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“Outstanding” 5 of 5 stars
Review of Peppers Broadbeach

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Peppers Broadbeach
5.0 of 5 Hotel   |   Corner Surf Parade & Elizabeth Avenue, Broadbeach, Queensland 4218, Australia   |  
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Ranked #2 of 22 Hotels in Broadbeach
Sydney, Australia
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Outstanding”
5 of 5 stars Reviewed January 22, 2014

We stayed at Peppers Palm Cove last year & were impressed in every way & having read the excellent reviews for Peppers Broadbeach we decided to stay there for this holiday. We stayed for 6 nights.
From the moment we arrived we were impressed. Our 2 bedroom apartment was on the 8th floor in Tower 1. It was impeccably clean & modern with lovely views of Broadbeach and also the ocean from one of our 3 balconies. There are 2 swimming pools however we preferred the lap pool because there were less people and it was incredibly private. Sometimes we were the only people there. A huge bonus considering it was school holidays. The only down side was the inability to purchase refreshments at the pool. The beach is close and in very easy walking distance. Woolworths is located across the road if you choose to self cater.
Peppers is in the heart of Broadbeach surrounded by cafés, restaurants, bars & shops. The BBQ area is wonderful, clean, beautifully landscaped and inviting.
It was interesting to note that we saw very few staff but this didn't stop the hotel running like clockwork.
We would not hesitate to highly recommend this hotel, in fact, we are convinced from now on that Peppers will always be our first choice for accommodation regardless of our destination.

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juliette_meek, General Manager at Peppers Broadbeach, responded to this review, February 7, 2014
Dear Nick69S,

First & foremost, please accept my sincerest thanks for providing your valued feedback regarding your recent stay with us. From your very positive comments, I am delighted to hear you & your family enjoyed your stay & we were able to make your important & well deserved holiday special, this really means a lot to our team, particularly as your decision to stay with us was based on your experience at our sister property, Peppers Palm Cove & the very good reviews other travelers have given us. Speaking of which, we are delighted to advise we were recently voted as Australia's No. 1 Family Hotel for the 2014 Trip Advisor 'People's Choice Awards' which is great recognition & a fantastic accolade to which we are all very proud.

We are very happy to hear you both found our complex & your apartment perfectly located within the heart of Broadbeach & in outstanding condition as along with our very warm & friendly team, cleanliness & presentation is something we take great pride in.

Once again Nick69S, thank you very much for sharing your feedback with us and other travelers, we look forward to welcoming you & your family back to Peppers Broadbeach in the future & meeting you personally. Until then we again wish you & your family all the very best for the year ahead.

Kind regards,

Craig Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,250 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (492)
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English first
Shellharbour
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 22, 2014

Stayed at Peppers Broadbeach for 8 nights mid January 2014. Stayed elsewhere one year earlier and that accommodation was great, but this experience topped that! The accommodation and facilities were outstanding - clean and modern rooms, excellent pool/leisure facilities and brilliant location with food options below as well as short walk to Broadbeach mall, beach transport (ie everything). Enjoyed a one bedroom ocean view room on level 10 - didn't need to be any higher as the views from there were great and we made the most of it with the generous balcony. Had a sofa bed for our child separate to the living area and our bedroom so the sleeping arrangements were great. Could not fault Peppers and staff and would absolutely return for another holiday, in fact I couldn't imagine going anywhere else now.

Room Tip: Don't need to stay on highest levels to enjoy views. For one child families, the one-bedroom su...
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juliette_meek, General Manager at Peppers Broadbeach, responded to this review, February 7, 2014
Dear AliceShellharbour,

First & foremost, please accept my sincerest thanks for providing your valued feedback regarding your recent stay with us. From your very positive comments, I am delighted to hear our services & facilities brought you & your family a lot of enjoyment.

Equally pleasing was the fact you found both our complex & your apartment perfectly located within the heart of Broadbeach & in outstanding condition as along with our very warm, friendly & accommodating team, cleanliness, presentation & attention to detail is something we take great pride in.

Once again AliceShellharbour, thank you very much for sharing your feedback with us and other travelers, we look forward to welcoming you & your family back to Peppers Broadbeach in the future & meeting you personally. Until then we again wish you & your family all the very best for the year ahead.

