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“Nice and modern” 4 of 5 stars
Review of Meriton Serviced Apartments - Broadbeach

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Meriton Serviced Apartments - Broadbeach
2669 Gold Coast Highway, Broadbeach, Queensland, Australia   |  
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Hotel amenities
Ranked #1 of 22 Hotels in Broadbeach
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Nice and modern”
4 of 5 stars Reviewed February 3, 2014 via mobile

Stayed in a 2 bedroom apartment with the hinterland view. Going off website photos I thought the master bedroom and lounge room were different. Looks like the photos for hinterland view are actually the beach view. Anyway it was tidy,good size and adequate. Pool was small for the size of hotel but nice to swim in. It was a 3 night stay but only had the room serviced once. Air conditioning stopped working and had to request someone to fix it twice. Very busy at check out time. I would stay again but maybe in a beach view apartment.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSABroadbeach, Manager at Meriton Serviced Apartments - Broadbeach, responded to this review, February 15, 2014
Dear Aims26,

I appreciated that you have taken time to review your stay at Meriton Broadbeach. Your comments are a great way to gauge if we are meeting guests’ expectations.

I agree that our two bedroom apartments are spacious and we have tried to provide all the mod cons that a family or two couples would need for a comfortable stay. The layout inside these apartments vary slightly from room to room to take full advantage of the space available. All rooms however whether it is ocean view or hinterland view apartments offer the same furnishings, appliances and facilities.

I apologise for the issues surrounding the air-conditioning, I am glad to hear that our maintenance staff were able to get this fixed for you.

Thanks again for letting us know about your stay, and we can’t wait to see you back here again in the future.

Kind Regards,

Amanda W
Senior Manager on Duty
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2,703 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 1, 2014 via mobile

Loved the apartment it was very spacious and clean and tidy, although decor needed upgrade. Walls were quite shabby and had stains and dirty marks on them. Otherwise though well maintained. Lounge air con very noisey. But had one in bedroom as well so no problem. Cleaned daily so that was nice. Pools very clean and indoor and outdoor pools were wonderful. Close to malls and jupiters. Very central to everything. Reception staff very friendly and helpful. Highly recommend. Would return.

Stayed January 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSABroadbeach, Manager at Meriton Serviced Apartments - Broadbeach, responded to this review, February 13, 2014
Dear Andrea G,

Thank you for your review regarding your stay in January at Meriton Serviced Apartments Broadbeach.

It is great to read that you enjoyed your stay and the apartment was clean and tidy. Meriton Broadbeach is definitely great value-for-money accommodation in a perfect location. I am sorry that your room was a little run down, we are looking at getting the rooms refurbished later this year which will make a huge difference.

We hope to welcome you back to Meriton Broadbeach in the near future.

Kind Regards,

Amanda W
Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed February 1, 2014 via mobile

Stayed for 2 nights in 3 bedroom apartment in Room 1405. The fridge door couldn't close properly. Towel hanger at the toilet came off the wall. Worst still, the smaller toilet had water leak extended to the corridor with carpet getting soaked. Front desk changed the room for us. It was too much of hassle for a 2-night stay after spending the whole day at Movie World.

I made the wrong choice and my wife was clearly upset.

  • Stayed February 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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MSABroadbeach, Manager at Meriton Serviced Apartments - Broadbeach, responded to this review, February 4, 2014
Dear Paul_Yeung,

I am so sorry to hear that your experience with us was hampered by several maintenance issues, especially the leak from the shower in the second bathroom which caused the hallway carpet to become wet. We have since investigated and fixed the problem so it does not happen again.

I trust the second apartment you were moved to did not have any similar issues. I do apologise for the inconvenience caused to yourself and your family.

I hope you will consider staying with us again in the future if you are visiting the Gold Coast so we can show you that Meriton Broadbeach is generally a great place to stay for a family holiday.

Kind Regards,

Matthew W,
Hotel Manager
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Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2014

It was great experience.
Service was awesome.
Room are cleaned, spacious and everything we need are there and also it has great ocean view.
Pool area indoor and outdoor are fantastic
Will be booking for next holiday. Thanks

Stayed December 2013, traveled as a couple

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSABroadbeach, Manager at Meriton Serviced Apartments - Broadbeach, responded to this review, February 3, 2014
Dear Shrijan P,

Thank you for the great feedback. I am delighted to hear you had a great experience with us staying in one of our ocean view apartments. I am glad our friendly staff provided you with excellent service and your room was spacious and clean.

We hope to see you again for your next holiday on the Gold Coast soon.

Kind Regards,

Matthew W
Hotel Manager
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Sydney, Australia
1 review
4 of 5 stars Reviewed January 29, 2014

Good location and services provided. Well presented and maintained apartment.
The only thing that can be criticised apart from the incident we experienced with the water overflow on the last day is parking. Would be good if parking is free for all guests that stay more than 3 nights. It is rather difficult to find parking on the streets at night and this is a great turn off for us especially. Price is very reasonable.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSABroadbeach, Manager at Meriton Serviced Apartments - Broadbeach, responded to this review, February 3, 2014
Dear John M,

Thank your for the feedback from your stay recently. I am pleased you found our apartments well maintained and presented, our location convenient and service good.

