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“A Tired Lady” 3 of 5 stars
Review of Sofitel Gold Coast Broadbeach

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Sofitel Gold Coast Broadbeach
5.0 of 5 Hotel   |   81 Surf Parade, Broadbeach, Queensland 4218, Australia   |  
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Chic Gourmandise
Ranked #6 of 22 Hotels in Broadbeach
Certificate of Excellence 2014
Melbourne, Australia
Top Contributor
271 reviews 271 reviews
60 hotel reviews
Reviews in 82 cities Reviews in 82 cities
283 helpful votes 283 helpful votes
“A Tired Lady”
3 of 5 stars Reviewed March 29, 2013

This Sofitel need a dose of invigoration! There are a number of great options on the Gold Coast now, and the Sofitel is being shaded by others. The biggest issue thay have is the constant, ongoing noise from the surrounding streets for those who select a room overlooking the beach (or what there is left of it!). Leaving balcony doors open was a challenge, and noise at night was quite disturbing. So disappointing, and perhaps not the hotel's fault. My wife and I will be choosing a quieter neighbourhood on our next visit.

Room Tip: Forget the beach and get a room on the opposite side......the view isn't worth it because of the...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, March 31, 2013
Bonjour geraldq,

Thank you for your comments and I am sorry you found the hotel to not be to your liking. I also appreciate your comments about the bussle of the Broadbeach area, as it can be a little noisy on weekends and if you are on a lower floor. Easy to rectify however with a request to a higher floor. The South side of the building is also a bit quieter and has lovely views down the coast towards Burleigh Heads.

You are correct in that the hinterland views are also beautiful and are wonderful for those who enjoy watching the sunset over the river and surrounding landscapes.

All the best to you.

Warm regards,
Amery Burleigh
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1,941 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
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English first
Brisbane
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 27, 2013

I have stayed at this hotel many times for business. The views are amazing. The staff are lovely. the location is terrific. My only concern has always been that if you arrive with anything more than an overnight bag, there is nowhere to store your clothes conveniently. One small hanging space with very few hangers. No drawers. Less space in this respect than any other 5 star hotel I have stayed in. I would actually challenge the 5 star rating, although i enjoy staying there

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, March 30, 2013
Bonjour RobbieRoo,

Thank you for your comments about your regular stays with us and I am sorry that we have not provided you with a reasonable solution to travelling with more than an overnight bag.

There are two pretty good sized, deep drawers underneath the luggage holder, so I am sorry that you missed these. My suggestion is for you to request an 03 or 14 series room as there is an extra work station and we can easily place a clothes rack there for you with as many hangers as you like. Please do not hesitate to request this when you next book.

Because this is an anonymous review, I am unable to update your profile with this information, but if you would like to contact me directly with your name, I am happy to update it for you.

Thank you again for your comments and we look forward to seeing you again soon.

Warm regards,
Amery Burleigh
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Brisbane, Australia
1 review
5 of 5 stars Reviewed March 26, 2013

From the moment we walked in, the presentation and cleanliness of the hotel was outstanding, not to mention the friendly staff and service. We were also pleased with our ocean view room and how spacious it really was, expecting it to be smaller. The bistro and pool areas were very nice also. Where the hotel is located is good too: a lot of things are close by but not a great deal of attractions (if you're to compare it to Surfers), but there's a lot of nice restaurants and beach is within walking distance too. Overall we really enjoyed our stay at the Sofitel Gold Coast Broadbeach. It was our first time there and we'd love to stay there again in the future!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, March 30, 2013
Bonjour PHR085,

Thank you for your lovely review of your recent stay at Sofitel Gold Coast. We are so pleased you enjoyed all aspects of the hotel. I will share your comments with the team as I know how much they enjoy hearing feedback from our guests.

We look forward to welcoming you back to the hotel again soon!

Warm regards,
Amery Burleigh
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Sydney, Australia
1 review
4 of 5 stars Reviewed March 24, 2013

Be aware that when staying at this hotel you will pay a daily charge for car parking. Internet broadband connection is also charged. At these room tarrifs one would expect car parking and broadband to be included. A bottle of water in the room is priced at $9.50.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, March 30, 2013
Bonjour Accormember365,

Thank you for your comments and I am sorry that having to pay for the convenience and security of on-site parking and easy access to wireless Internet seems to have disappointed you.