Kind regards,

Craig Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 21, 2014 via mobile

This is my third review of peppers broadbeach and it just keeps getting better and better.

There is absolutely nothing to fault. If you are deciding to holiday in Queensland you cannot look past peppers. Your crazy if you do.
The rooms are AMAZING... Modern and clean and very generous in size.
The facilities are the best you will find... Awesome pool area, BBQ and garden area great to relax in.
And the staff and service... This has got to be the highlight...

Has the best location with the beach minutes away and funky cosmopolitan dining directly undernestht the hotel which is also family friendly and a woolworths just opposite for those nights in.

Absolutely everyone there are so accommodating and friendly and willing to help with ANYTHING... When you are holidaying these are all the things you want.

We were generously upgraded to a three bedroom sky home which was WOW but have stayed also in the one bedroom and all have been brilliant. Don't look past this place. It's the best in the area.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juliette_meek, General Manager at Peppers Broadbeach, responded to this review, February 7, 2014
Dear C_355,

Fantastic to hear we have yet another very happy return guest. This really means so much to all of us here at Peppers Broadbeach & we most certainly look forward to the opportunity to welcome you & your family back for your 4th stay.

We of course are equally pleased to know you found both our complex & your apartment perfectly located within the heart of Broadbeach & in outstanding condition as along with our very warm, friendly & accommodating team; cleanliness, presentation & attention to detail is something we take great pride in, & being one of our regular guests you will be happy to know thanks to your great feedback which you have provided relating to your experiences with us, we are delighted to advise that many other Trip Advisor travelers share your very positive thoughts about our hotel being an outstanding family hotel, as we were recently voted as Australia's No. 1 Family Hotel for the 2014 Trip Advisor 'People's Choice Awards' which is recognition & a fantastic accolade to which we are all very proud.

Once again C_355, thank you very much for sharing your feedback with us and other travelers, we look forward to welcoming you & your family back to Peppers Broadbeach in the future & meeting you personally. Until then we again wish you & your family all the very best for the year ahead.

Kind regards,

Craig Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 20, 2014

We stay 6 days Peppers Broadbeach on a two bedroom premium ocean suite and everythings just went perfect.The staff was pleasant and act with full of consideration.The suite is fabulous wide and well decorated.
The master bedroom have exceptional interior design with bathroom and shower looking at the ocean through the bedroom and private terrace.
The second bedroom with two small beds have no tv but, a very nice bathroom and a private balcony.The view like nowhere fit perfectly with the Broadbeach city commercial nature.
We enjoyed this quiet great location with full of restaurants and boutiques and went to party at Surfer Paradise Beachlife festival.

Room Tip: Take a room in tower 1 ocean city view
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juliette_meek, General Manager at Peppers Broadbeach, responded to this review, February 7, 2014
Dear Giophs,

First & foremost, please accept my sincerest thanks for providing your valued feedback regarding your recent stay with us. From your very positive comments, I am delighted to hear you & your family enjoyed your stay & we were able to make your important & well deserved holiday special, this really means a lot to our team.

Equally pleasing was the fact you found both our complex & your apartment perfectly located within the heart of Broadbeach & in outstanding condition as along with our very warm, friendly & accommodating team, cleanliness, presentation & attention to detail is something we take great pride in.

Once again Giophs, thank you very much for sharing your feedback with us and other travelers, we look forward to welcoming you & your family back to Peppers Broadbeach in the future & meeting you personally. Until then we again wish you & your family all the very best for the year ahead.

Kind regards,

Craig Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 20, 2014

Just returned from a family holiday staying at Peppers Broadbeach. Fantastic location, modern & impeccable accommodation with stunning views, friendly and helpful staff, great pool and gym, close to a variety of restaurants - we would stay there again in a heartbeat.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juliette_meek, General Manager at Peppers Broadbeach, responded to this review, February 7, 2014
Dear ladySydney,

Thank you for providing your valued feedback regarding your recent stay with us. From your very positive comments, I am delighted to hear you & your family enjoyed your stay & we were able to make your important & well deserved family holiday special, this really means a lot to our team.

We were equally pleased you all found our fantastic team very warm, friendly & accommodating, as we go to great lengths to ensure we employ people with passion towards taking care of our guests, by personalizing their stay & going the extra mile to look after your needs to ensure you have a great memorable stay with us. It was also good to hear you found both our complex & your apartment perfectly located within the heart of Broadbeach & in outstanding condition as along with our friendly team, cleanliness, presentation & attention to detail is something we take great pride in.

