We arrived at 9pm and had two up graded rooms very nice room 602 very large and room 620 huge (but be warned this room is a very long treck from anywhere and although both rooms on 6th floor they are not accessable from each other you have to go down to floor 2 and go back in lift and in case of room 620 a long treck along corridors. Food was very nice but the actual restaurant had no or very poor air con which made eating there at night a quick affair as it was so uncomfortable, the air con in our room (620) was very poor I think this is due to the size of room but if I had paid for a junior suite & not had free upgrade this would have been very bad. There was also no air con in upstairs bar or reception area which for a 4 star hotel is very poor.
Location is near airport (14euro from airport in taxi that took 10 mins at most was great dont pay for transfers as we had and used on way back ! you spend an hour zig zagging about a mile picking up but coach had very good air con which made us laugh !
Again like other people found that they cut all-inc band off at 12noon very unacceptable when we had only had very poor evening meal when we arrived due to not getting down to restaurant until 9.45pm (closes at 10pm) we had one drink and went to bed so again you are loosing half a days all-inc. My daughter asked for late check out day after we arrived and was told it was 60 euros or come down at 8pm night before leave and may get one free, she booked 2 x 30min slots in courtesy room just incase and was told next night no free late check out room, so we went at our allotted time (4.30pm to collect key for courtesy room - and was given key to MALE shower room in gym ! so with 2 ladies one 7 year old girl and 1 man we trooped to gym, opened door to male shower room and there was a man in there using room - he was a bit shocked I think, I was fuming, walked back to reception and was met with a shrug of shoulders and given the key to ladies shower - which also had a lady in it at the time ! When these people had gone we used disgusting dirty showers = floors are dirty and swimming in water my daughter me and grand=daughter stood in the attached sauna to get dry as only dry place in there. When I complained no hair dryer, dirty conditions to reception was told its only shower not courtesy room. VERY BAD CUSTOMER SERVICE, we wont be going back and if you are going BEWARE. Very bad end to our holiday.
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- Also Known As:
- Elba Sara Hotel Fuerteventura
- Elba Sara Antigua
- Elba Sara Fuerteventura
- Hotel Elba Sara Fuerteventura/Antigua