities in the hotel were also good. The lobby was airy, the restaurants always full and the pool clean and tidy. The casino and bars in the hotel was full every night and great fun. The only complaint we had was about the housekeeping. We were in the hotel for four nights yet it was only hoovered on one day, the tables were never wiped or dusted and the glasses not cleaned and the pool towels only replaced when we called. This needs to be sorted but other than this- great fun.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JupitersManager11, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review, May 15, 2014
Dear Dom_Upton,

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino. It was great to read you enjoyed your time with us and that you took the opportunity to enjoy all of the facilities Jupiters has to offer.

Please accept my apologies for the issues surrounding housekeeping during your stay. Your feedback has been passed onto our Housekeeping Manager for her review. We firmly believe that all feedback assists us to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence going forward.

Thank you again for staying with us and posting a review of your visit and we look forward to welcoming you back in the near future.

Kind Regards


Royce Woodward
Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jupiters Hotel & Casino Gold Coast

Address: Cnr Gold Coast Highway & TE Peters Drive, Broadbeach, Queensland 4218, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Jupiters Hotel & Casino Gold Coast 5*
Number of rooms: 592
Official Description (provided by the hotel):
Positioned amongst seven stunning acres of landscaped gardens, Jupiters Hotel & Casino is ideally located on Broadbeach Island, just minutes from the heart of Broadbeach. Discover some of the world's best beaches, only a short stroll or revel in the nearby Pacific Fair and Oasis shopping centres. Alternatively, relax in 5 star luxury with Jupiters' award-winning pool and spa, or for a touch of indulgence, a massage or treatment at the beauty salon. Offering a range of first class entertainment, including 5 restaurants, 8 bars, a stage show spectacular and the never ending excitement of the casino, Jupiters combines world-class facilities and 24-hour entertainment with the luxury of an international hotel. 592 Rooms provide sweeping views of the Pacific Ocean and Gold Coast Hinterland. Executive rooms offer exclusive lounge privileges, while select indulgent suites and penthouses provide expansive sun terraces. With so much under the one roof, what will you get up to. ... more   less 
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Also Known As:
Jupiters Hotel And Casino Gold Coast
Conrad Hotel Jupiters
Conrad Broadbeach
Conrad Jupiters
Broadbeach Conrad
Jupiters Hotel & Casino Gold Coast Broadbeach

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