I am sorry to hear you had an issue with overflowing water on your last day. I hope it was nothing too major.

In regards to our parking pricing, we do regularly conduct surveys of our local area to ensure our pricing is competitive. We currently charge $5 per night which we believe is good value at this point in time.

Thanks again and we hope to see you back for another stay in the near future.

Kind Regards,

Matthew W
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 29, 2014

Good sized room with a decent view of the ocean. A bath big enough for two was well appreciated. Only complaints would be with the twin beds (comfortable individually) married into a double mean there's an uncomfortable ridge in the middle of the bed. That and the sauna wouldn't get sufficiently hot. Otherwise a splendid place to spend a weekend away.

Room Tip: Higher up are better views and breezes. Take an ocean view room for sure.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSABroadbeach, Manager at Meriton Serviced Apartments - Broadbeach, responded to this review, February 12, 2014
Dear CM1414,

It is greatly appreciated that you’ve taken time to review your January stay at Meriton Broadbeach. Your comments are a great way to gauge if we are meeting guests’ expectations.

The positive feedback you provided is very much appreciated as we believe we provide a quality product, but your constructive criticism is also very valuable. We certainly go to great lengths to make sure that every guest has restful night sleep. We have mattress toppers available for our beds should this issue arise and are always more than happy to assist with any problems during your stay.

Thanks again for letting us know about your stay, and we can’t wait to see you back here again in the future.

Kind Regards,

Amanda W
Senior Manager on Duty
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Burleigh Waters, Australia
1 review
3 of 5 stars Reviewed January 29, 2014

I always stay at a meriton where ever we are in australia, but i will say that this time i was very disappointed with the room in which i was allocated for this visit. i requested a 2bd for 2 families in which we were given a tiny pokey room that you couldn't swing a cat in. i asked to be moved in which they agreed to, the room we moved to the zircon wasn't working in any of the rooms even though the maintenance man came it couldn't be fixed. the resolution was to move us back to the smaller room... did they not listen as to why we needed to move? there was no room in the original room why would i move back? anyway we were given pedastool fans to cool us down for the night. overall i wasn't impressed at all with my visit this time...

Room Tip: if staying at these apartments make sure you request an end or corner room if its more than a studio...
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  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSABroadbeach, Manager at Meriton Serviced Apartments - Broadbeach, responded to this review, February 28, 2014
Dear Chloe A,

Thank you for your feedback after your stay with us for your birthday in January. I am sorry you were not happy with the first apartment you were allocated. Our standard 2 bedroom apartments are all designed for the same number of people staying which is 4, but we do have several different floor plans throughout the building. The average size of our 2 bedroom apartment is 99 square metres which is quite spacious.

It was quite unfortunate the the bigger room you were moved too had an issue with the air conditioner and I apologise for the inconvenience this would have caused you.

I can assure you that we did listen to the reasons that you requested a larger room and I can see that our duty manager had actually arranged for you to move to one of our higher floor ocean view 2 bedroom apartments which had the larger floor layout. However he was advised that you did not want to move for a second time and preferred to stay where you were with the pedestal fans for the night. I am sorry if there was any confusion with where he was offering to move you to.

If you are coming back to stay with us again in the future, please contact us directly and we will ensure you are allocated a room according to your preference.

Kind Regards,

Matthew W
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Meriton Serviced Apartments - Broadbeach

Address: 2669 Gold Coast Highway, Broadbeach, Queensland, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Broadbeach
#1 On the Beach Hotel in Broadbeach
#1 Business Hotel in Broadbeach
#2 Family Hotel in Broadbeach
Price Range (Based on Average Rates): $
Number of rooms: 405
Official Description (provided by the hotel):
With 405 luxury apartments comprising of studio, one, two and three bedroom configurations. Located just meters from the surf beaches, Jupiters Casino, Pacific Fair Shopping Centre, Oasis Shopping Centre and the vibrant cafes and restaurants of Broadbeach. This resort-style property features great facilities including indoor heated pool, spa, sauna and gym - plus an outdoor resort deck with swimming pool and barbecue area. The plaza within the building also has a convenience and gift store, cafe and two restaurants. The oversized fully equipped apartments designed for family living will allow for the most comfortable stay in apartment accommodation on the Gold Coast. Each apartment has a kitchen (studios with kitchenettes), and a separate laundry, which includes clothes washer, dryer, iron and ironing board. The apartments are also fully air-conditioned with opening windows to also allow for cool sea breezes. Setting the standard in Gold Coast apartment accommodation - bigger and better than a hotel room and serviced daily; you'll never want to stay anywhere else. ... more   less 
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Also Known As:
Meriton Serviced Apartments - Broadbeach Hotel Broadbeach
Meriton Serviced Apartments - Broadbeach Gold Coast

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