Once again ladySydney, thank you very much for sharing your feedback with us and other travelers, we look forward to welcoming you & your family back to Peppers Broadbeach in the future & meeting you personally. Until then we again wish you & your family all the very best for the year ahead.

Kind regards,

Craig Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 20, 2014

I have been to the Gold Coast numerous times. Peppers broadbeach is the best. The rooms, resort staff are brilliant. I always travel to the Gold Coast for business and pleasure, and stayed in many hotels. By far this hotel is the one. Only down side tower one has a great pool area compared to tower 2. However the barbecue areas/zen garden are pretty much the same. Again great way to spend a evening barbe with family and friends. Will be back for sure.

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juliette_meek, General Manager at Peppers Broadbeach, responded to this review, February 7, 2014
Dear Danny w,

Thank you for your very kind & valued feedback regarding your recent stay with us. From your positive comments regarding our fantastic warm, friendly & very accommodating team coupled with about our resorts great services & facilities, I am delighted to hear you & your family enjoyed your stay & we were able to make your important & well deserved family holiday special.

Once again Danny w, thank you very much for sharing your feedback with us and other travelers & good to hear we will get to welcome you back to stay with us again next time you & your family are on the sunny Gold Coast. Until then we again wish you all the very best for the year ahead.

Kind regards,

Craig Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed January 20, 2014

Upon arriving we were greeted with smiles from the car park to reception. The staff were friendly and most helpful. The room was exceptionally clean, quiet and the views were definitely premium ocean views.

Room Tip: Definitely ocean view rooms.
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juliette_meek, General Manager at Peppers Broadbeach, responded to this review, February 7, 2014
Dear 610Despina123,

Thank you for your very kind & valued feedback regarding your recent stay with us. From your positive comments regarding our fantastic warm, friendly & very accommodating team coupled with about our resorts great services & facilities, I am delighted to hear you & your family enjoyed your stay & we were able to make your important & well deserved family holiday special.

Equally pleasing was the fact you found both our complex & your apartment in outstanding condition, as along with our very warm, friendly & accommodating team, cleanliness, presentation & attention to detail is something we take great pride in.

Once again 610Despina123, thank you very much for sharing your feedback with us and other travelers. Also, further to our discussion, a friendly reminder to contact me personally next time you return to stay with us so I can personally oversee your reservation & ensure you do not fall trap to the promises made by holiday letting agents & their lack of services operating within our complex who frustratingly ride off our good name & of which I would highlight other travelers have shed negative light on within our Trip Advisor comments, advising they are prepared to pay the additional with us to receive the extra service touches & experiences. Until then we again wish you all the very best for the year ahead.

Kind regards,

Craig Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peppers Broadbeach

Address: Corner Surf Parade & Elizabeth Avenue, Broadbeach, Queensland 4218, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Broadbeach
#1 Spa Hotel in Broadbeach
#2 Luxury Hotel in Broadbeach
#2 Romantic Hotel in Broadbeach
#2 Business Hotel in Broadbeach
#2 On the Beach Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Peppers Broadbeach 5*
Number of rooms: 177
Official Description (provided by the hotel):
Peppers Broadbeach includes two towers that soar high above Broadbeach only 25 minutes drive from the Gold Coast Airport. Guests will enjoy the perfect mix of the Gold Coast's city and coastal lifestyle while enjoying the luxurious surrounds of the one and two bedroom suites. All suites boast exceptional interior design with European appliances and imported stone featured throughout. Signature features include a pillow menu and gourmet mini bar with local and organic products. The on-site facilities are endless including Zen gardens, tai chi lawns, private cinemas, guest lounges, teppanyaki barbecues, steam rooms, saunas and lap, plunge and resort pools. On the doorstep you will also find over 100 alfresco restaurants offering cuisines from all over the world and within a short walk are attractions such as Jupiters Casino, the Gold Coast Convention Centre and Pacific Fair. *Please Note: Complimentary internet access provided for one device per room per night. Important information: Please note resort check in is conducted at Tower 2. ... more   less 
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Also Known As:
Peppers Broadbeach Hotel Broadbeach
Peppers Broadbeach Gold Coast

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