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“Nice hotel, but far from slopes” 4 of 5 stars
Review of Hotel Lowen

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Hotel Lowen
Untere Dorfstrasse 5, Serfaus 6534 , Austria   |  
Hotel amenities
Ranked #7 of 20 Hotels in Serfaus
Certificate of Excellence 2014
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
“Nice hotel, but far from slopes”
4 of 5 stars Reviewed February 26, 2012

Our family stayed for one week. The hotel is friendly and helpful. The rooms are very clean and well appointed. The hotel is large so expect lots of walking to and from the rooms. There is a water slide and pool complex with a great heated outdoor pool, probably our favourite place to relax after skiing. The food was good, but the full board option that is pushed is not really worthwhile if you plan to ski all day as it is situated at least 15 min walk from the ski lifts. We found the train slow and usually walked through the village to get to and from the lifts. The kids are very well catered for and there is no pressure from the staff for them to conform and join in the activities if they didn't want to, a welcome change in Europe. We had perfect ski conditions, so it wasn't hard for the hotel to be good in such fabulous weather, but we would recommend this as a family place to stay, so long as you don't want ski in ski out accommodation.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
    44
    22
    12
    4
    2
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72
2
Solo
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1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
switzerland
Top Contributor
54 reviews 54 reviews
42 hotel reviews
Reviews in 33 cities Reviews in 33 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 5, 2011

This is a great top end family hotel. Everything is done so that both you and your kids enjoy your holiday. Large pool, Spa facility (only for adults), 4-5 daily events for the kids. And it's all inclusive (except wine and ... coke), so that you don't get some really bad surprise at the end of the trip. Room are 100% adapted to kids, with special phones distributed so that you can enjoy a drink at the bad while checking from time to time if your sweety is sleeping well. Food is great, even though sauces and creams could be served in smaller portion (but then, this is Tirol). Personal is nice and friendly (and patient with kids). My wife said that she wanted to go back.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 7, 2011

For Kids & older babies (ours are 3, 2 and 3 months) the play area and staff is great and the swimming pool/ pirate’s water park is also a high light.
Although for one full day the small heated Jacuzzi/swimming pool was cold and also the bubbles never worked

Even though they start with the baby care at 4 months, the Play area staff was very kind to look after our 3-month-old daughter, who was sleeping, while we had dinner. And said if they don't have many kids we are welcome to leave her with them.

Food is ok, good if you don't want to put on weight; you are not tempted to over eat. For the Kids the lunch buffet was quite poor in veggies and the ones they had and I tasted where not very good. Not the food I want to give my kids for a week.

Dining area was ok, but not top, you didn't feel you were in a really nice restaurant. Seats at the restaurant were not clean The table had a card with our name on it, indicating that it was our family table for the hole stay. The card got some tomato sauce stains on the first dinner and it was never replaced; please... what restaurant keeps filthy cards for 4 days on the table? No drawing books or pens, just on request.
Many of the dishes available at the buffet were old and heavily used; porcelain was not even white anymore.

You get the activities leaflet only day by day in the morning at breakfast, you cannot plan like that, so maybe there was a bike tour at 10 that you would have liked to attend but it’s 9:30 and your Kids are still having breakfast.

A very poor choice of newspapers and magazines at the lounge and it is not really inviting to stay there, since you have to get your drinks one floor up or you get them at the bar and pay. Ridiculous that you have to pay 2 euros for an espresso when you pay already 300 euros per night, and meals and non alcoholic beverages are included.


Glad we only stayed 3 nights and not the whole week they always requested on previous times we tried to book there. I was ready to leave the first day. I was expecting something much better for the price and since it is part of the leading family hotels. We had already several very good experience at the Kinderhotel Alpenrosein Lermoos and we were expecting no less.

Rooms: ok, if it is a 3 Star hotel, but this is supposed to be 4 Stars, no body lotions or conditioner, cotton pads, etc.. make sure not to forget them at home because they will offer you a 200ml lotion for 20 EUR. But don’t forget baby swim diapers, because that they don’t sell.

No baby appliances in the room (toilet seat, changing table, dipper bags, etc..) I actually found the changing mattress in the cradle with no cover. Not very welcoming. So I put it on the only available table in the room and covered with a towel.. why do I have to do that if I'm paying for a nice leading Kinder-hotel. Also we had to ask for the bathrobes for the Kids, they should be in the room already.

In the Bathroom hooks for everything are missing. You go to the swimming pool but no place to hang swimwear and towels. Plastic glasses in the room, c’m on 4 stars?

On the corridor, left-overs from the room service stayed there for more than 12 hours. And our son every time we passed by was trying to put his fingers into it. Kids do that. That’s why you don’t leave things laying around, specially food.


