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“Great Ocean Views” 5 of 5 stars
Review of South Pacific Plaza Broadbeach

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South Pacific Plaza Broadbeach
4.0 of 5 Condominium   |   157 Old Burleigh Road | Corner Victoria Ave & Old Burleigh Road, Broadbeach, Queensland 4218, Australia   |  
Hotel amenities
Orange, Australia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Great Ocean Views”
5 of 5 stars Reviewed March 18, 2013

The room we had was a one bedroom apartment which was on the top floor with spectacular views of the ocean and towards the north of Gold Coast, The room was very clean and well looked after, the staff are excellent and will help with any query, parking was secure underground and the building is right on the end of the Broadbeach Mall and opposite the park at the beach, The pool was a pleasant surprise being heated.
Will definately return

Room Tip: Deluxe high floors are worth it
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPP157, Manager at South Pacific Plaza Broadbeach, responded to this review, March 20, 2013
Dear NSWOldie
Thankyou very much for your review and it is very pleasing to have such positive feedback.
Kind regards
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
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    16
    9
    6
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • Any
English first
Brisbane, Australia
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 19, 2013

My parents have just come back from their week long holiday staying at South Pacific Plaza, and they loved it! They could not stop raving about it and wanted me to make sure I tell the owners how much they enjoyed it!

Perfect location, right across the parklands and the beach, and end of the main strip where the restaurants and shops are, super convenient.

They also liked the quality of the room. I can't speak for other rooms, but the room they had (on level 9) was better quality than on the website's photos, what a great surprise! Refurbished, modern and good quality kitchen and bathroom and the apartment in general. The only downside was that the apartment could have benefited from a couple of bench chairs (to take advantage of the great kitchen) and a coffee table in the lounge area. Also, the washing machine was of somewhat poor quality. But all the other appliances worked well.

Good luck to other travellers, hope you enjoy it as well!

Room Tip: Always ask for a refurbished room.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPP157, Manager at South Pacific Plaza Broadbeach, responded to this review, January 22, 2013
Thank you so much for your review and your comments will be passed onto the Owners of the Unit. Kind regards Sharon
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 9, 2013

Very tried complex the pictures on the website make it look modern and upmarket not the cast we stay in room 1304 the room was clean and well equipment the view was great and great aircom the beds were very hard as we're the pillows the ensuite shower need replacing . When we arrived the staff were not friendly at all !!

  • Stayed January 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPP157, Manager at South Pacific Plaza Broadbeach, responded to this review, January 22, 2013
Thankyou for comments, this Unit is a Standard Apartment with no guarantee of renovations or upgrade, including air conditioning.
Although with saying that, some of our Standard Units have been upgraded in some form or another and with air con.
Also the difference between Standard & Superior Units would have been explained at the time of booking.
Kind regards
Managament
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Brisbane, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 8, 2013

We have been staying at SPP for about 10 years. Whilst it is pleasant enough and well located we notice that each year the quality of the unit has deteriorated. It is described as a superior unit. This year the unit was marginally clean and both bathrooms and shower recess's needed a good clean to remove the soap scrum and hair. On arrival we found the curtains in second bedroom had collapsed and the light not working. This was rectified once we informed the manager. Midway through our stay the bottom of the insink garbage disposal unit split open (rusted out) flooding the kitchen cupboards and floor,and tripping the safety switch and all power to the unit. We had to wait for the plumber to be summonsed and make some crude repairs .The insink garbage disposal unit was not replaced, so more trips to the rubbish shute.
Once we were able to use the sink again it continued to flood the kitchen. The plumber when doing his crude repairs had partially pulled out the PVC pipe connection to the copper pipe. The chipboard cupboards have already starting to swell. We had to use the provided bath towels to soak up the flooding to prevent further damage before advising the manager who kindly provided replacement towels but requested we wash the 4 towels we had used.
The basin taps in the main ensuite leaked and so had to be turned off as tight as possible so the annoying dripping could not be heard at night.Finally the fridge is average, very small and does not stay cold so for things like milk etc have to bring our camp fridge.
The owners need to spend some money on the unit considering what it costs to say there

