We would have expected MUCH more from this hotel...
Two nights there, two mornings shower with COLD water. Impossible to reach the reception by phone (always busy) and when we complained, the staff said they were sorry but all rooms were busy and there was nothing they could do (?!).
Long wait at breakfast, there is one girl that does the receptionist and tries to serve all people sitting there waiting to be served (incredible).
Gave them a suit to be ironed and we got it back one hour after the fixed delivery.
It is a beautiful place (especially the patio where breakfast is served) but PLEASE update ALL services to the 4 stars you are claiming to have!!
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com, Travelocity, HotelsClick, BookingOdigeoWL and Otel so you can book your Palacio Arteaga Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.