No changing tables in all the hotel bathrooms, so you have to go to your room to change your kids. On the second day I notices that the Kids toilet in the Play area had not been cleaned from the day before.... throughout the day they did clean it. Having small children that go by them selves to the toilet and sometimes not that well...those bathrooms should be cleaned several times a day.

My husband was very disappointed with the fitness center. Beautiful room with lots of space but almost no machines. Just cycling and running and a ping pong table.

We left after breakfast, since in the brochure it says..our hospitality ends with the breakfast.... not very convenient if you have small children and want to drive on their nap time. But friends of us asked if they could stay over lunch and they said yes. So don't be afraid to ask.

On our departure my husband paid the bill and there was no asking if everything was ok, nice to have you...would be nice to see you again.... I guess they don't need you as a guest.

If you just look at the website, prices and brochure.... you get another impression. Unfortunately you are expecting the best.

Room Tip: i would only book there if it is really cheap
See more room tips
  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
47 reviews 47 reviews
42 hotel reviews
Reviews in 36 cities Reviews in 36 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed January 2, 2011

We spend a couple of days in the Löwe shortly after renovation. I booked a medium range two room suite that looked very spacious on the Web and I added as a surprise a pa treatment for my partner as it was his birthday (and indicated this clearly during the reservation). I was already surprised that I neither got a confirmation for the type of room booked nor a schedule for the treatment. Upon arrival, we were first told that we were downgraded due to unavailability of the type booked (no apology), then that we missed already one treatment, and finally that the next one was schedules at 8 in the morning next day. Needless to say that the cancellation of the treatments was also not very easy...

The rest of our stay was however rather enjoyable except that there was against proise no babysitting service available on Saturday evening (the day that seems to be typical to have no kindergarden offer in Austria).

Food in the restaurant was rather average, nothing very special or sophisticated.

The room (a small one with a double bed and a miniature one with a children bed) was very cramped and not inviting enough to be there more than for sleeping.

Overall, we were glad to only stay a couple of day and not the usual week that must be booked in this hotel.

  • Stayed May 2010, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wiesbaden, Germany
Top Contributor
140 reviews 140 reviews
57 hotel reviews
Reviews in 52 cities Reviews in 52 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed July 22, 2010

We stayed at Baer the third time in as many years. Just fantastic! Service, food and the surrounding scenery are worth the return. The suites have now all been renovated and we loved the new ambience of it. A touch modern but still blending in wonderfully with the Tirol area every detail is well thought through. Although the kitchen may be a bit too much forbthe entire stay with 4 to 6 courses every night, the food is of highest quality. Highly recommended!

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Top Contributor
83 reviews 83 reviews
36 hotel reviews
Reviews in 55 cities Reviews in 55 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed April 5, 2010

Went for a end of season ski week, and despite a few intial concerns with the ski school, we had a great time! The ski school is located at the top of the mountain so needed to leave an hour before lessons began to get there on time. Be aware that if you go later in the season there will be no snow in the village so lessons for the smallest children are up on the mountain - which is quite a trek for them. Hotel offers good service, excellent food and a fabulous kids club with a comfortable ambiance. The rooms are beginning to look slightly tired but are comfortable and spacious. The food is plentiful and varied, although the meals served in the kids club were disappointing. The spa was lovely, but strangely not open until 3pm and no members of staff around to show you how things worked which seemed a waste. Beauty treatments were expensive and ok but nothing special. A couple of minor complaints would be that tea & coffee were charged for, despite being on an inclusive full board package and that bed linen wasn't changed at all during the week. Given the price bracket this hotel falls into, we would have expected both of these! Overall would recommend if you have children and don't require your ski-ing on the doorstep!

  • Stayed March 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wiesbaden, Germany
Top Contributor
140 reviews 140 reviews
57 hotel reviews
Reviews in 52 cities Reviews in 52 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed August 8, 2009

We stayed at Hotel Baer the second time and it was again a fantastic experience. Service, facilities and surroundings are spectacular and will be hard to improve or beat. Our room was one of the few that had not yet been renovated and we are looking forward to the new style during our vacation at Hotel Baer next year. The best family Hotel when travelling with children.

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Lowen

Address: Untere Dorfstrasse 5, Serfaus 6534 , Austria
Location: Austria > Austrian Alps > Tirol > Serfaus
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Serfaus
Price Range (Based on Average Rates): $$$$
Number of rooms: 120
Reservation Options:
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Also Known As:
Hotels Loewe & Baer Hotel Serfaus
Hotels Loewe And Baer
Hotel Loewe Baer

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