We charge for parking to ensure we have parking available for our most valued guests. We charge a nominal daily fee, which allows you multiple entry and exits, to ensure patrons of the convention center, local shops and of course all of the restaurants in the area do not take up all of our guest parking spaces.

Our rates are kept low by not including internet and parking as not everyone uses these services and we feel that people should only pay for what they use. We do offer different packages on our website that do offer discounts when you purchase a number of services together. There is also free parking as close as a block away, if you are lucky enough to get one of the spaces. These two alternatives are always available to you.

Thank you again for your comments.

Warm regards,
Amery Burleigh
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Singapore, Singapore
1 review
3 of 5 stars Reviewed March 24, 2013

to have a peaceful night sleep after a long day of holiday without other people gaining access to your hotel room in the middle of the night even though u have your internal lock secured and have a sleepless night throughout the night...

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, March 30, 2013
Bonjour tyongan,

Thank you for your comments and please accept our sincere apologies for the inconvenience we caused you and your family. We have followed up on your comments thoroughly and have implemented further security controls to help avoid this happenening again.

We do have processes in place to keep our guests safe and secure, and unfortunately, on this occasion we had a human error. This has been corrected internally and I assure you that we have taken this feedback seriously. Our guest safety and security is paramount to what we do in our business.

Thank you again and I hope we have the opportunity to win back your favour on a future trip.

Warm regards,
Amery Burleigh
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Brisbane
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 23, 2013

The hotel is right above the oasis shopping centre which is linked to Jupiters casino by monorail. Everything aspect of the hotel is of a high quality. The room was very spacious and had all that you needed or required for a hotel of this standard. It is right in the centre of a restaurant district and is taste or price range is well catered for. Overall the service was very good.

Room Tip: On top of a shopping centre with a large variety of restaurants surrounding. Close to the beach.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, March 30, 2013
Bonjour mooksian,

Thank you for your nice reveiw of your recent stay at Sofitel Gold Coast. You are right, in that the location of the hotel lends itself well to enjoying the wide variety of restaurants that do cater for every taste and budget. I am glad you enjoyed the monorail to Jupiters as well. It is perfect if you enjoy seeing a show at the casino as it is nearly door to door service.

Thank you again, and we hope to see you back at the hotel soon!

Warm regards,
Amery Burleigh
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Sydney, Australia
1 review
5 of 5 stars Reviewed March 22, 2013

From the moment we checked in we were greeted with a smile and great service.
The room was very comfortable and the view awesome.
Very ideally located to beach, shops and bars.
The staff were very friendly and helpful.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, March 30, 2013
Bonjour LeonidaDragon,

Thank you for your nice review of your stay at Sofitel Gold Coast recently. We are glad you enjoyed our normal friendly and effecient service. I will share your comments with the team as I know how much they enjoy hearing the positive feedback.

We look forward to seeing you back again soon!

Warm regards,
Amery Burleigh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Gold Coast Broadbeach

Address: 81 Surf Parade, Broadbeach, Queensland 4218, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Broadbeach
#4 On the Beach Hotel in Broadbeach
#6 Family Hotel in Broadbeach
#6 Luxury Hotel in Broadbeach
#6 Romantic Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Gold Coast Broadbeach 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sofitel Gold Coast is in Broadbeach, the most cosmopolitan location on the Gold Coast. Only fifty meters away from the beach, the hotel is no more than a short stroll to the Gold Coast Convention Centre. As an added attraction, Sofitel is linked to Jupiter's Casino by monorail and has a light rail station located adjacent to the hotel. There are 296 spacious guest rooms, each with its own balcony and a panoramic view, two pools, tennis courts and a spa. ... more   less 
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Also Known As:
Sofitel Gold Coast Broadbeach Hotel Broadbeach
Accor Gold Coast Broadbeach
Sofitel Broadbeach
Broadbeach Sofitel

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