Myself, my husband and my two children (aged 5 and 2) have just returned from a fortnight at the Elba Sara and I am sorry to say that this hotel did not live up to expectations! From reading the other reviews on here, I struggle to believe we stayed in the same hotel, but here is our (honest) opinion on this hotel.
First of all I should say we are regular visitors to Fuerteventura and have stayed in many of the 4 star hotels on this island. In our view this hotel is an average 3 star which has huge potential to be so much better, but the hotel's obvious attitude to cost cutting has meant that it falls far short of its 4 star rating. More on this later...
To start with the positives - the whole hotel is spotlessly clean and the staff are amazing. The kids club is fantastic, and although it is very much geared up for Germans my eldest had a great time. Bedrooms are a good size, and cleaned to a very high standard.This hotel also has without doubt the best location in the resort, set on the lovely promenade and next to the Atlantico centre.
What really lets this hotel down is its food and drink. The food is bland and repetitive and after two weeks of eating in the main restaurant we were bored. Also the hotel advertises a terrace in the restaurant overlooking the Atlantic. We were looking forward to eating outside, however please be assured that there is NO outside eating area, just a rather strange extension to the overcrowded main area which resembles a greenhouse. There are large doors leading to the pool area which remain closed, creating the temperature and atmosphere of a greenhouse. Why these doors could not be opened is beyond me (we tried it but the staff closed them immediately) - perhaps it was to ensure that the non existent air conditioning "worked" in the main area???
What is worse however is the standard of the drinks - we suspected the wine was watered down, but only obtained proof of this on the last night. The wine is watered down, and what completely amazed us was the sight of bar staff pouring the dregs of Baileys back into the serving bottle on the last night. So watch what you drink here...Don't be fooled by the staff serving wine from bottles - there is a reason they are already pre-opened in the restaurant...
Evening entertainment is very poor and there is very little outside seating. There are about 6 tables and chairs outside the Tucan bar, which closes at 5. Why could this bar not be opened at night, more tables and chairs set up outside (there is an extensive outdoor area but it is not used at all, it is empty!) and perhaps even some live music for the adults? We found the Broadway Bar to be hot, stuffy, and very cramped. Not the sort of atmosphere we are looking for on holiday.
And finally... the air conditioning?? Was there any? There was certainly none in our rooms and as all of the restaurants and bars are indoors (with the exception of 4 or 5 tables on a very small "balcony") this was incredibly uncomfortable!
Sorry Elba Sara - you are at best a 3 star although I doubt many of the 3 star hotels serve the dregs of people's un finished drinks!! There are far better 4 star hotels on this island, many of which are cheaper than here
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write your opinion about your stay at the Hotel Elba Sara and thank you for appreciating the cleanliness and the amazing staff in the hotel.
I agree that with a fully booked hotel, the restaurant could be overcrowded at the peak times (between 19:15 and 20:30) outside these times there is more than space enough in the restaurant.
If you are looking for a good wine with bouquet the all inclusive wine is obviously not the best wine of the house but I can promise you that it is not watered down, mind that we don’t open the bottles, we just pull the cork halfway so you can easily help yourself without the need to call a waiter. Apart from that wine we have a varied wine list on which being all-inclusive you get a discount of 20%.The day I see a bartender of the Elba Sara putting leftovers back in the bottle will be the last day that bartender serves a customer in here.
We hope that you got home save and well and we are sorry for not having fulfilled your expectations.
Best regards from all the Elba Sara staff
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.