We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Spectacular location - Disappointing Service and Cleanliness” 3 of 5 stars
Review of Aoraki Court Motel at Aoraki/Mt Cook Village

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Aoraki Court Motel at Aoraki/Mt Cook Village to your Saves list
Aoraki Court Motel at Aoraki/Mt Cook Village
4.5 of 5 Motel   |   26 Bowen Drive, Mt. Cook Village 7946, New Zealand   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
BOOK DIRECT - BEST PRICE
Certificate of Excellence 2014
Adelaide
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Spectacular location - Disappointing Service and Cleanliness”
3 of 5 stars Reviewed October 24, 2013

In reading many reviews of this accommodation, we were looking forward to staying here but unfortunately, our experience was not great. The location of the Village/Cabins is AMAZING and the mountain is stunning... The rooms are nicely styled and the views from the windows are spectacular AND the beds are comfy, but there are some important things which are not up to standard... We are not normally picky but... ours was not a 5 star experience. There is a toothbrush/toothpaste holder in the bathroom - ours had left over spit/toothpaste and hairs in it. My husband found numerous hairs in other locations around the room also. We did not get what we paid for and requested on line - which was a spa room. - Being told there was a leak in that room and no others were available was very disappointing! We would have appreciated being notified of this prior to us unloading all our gear and walking into a cabin. Some of the cups and cooking utensils were not overly clean either. The rest of the room WAS clean. We were put into a cabin which had a car park (incl a car) and other cabins taking up half of the view from the window. There are good things about the Aoraki Ct Motel, but it was not what we expected.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Aoraki Court Motel at Aoraki/Mt Cook Village, responded to this review, November 7, 2013
Hello Happyoz Travellers. It is with great disappointment that we read your review on your stay with us at Aoraki Court Motel, especially given we were totally unaware of any concerns you had.

As explained to you on your arrival we had to shift yourselves and the quests from the other four units in that block due to a major fault with one of our boilers which provide hot water for the units. This happened on the day of your arrival. Subsequently we could not provide customers their original requests and in your case all of our other spa studio units were full. We apologised for this on your arrival but did not think it was such a problem as all our units are the same in quality, views and price. We cannot understand your comments regarding having a "blocked view". All of our units have beautiful views of the surrounding mountains, especially the uninterrupted views of Mt Sefton directly in front of each unit. This is noted by nearly all other Trip Advisor reviews of our property.

The final concern to us was your comment on the cleanliness of your unit. We have systems in place that ensure all of our motel units are thoroughly cleaned and then checked after each clean. It is our intention to provide complete customer satisfaction.

If you made us aware of any of your concerns whilst you were here we would have rectified the situation immediately or offered something as a form of compensation. It is always frustrating for us as operators to only hear about these things once quests have left. We hope you enjoyed the rest of your travels within New Zealand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

618 reviews from our community

Traveler rating
    499
    102
    15
    1
    1
See reviews for
128
387
13
4
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Japanese first
  • Russian first
  • Any
English first
Singapore
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 22, 2013

Most of the furniture in the hotel is very well maintained. Full kitchen facilities as well. Wifi was a slight annoyance due to Zenbu the provider. Views were nice and very accessible to the Hillary Center and the local cafe. Owner was friendly but kept reminding us that the check out was to be at 10am. Probably the most bang for the buck Motel in Mt Cook Village.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Aoraki Court Motel at Aoraki/Mt Cook Village, responded to this review, October 24, 2013
hi BeachBumFromSG.
Thank you place a review about Aoraki Court Motel. We are pleased you enjoyed your room and the facilities we offer. Our internet is fine when all the instructions are followed but sometimes with our weather and thunderstorms it may be slow. Sorry if you felt my remainder of a 10am checkout was excessive, but due to the weather conditions we have here, it does make our job difficult to have our rooms ready by 2pm for people to check in. An example when the weather is bad we do have people arriving as early as 11.15am wanting to check in, we can tell you many stories, but I won't go there.
Hope you enjoy the rest of your New Zealand holiday and hope to see you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2013

We booked a Heli-hike from Mt. Cook and Aoraki Court was highly recommended from our B&B in Dunedin. The rooms are less than a year old and as such look new. Great views of Mt. Cook from our room and top rate service from the staff. Ample parking and a good wifi connection.

Two suggestions for the motel: it would be nice to have more than 9 channels of TV, and we thought $9.00 ($4 to wash, $5 to dry) to do self service laundry was a bit too much. In Wellington for example, the motel self service laundry was $3 to wash and $4 to dry.

