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“Outstanding people and places!!” 5 of 5 stars
Review of Neptune Resort

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Neptune Resort
3.5 of 5 Condominium   |   32 Surf Parade, Broadbeach, Queensland QLD 4218, Australia (Formerly BreakFree Neptune)   |  
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Free UNLIMITED Wifi
1 review
2 helpful votes 2 helpful votes
“Outstanding people and places!!”
5 of 5 stars Reviewed April 27, 2014 via mobile

Wendy and Alan made my stay one of the most memorable times of our lives. Outstanding place so clean and tidy really was amazing. Wendy and Ålan were brilliant really looked after us and I would recommend everyone to stay with neptune resort. Perfect location perfect service
Loved it!!

Lucy

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Manager at Neptune Resort, responded to this review, April 28, 2014
Hi LucyL1991,
Wow, how much do I pay you for this review! Seriously, we hope the rest of your Australian tour is a heap of fun as well. Make sure whilst you are so close you also head over to NZ, such a beautiful country. We look forward to seeing you again one day in the UK when you can tell us all the things to go and do.
Thanks again Lucy and best of luck in the future.
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92 reviews from our community

Traveler rating
    64
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2014

Fabulous accommodation and wonderful service! We stayed in the penthouse for an event being held at Jupiters. The accommodation was first class, the penthouse extremely well appointed and the staff super helpful and friendly. Great open feel, plenty of balcony space, and with 2bathrooms and 3 toilets it really accommodated the rush to be ready in the mornings. Well appointed kitchen and rounded out by plenty of couches and space to relax. .

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Manager at Neptune Resort, responded to this review, April 24, 2014
Thank you for the review Dancermum, we are delighted you had such an enjoyable weekend. Our penthouse is extremely popular and the entertaining space is fantastic isn't it. I am sure the bathrooms were well utilised having witnessed myself the amazing outfits all the dancers were wearing at the competition, was spectacular to watch! We look forward to welcoming you back next Easter.
Kind regards,
Wendy
Onsite Manager
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Undera
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 17, 2014 via mobile

Thank you for making our stay an unforgettable experience we will remember & talk about for a long time to come . Would recommend Neptune Resort @Broadbeach to anyone who is looking for a friendly , rewarding holiday experience , clean rooms , spacious rooms for two - four, & familys . Made to feel welcome ... Loved our holiday .
Will be staying again in the near future .
Regards Thorald & Leanne .

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Front Office Manager at Neptune Resort, responded to this review, March 21, 2014
Thank you so much for your review. The new management and staff have been working hard to lift the standard of service and condition of rooms over the last 8 months, so your positive comments means that our hard work is paying off. We still have a few more ideas up our sleeve,so we would love you to come back to experience the hospitality we can offer.

Kind Regards
Lesley
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Loganholme, Australia
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 16, 2014

Just returned from a excellent stay at the Neptune Resort from the 11th to the 16th of March in a 1 bedroom apartment, On arrival the Apartment was spotless and was surprising for the amount of space inside the apartment. Inside is about as much as can be expected with a Budget hotel with the apartments privately owned not the newest or greatest items but everything worked 100% with the only exclusion being the Bedroom.

The bed was amazing the mattress was so soft and supportive I had some of the best nights rest I have had in a long time, The Pillows only just added to that fact they were of a great quality.

The Staff were great and the Management were lovely and extremely nice and helpful with anything we had to ask about (Even let us know where to get the Mattresses and Pillows)

The Apartments are self contained but the location meant we didn't have to cook if we didn't want to with a choice of great dining for dinner only ever 5mins walk from the lobby (The Saffron is great or the Beach Hotel) but there is one thing I cannot recommend strongly enough is to eat at the Cafe for Breakfast you will not be disappointed the Staff there under Phillip delivered a fantastic meal each time.

The Pool area was always clean as a whistle every night when we went down there and the Spa was great to soak in after a day running about.

