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“OMG the view” 5 of 5 stars
Review of The Hermitage Hotel

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The Hermitage Hotel
4.5 of 5 Hotel   |   Terrace Road | Alpine Village, Mt. Cook Village, New Zealand   |  
Hotel amenities
Invercargill
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“OMG the view”
5 of 5 stars Reviewed February 21, 2013

Just stayed at the Hermitage on the 5 floor. The view from our window looking straight at Mt Cook was a great sight to open the curtains to in the morning.The room was very clean and serviced daily.Great food available .Dined in the panorama room for a large family dinner.The staff there couldn`t do any more for us.Great attention.They made us feel very welcome.The hotel also has a great gift shop and museum.We would highly recommend this as the place to stay. We will be back.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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946 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
Date | Rating
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English first
London, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 17, 2013

The view of the Aoraki Mt Cook from the hotel was awe inspiring and made me decide that although we were only staying there for one night on our tour of NZ, it was worth upgrading to a room with a view of the mountain. The room we upgraded to was a good size, very clean and the view was outstanding; the bed was really comfortable with good linen. I agree with previous reviewers that wi fi should be free for residents.
We took a short walk around the 'village' and having investigated the dining options booked a table in the Panorama restaurant; we got a table by the window, with a great view. The restaurant was quite busy, and was a bit understaffed - the few waiting staff were efficient, but had a lot of ground to cover. The decor in the Panorama was underwhelming, with acres of brown carpet, this room needs some attention, but everywhere else in the hotel was fine.
It was a clear night and after dinner we sat on our balcony, stargazing.
The next morning we didn't have much time, so got up early and before breakfast took one of the shortest trail walks, to Kea Point, which gave us a good view of lateral moraine (last encountered by me in about 25 years ago in a Geography textbook, which didn't do it justice). We were sorry we hadn't booked a longer stay.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Isle of Man, United Kingdom
Top Contributor
103 reviews 103 reviews
31 hotel reviews
Reviews in 65 cities Reviews in 65 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 17, 2013

Fantastic location at foot of hills giving access to many local activities. The rooms we stayed in were comfortable but had limited mountain views. Other rooms may have been smaller but had better views. No free Internet access though.

The menu for dinner was the same both nights and adequate, not exceptional, catering mainly for Asian visitors. The Breakfast Menu was also identical each morning.

Didn't sample the Sir Edmund Hilary Alpine Centre other than as a prelude to a star gazing evening which itself was a wonderful experience.

Well worth a visit nearby is the Tourist Information Centre which was more like a museum.

Room Tip: Probably the higher up the better
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
134 reviews 134 reviews
28 hotel reviews
Reviews in 49 cities Reviews in 49 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 16, 2013 via mobile

The place is amazing. Our room was overlooking Mt Cook and the view was perfect.
My only but is the cost of the food....buffet dinner at almost $60 per person. PLEASE!!
Let's get back to reality here. Basically the place is the only game in town and the take advantage.

The to was great, the service excellent but find another place to eat.

Stayed February 2013, traveled as a couple
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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2013

Stayed at the motel Saturday 2nd February. Rooms were great and staff very courteous and helpful Would definitely stay again. The views from the hotel itself of Aoraki Mt Cook were stunning. We didn't eat dinner at the Hermitage but had a lovely breakfast there with a window side table. Lunch from the cafe was reasonably priced

Room Tip: we stayed in a motel room which came with a full kitchen, large bedroom and clean modern bathroom. L...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cardiff
Senior Contributor
45 reviews 45 reviews
36 hotel reviews
Reviews in 42 cities Reviews in 42 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed February 15, 2013

We stayed here for one night as we wanted to enjoy the Mt Cook experience. We thought it seemed expensive when we booked, especially as we had to pay up front but they have the monopoly so can charge what they like. We booked the package including dinner as the prospect of dining with the views of Mt Cook was so tempting. Check-in was fine, if a little perfunctionary and we found our own way to the room. We had not booked a mountain view so our room was down a long corridor somewhere in the middle of the building. It was raining very heavily when we arrived and part of the car park was flooded and unuseable. The rooms are very average and certainly not luxurious! Not the hotels fault but the weather had still not improved by dinner so we got no views. If the food had been better this would not have been quite such a disappointment but it was a very average meal, again not worth the cost. We enjoyed the museum which we found very informative. We slept well and awoke to sunshine and enjoyed a super walk with fabulous views of Mt Cook and all the surrounding mountains. We skipped breakfast but enjoyed a cup of coffee on the terrace before departing. We achieved our objective of getting to see Mt Cook in all it's glory, something a brief in/out journey might not have achieved but the Hermitage really needs to do better!

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Oakura, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 15, 2013

The rooms and view were quite lovely but the food leaves something to be desired. The restaurant caters to more asian type food and did not have a very good variety. The service was excellent, just poor quality food. We would return, however just bring our own food.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Hermitage Hotel

Address: Terrace Road | Alpine Village, Mt. Cook Village, New Zealand
Location: New Zealand > South Island > Canterbury Region > Mackenzie District > Mt. Cook Village
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Ski-In / Ski-Out Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Mt. Cook Village
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Hermitage Hotel 4.5*
Official Description (provided by the hotel):
From an intrepid journey through glacial valleys to a mouth-watering culinary dining adventure, The Hermitage Hotel is the perfect 'base camp' to discover your Peak Experience. Choose from premium hotel rooms, motel units or cozy chalets. Add world-class activities such as Glacier Explorers, Tasman Valley 4WD and Argo Tours, Big Sky Stargazing, Encounter Day Walks, scenic flights or the visual extravaganza of the Sir Edmund Hillary Alpine Centre and you have a unique, year-round alpine adventure perfect for the family holiday or your next romantic getaway. ... more   less 
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Also Known As:
Hermitage Hotel Mt Cook Village
Hermitage New Zealand
The Hermitage Hotel New Zealand/Mt. Cook Village

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