We stayed in a penthouse apartment (privately owned & rented out) on the 30th floor -3002. The views out to the ocean were fabulous, it's the first thing we noticed for sure.
Then we noticed the stained carpet....bad paint job and cheap soft furnishings - what a let down. The beds all looked good but the mattresses are in dire need of replacement with new ones. The sofa bed in the media room was a complete joke. The mattress on this sofa bed was so thin that the springs were clearly visible. We had to put the mattress on the floor and then added extra padding to it to try and make it comfortable to sleep on. Ridiculous to say the least, especially when we paid over $4000.00 for the week.
The dishwasher was very hard to open as the handle was broken, it has to be pulled open from the side.
The showers are stupidly designed and flooded all the time - very annoying and the wet tiles were slippery and dangerous. Had to waste a lot of time mopping the floor and drying the useless bath mat. Hint..,,leave the mop in the bathroom.
The washing machine had no instructions but once we figured it out, it did work well. The dryer works well.
The key to the actual apartment would not come out of the lock in the front door, we called the property manager who couldn't help. Eventually my son pushed the barrel of the lock inwards and the key came out. Why didn't the property manager know this?
There was no welcoming Compendium with any information on the Gold Coast in it or local restaurants etc....this is the first time in 6 visits that this has happened. There is no phone either. The Foxtel channels are extremely limited.....hardly any of the movie channels worked.
The reception desk was no help to us either as we were renting privately and not through the hotel section of the Sierra Grand.
Be warned....even though you are on the top floor the noise on a Friday & Saturday night is dreadful, people yelling & screaming, police sirens went on & off all night and the traffic noise never, ever stops.
Nice enough but wouldn't spend my money on this place again.
Face the ocean, the noise from the highway never stops!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thankyou for your response , as you have you stated you booked privately not through Mantra.
We do have sub penthouses available if you are looking to stay at Mantra again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.