I am certainly looking forward to staying again to the point we have already started saving for our next trip.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Manager at Neptune Resort, responded to this review, March 16, 2014
Hi Neil,
We are so excited to receive reviews such as yours. Since taking over management of Neptune Resort last July we have been asking owners to upgrade the apartments focusing initially on beds, carpet and paint. The owner of this apartment will be pleased to get this feedback as return guests are a priority to us. Make sure you book with us direct for that next trip and we will be sure to look after you. Thanks again,
Wendy
Onsite Manager
Neptune Resort
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Brisbane, Australia
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 16, 2014

Comfortable beds, clean apartments that's centrally-located to Pacific Fair Shopping Centre, the beach and Jupiter's Casino, The Neptune Resort is the only choice for me when it comes to a Broadbeach getaway.
Just returned home from a birthday retreat. We stayed in a one bedroom apartment that was spacious and modern. The kitchen had everything we needed (not that we did much cooking) and the bed was one of the most comfortable beds we had ever slept in. The rooms are nothing short of perfection when you're looking for an ideal getaway that doesn't break the bank.
The cafe downstairs is another reason I always return. The food, and service, are second to none and is a fantastic price.
I want to give a huge shout out to all the staff at the Neptune for making my birthday retreat week one to remember. See you all again next year.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Manager at Neptune Resort, responded to this review, March 16, 2014
Dear Ahlephia,
Thanks for such a great review. We are very happy you had such a great stay for your birthday. The cafe is independently owned so we shall pass on your comments. No doubt you have already starting planning your adventures for next year and we look forward to welcoming you back to Neptune Resort.
Kind regards,
Wendy
Onsite Manager
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Brisbane
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 7, 2014

We recently spent just 2 nights in a 1 bed apartment. Our apartment was spotlessly clean, a very good size and very well designed to maximise space. The reception and common areas in the resort were very attractive and well kept. The hallways leading to rooms were very clean, quiet with what looked like new carpeting. We understand from the managers that they have a new maintenance staff and cleaners, they clearly do a good job. The only issue that could be a problem to some is traffic noise. It didn't bother us but some might not like it. Perhaps ask for a room on the other side of the resort if you feel it could bother you. All in all, we have no complaints whatsoever. In fact, we were pleasantly surprised by the high standard we experienced.

Room Tip: Ask for a room at the quieter end of the resort if you have an issue with the little traffic noise.
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Manager at Neptune Resort, responded to this review, March 7, 2014
Thanks Biljul, it is so nice to receive these comments, we will most certainly pass it onto our housekeeping staff who work extremely hard for us. They will be delighted to receive it also. With regards to traffic noise, we are located right in the hub of Broadbeach. Easy walking distance to everything Broadbeach has to offer......Pacific Fair, Casino, Convention Centre, our beautiful beach and all the restaurants and cafes so yes we do have to expect a little traffic around us. As you rightly pointed out this is generally not a problem unless you are extremely sensitive. We look forward to welcoming you back and hope you can stay longer than just 2 days next time.
Kind regards,
Wendy
Onsite Manager
Neptune Resort
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Adelaide, Australia
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 25, 2014

We loved our stay at Neptune resort, we had a one bedroom apartment, it was modern, spacious and clean. The kitchen had everything we needed! The location was fantastic very central in broadbeach, about 10 min walk from cafés, casino, shopping centre and draculas. The staff are very friendly and happy to help! I would recommend this hotel, and we will defiantly stay here again!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Manager at Neptune Resort, responded to this review, February 26, 2014
Hi Danielle,
The team at Neptune Resort are always thrilled to bits to hear this sort of positive feedback. it is great to know we have given you good service and helped make your stay just that bit more enjoyable. Thank you so much for taking the time to write it and we hope you come back to visit us again one day.
Kind regards,
Wendy
Onsite Manager
Neptune Resort
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Additional Information about Neptune Resort

Address: 32 Surf Parade, Broadbeach, Queensland QLD 4218, Australia (Formerly BreakFree Neptune)
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #3 of 34 Specialty Lodging in Broadbeach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Neptune Resort 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Comfortable and well located, Neptune Resort is in the heart of Broadbeach. Though there is boundless fun to be had in the resort, you are sure to venture out to some of the local Gold Coast attractions - all within a short walk from Neptune Resort. Jupiters Casino, Gold Coast Convention Centre, Dracula’s Cabaret Restaurant, Pacific Fair Shopping Centre and some of the best bars & restaurants on the Gold Coast. Famous Kurrawa beach, patrolled by lifeguards, guaranteed simple family fun and only a stone’s throw away ... more   less 
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Also Known As:
Neptune Resort Broadbeach, Gold Coast

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