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“Great room great views but desperately disappointing food” 3 of 5 stars
Review of The Hermitage Hotel

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The Hermitage Hotel
4.5 of 5 Hotel   |   Terrace Road | Alpine Village, Mt. Cook Village, New Zealand   |  
Hotel amenities
London, United Kingdom
Top Contributor
299 reviews 299 reviews
227 hotel reviews
Reviews in 202 cities Reviews in 202 cities
311 helpful votes 311 helpful votes
“Great room great views but desperately disappointing food”
3 of 5 stars Reviewed February 9, 2014


An expensive hotel in a very beautiful setting. We stayed in one of the motel rooms, 15 minutes from the main building, the room was fine with beautiful views of the mountain from the rear where there was a bench. A superb shower, excellent towels, heating plus a table and sofa. The kitchen equipment was fine except there was no cafetiere.
Breakfast was included and we didn't upgrade to full so it was just continental. The continent appeared to be Europe disappointingly. It was poor. The juices were weak and poor quality, there were stewed fruits out of the fifties, the bread was cheap sliced stuff and the bagels were bagel shaped but tasted like a bread roll. There were no pastries or croissants even though they were advertised. There were cheap slices of processed cheese and bottom grade ham and some salad fixings. The coffee was passable.
We aTe buffet dinner for £30 for the 2 nights of our stay. Exactly the same food both nights. It was better than breakfast but overpriced. The starters were First class and I ate 2 full plates. The mains were unimaginative; the lamb was way over cooked, the tandoori chicken had never seen a tandoor only ersatz tandoori flavouring. But it was the deserts that took the cake - they were made by a cardboard manufacturer not a pastry chef. My conclusion: stay in a motel unit but bring your own food like our sensible neighbours did

Stayed February 2014, traveled as a couple
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Top Contributor
287 reviews 287 reviews
66 hotel reviews
Reviews in 101 cities Reviews in 101 cities
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed February 4, 2014

We had read very mixed reviews (tourist trap; terrible food).

We had an excellent visit due to:
1. Sunny clear weather
2. Two fabulous rooms on the top floor; one with a balcony
3. Knowledge ahead to book dinner in the restaurant - not the buffet.

A very nice property in a great location. And I believe there is only one other lodging in the area.

Plan ahead - except you can't factor the weather - and enjoy a stop in this part on NZ. The buffet for breakfast is decent.

Please note that there are bus loads here at all times.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York City, New York
Top Contributor
264 reviews 264 reviews
45 hotel reviews
Reviews in 80 cities Reviews in 80 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed February 1, 2014

The Hermitage is a very large hotel well set up to accommodate a large number of people. In fact, it seemed more like a mini ski resort than a hotel. The outdoor deck is perfectly suited to your lunch from the canteen style cafe, where you can soak up some sun. The main dining restaurant offers buffet style dining. There is also a small shop where you can buy supplies and snacks for your day trips.

The rooms are well maintained, clean and fairly modern. We had a lovely deck overlooking the mountain - definitely the best of the rooms options (although, for some reason it seems the more expensive rooms didn't have decks, so be aware of this). Wifi, as usual, was only available through a purchase option. Other amenities included binoculars available for use in the room and heated towel racks - definitely necessary in the cold weather.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Washington, DC
Top Contributor
174 reviews 174 reviews
25 hotel reviews
Reviews in 60 cities Reviews in 60 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed January 30, 2014

This hotel is literally all about experiencing the views of Aoraki Mt. Cook, its neighboring mountains, and the Tasman Valley. It is the only hotel in town (for outside visitors) and is clean and nicely furnished. Not luxury, but very very acceptable as this is the perfect venue to experience the Mountain. Very nice walking trails surround the hotel -- this is the hub of tourism in the area.

Each room has a view of the mountains - ours (on 8th floor of the taller building) looked straight onto Mt. Cook - fantastic views day and night (until the fog rolled in). There are viewing balconies off the lobbies - but not off of the second taller building - but that did not bother or detract from the viewing experience. Nice outfitting shop in lobby (with tour desk) and very good bar (well priced drinks and, again "massive" views). Very friendly staff, and the place is impeccably clean. Rooms were quiet and nicely furnished. Breakfast buffet was mobbed but a good value. Dinner Offerings in the Hermitage Restaurant (room off the main breakfast buffet venue) was exceptional. Nice wine offerings too.

Room Tip: If you must have a balcony, opt for rooms in the main (3-4 story building in front); but the second...
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Greater Manchester
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 29, 2014

We had an excellent stay at The Hermitage. Very good room with fantastic views over the mountains and in a superb location for the Tasman glacier. High standard of cleanliness throughout the hotel. Meals provided a wide range to suit all tastes.

Room Tip: Ask for a room overlooking the mountains and preferably on a high floor. The views are spectacular.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Marlborough. UK
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 28, 2014 via mobile

I suspect like others, we expected to be ever so slightly ripped off here as it is, to coin a phrase, a long way from the middle of nowhere! However, this is a good business, the room was slightly on the small side compared to hotels elsewhere but perfectly acceptable, the food, both dinner and the breakfast buffet, was reasonably priced and good quality. All in all a pleasant surprise.

Hold your nerve for the views, and I hope you get lucky, we did right up to the last morning when you would have had no idea that Mount Cook was there!

Overall, my thanks for a good visitor experience that exceeded my somewhat cynical expectations.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 24, 2014

Since this is a near monopoly resort I expected to be exploited - but I realy enjoyed it. The hotel is in a stunning setting, and the snow on Mount Sefton gleams through almost each window in the public areas and most rooms seem to have a view of at least one mountain. There are plenty of organised tour options but self-guided tours are easy along well marked tracks. The rooms are clean and well fitted but more akin to motel standards than main hotels. The breakfast (though a bit steep at $38) is an excellent buffet choice in a brilliant setting. The Old Mountain hut cafe (not part of the hotel) just down the slope is better value for general eating.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nigel H, General Manager at The Hermitage Hotel, responded to this review, January 25, 2014
Dear Rosevear99

I am pleased that you found our hotel to be so good and in fact exceeding your expectations. I would like to correct just one point the Breakfast Buffet which you commented was very good is in fact $29 including tax and not as you state $38 - the net price is therefore $25 and as you correctly mentioned offers a very good choice of items.

The Mt Cook area does offer a variety of activities for the guests to enjoy both inside and outside the hotel. The good weather is always welcome and being in the mountains is not always a guaranteed thing - but mostly good.
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Additional Information about The Hermitage Hotel

Address: Terrace Road | Alpine Village, Mt. Cook Village, New Zealand
Location: New Zealand > South Island > Canterbury Region > Mackenzie District > Mt. Cook Village
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Mt. Cook Village
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Hermitage Hotel 4.5*
Number of rooms: 216
Official Description (provided by the hotel):
From an intrepid journey through glacial valleys to a mouth-watering culinary dining adventure, The Hermitage Hotel is the perfect 'base camp' to discover your Peak Experience. Choose from premium hotel rooms, motel units or cozy chalets. Add world-class activities such as Glacier Explorers, Tasman Valley 4WD and Argo Tours, Big Sky Stargazing, Encounter Day Walks, scenic flights or the visual extravaganza of the Sir Edmund Hillary Alpine Centre and you have a unique, year-round alpine adventure perfect for the family holiday or your next romantic getaway. ... more   less 
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Also Known As:
Hermitage Hotel Mt Cook Village
Hermitage New Zealand
The Hermitage Hotel New Zealand/Mt. Cook Village

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