Overall, A great stay! Thanks!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Aoraki Court Motel at Aoraki/Mt Cook Village, responded to this review, October 24, 2013
Hello englishman252525. Thank you for taking your time to place a review. We are pleased you enjoyed your room and the general Mount Cook experience. Thank you for your two suggestions, we will review the number of TV channels, but we feel the laundry is a fair price for our location. Being in a National park we do pay higher prices for services like rubbish removal, water and electricity than in cities. Thank you once again and hope the rest of your holiday around New Zealand goes well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 9, 2013

My partner and I recently stayed at this motel. The views of the mountains and lakes as we were driving to the village was amazing. Heather and Paul are very friendly and offered us great tips for the area. The room was immaculate and they provided one of the best rooms for us with a stunning view of Mt Cook. The room was exactly as in the pictures which is a relief when booking online. As with some of the other hotels we stayed at on our trip, they weren't as pictured. The room was very clean with everything you could need to make food if you wish. The spa bath was big and relaxing. The bed was very comfortable too providing us with the best sleep of all the hotels. What is probably nicer is that it is privately owned and no tour buses with large amounts of people coming and going to disturb you. Heather recommended the Old Mountaineers Café Bar and Restaurant for dinner. We went the two nights we were there. Privately owned and they make a beautiful dinner. Food is top notch. These two businesses are amazing and I really am missing Mt Cook. Will definitely visit again as you could never get tired of looking at those mountains...or the many lambs along the route to Mt Cook. Thank you Heather and Paul for a beautiful motel in a beautiful place!

Room Tip: Book early if going during peak periods. We stayed in an executive studio with glorious views.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Aoraki Court Motel at Aoraki/Mt Cook Village, responded to this review, October 17, 2013
Thank you MissEmilia for your great comments about Aoraki Court Motel. We are so pleased you enjoyed your stay with us and found everything to your liking.The views are amazing and we are lucky to offer this in all our apartments.Thank you for your remarks saying "what you see on our website is exactly what you get" This certainly sets the standards when you first walk into our rooms.Hope to see you back sometime for another enjoyable holiday in New Zealand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 9, 2013

The motel is very reasonably priced with spacious, clean, and very modern rooms. I particularly liked the modern bathroom with a spa bath and an excellent shower. The views were, of course, fantastic. The only downside was the free WiFi, which we frequently had difficulty connecting to.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Aoraki Court Motel at Aoraki/Mt Cook Village, responded to this review, October 9, 2013
Hi Stacey M, many thanks for your comments about Aoraki Court Motel. We are pleased you enjoyed your stay with us and yes the views are great. Sorry about the Wifi as the provider was up grading the server and there was a few issues, but all working now.
many thanks and hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 8, 2013

We stayed a week hoping to do most of the day walks in the area. Aoraki Court Motel is very new, very clean, and very well equipped. A great place to come back to after a long day hiking. We planned on preparing most of meals and our unit came with everything we needed to make this possible. As others have written, the rooms are tastefully decorated and quite comfy. The staff were friendly and helpful.

On all but one day the weather was stunning. This allowed us to do some extra hikes suggested by the staff at the local Department of Conservation Visitors Centre.

Room Tip: Not all of the rooms have a full view of the mountains, best ask for one with a view if that's i...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Aoraki Court Motel at Aoraki/Mt Cook Village, responded to this review, October 9, 2013
Hello digitaltrails..what a great review, thank you. The weather plays a big part in what people have planned, but as we say "get out and do it". You made the most of what Mount Cook has to offer while you were here and that is great. Hope that you will call back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 6, 2013

I stayed at this motel last week for one night and i must say that its really nice clean and well maintained unit. Views are amazing. And Studio suites has everything that you need including cutlery and utensils. Unfortunately i was unable to meet couple who is managing this motel but I met their daughter and she helped us a lot for providing all required information.

Room Tip: Ask for unit directly facing mountain and not the one which are facing other units from backyards.
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Aoraki Court Motel at Aoraki/Mt Cook Village, responded to this review, October 9, 2013
Hi cniminc, yes we are backing from having a few days away and our daughter did a great job while we were away. Sorry to miss you and we are pleased that you enjoyed your stay with us and that your room was well equipped. Hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Aoraki Court Motel at Aoraki/Mt Cook Village? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aoraki Court Motel at Aoraki/Mt Cook Village

Address: 26 Bowen Drive, Mt. Cook Village 7946, New Zealand
Phone Number:
Location: New Zealand > South Island > Canterbury Region > Mackenzie District > Mt. Cook Village
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mt. Cook Village
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Aoraki Court Motel at Aoraki/Mt Cook Village 4.5*
Number of rooms: 25
Official Description (provided by the hotel):
BOOK DIRECT - BEST PRICE. Brand New Motel Complex situated within the stunning Aoraki Mt Cook National Park with every unit having absolutely stunning view of Mt Sefton and the surrounding mountains. 24/7 Reception, daily housekeeping and private bathrooms in all units. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Priceline, Hotels.com, Agoda and Despegar.com so you can book your Aoraki Court Motel at Aoraki/Mt Cook Village reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aoraki Court Motel At Aoraki/Mt Cook Village New Zealand/Mt. Cook Village

Owners: What's your side of the story?

If you own or manage Aoraki Court Motel at Aoraki/Mt Cook Village, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.