Room Tip: Try and get units on the opposite side of the Oasis Shoppling Centre . It is very noisy at night and...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPP157, Manager at South Pacific Plaza Broadbeach, responded to this review, January 22, 2013
Dear Guests, thankyou for your review and I realise we have spoken, and as advised we were a little dissappointed by your remarks.
Thankyou for rebooking again this year over the Christmas/New Year period.
On your departure, you requested the same Unit, although after speaking to you that has now been changed. We appreciate you and your families bookings annually and look forward to your next visit.
With regards to the Insinkerator leaking and calling our Plumber urgently, he was on the premises within a couple of hours. The 'crude repairs', were an urgent repair until we spoke to the Owners as to either fixing or closing off the insinkerator. We did not realise there was still a leak until departure.
For rubbish removal, chutes are situated on each level of the complex.
With regards to the cleaning of the bathrooms and shower recesses, our Contract Cleaners have been advised of the cleanliness and this will be constantly reviewed.
The refrigerator is approx 450ltre and a good size for a family but as we all know at Christmas time we can do with extra coolers for food and drinks.
And lastly 'Room Tip - to stay on the opposite side of Oasis Shopping Centre", yes this can get slightly noisy with the activity in the Mall, and the garbage bins being transported early morning for rubbish removal.
To potential guests I would like to once again mention this guest/guests had rebooked the same Unit until speaking with them, and then deciding to go on the opposite side of the Building.
Kind regards
Management
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brisbane
Top Contributor
185 reviews 185 reviews
26 hotel reviews
Reviews in 55 cities Reviews in 55 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed December 9, 2012 via mobile

Room and location were great. Opposite the beach and plenty of food options etc.
The ordinary thing was that the shower clearly hadn't been cleaned since the last guests as there was long black hairs stuck in the drain of the shower and a plastic lid on the shower floor. It wasn't just one hair either... There was plenty.
Nothing was said to any reception staff about it as they were rarely there.

Stayed December 2012, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPP157, Manager at South Pacific Plaza Broadbeach, responded to this review, December 12, 2012
Dear Guest/Guests, re 'poorly cleaned', thankyou for your comments in which we appreciate you using this website. I am sorry you experienced your bathroom not being cleaned and apologise on behalf of our Contract Cleaners. I am very dissappointed you not advise us at the front office or telephoning us from your Unit, we could have got this rectified ASAP, either by getting it cleaned or room moving.
Reception hours are: 8:30am - 5:00pm Mon - Fri, 8:30am - 3:00pm Sat & 9:00 - 1:00pm Sun. After hours the Managers are 'on call' 24/7.
Referring to the reception staff rarely there, this is manned on the above hours, and when staff are taking breaks unless it is a quick toilet break, I (The Manager) man the reception.
And lastly, it is ashame we did not meet in person as we could have compensated in some form or another. Kind regards, Sharon (Manager)
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A TripAdvisor Member
4 of 5 stars Reviewed November 22, 2012

The perfect place to stay if you like dining out to restaurants, the places to eat here are great, the service at these places is also good.
The view from this unit was good and the unit was clean also



  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Quickbeds

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Augusta, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 22, 2012

Such a lovely place in a great location and check in / out was easy and fuss free. Our apartment was beautiful and spacious and had all round views - we were very impressed!!!! Everything we needed including full kitchen and laundry. Close to the beach, close to lovely dining out options and shopping too. Will be staying here again for sure.

Room Tip: We had an apartment on the 11th floor with a view of broadbeach mall and the beach - we were told we...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about South Pacific Plaza Broadbeach

Address: 157 Old Burleigh Road | Corner Victoria Ave & Old Burleigh Road, Broadbeach, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Kitchenette Spa
Hotel Style:
Ranked #10 of 34 Specialty Lodging in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — South Pacific Plaza Broadbeach 4*
Number of rooms: 53
Official Description (provided by the hotel):
South Pacific Plaza consists of 1 & 2 bedroom fully self contained holiday apartments that include everything you require for a peaceful and relaxing holiday. Facilities include, outdoor heated swimming pool and spa. Full sized tennis court, relax in the sauna and enjoy a bbq with family and friends. Secure undercover car parking. The beach is directly opposite to South Pacific Plaza, along with Kurrawa Surf Club. Broadbeach offers a choice of numerous restaurants, close to Jupiters Casino, Gold Coast Convention Centre and shopping. Only minutes from Surfers Paradise & Burleigh. 25kms to Gold Coast Airport, 20m from Oasis Shopping Centre. Day trips to some of Australia's best theme parks, SeaWorld, Dreamworld, Wet and Wild and Warners Bros Movie World. ... more   less 
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Also Known As:
South Pacific Plaza Broadbeach Gold Coast

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