We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great customer service but dated rooms” 4 of 5 stars
Review of Hotel Novotel Nottingham East Midlands

Save Saved
You added Hotel Novotel Nottingham East Midlands to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hotel Novotel Nottingham East Midlands
3.0 of 5 Hotel   |   Bostock Lane | M1 Junction 25, Long Eaton, Nottingham NG10 4EP, England   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
UP TO 40% OFF THIS SUMMER
Ranked #2 of 2 hotels in Long Eaton
shrewsbury
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Great customer service but dated rooms”
4 of 5 stars Reviewed August 14, 2013

I have stayed in this hotel on business a few times. All the staff were extremely welcoming, friendly and helpful!

The car park is large so we could always get a space.

The rooms are the only thing letting the place down as they are really dated.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelNottingham, General Manager at Hotel Novotel Nottingham East Midlands, responded to this review, August 27, 2013
Dear weez86,

Thank you for your feedback. Pleased to hear you enjoyed you stay with us. We do hope to have some refurbishments in the bedrooms soon.

Hope we can welcome you back again.

Kind Regards,
K Ikulayo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

489 people have reviewed this hotel

Traveler rating
    103
    220
    114
    35
    17
See reviews for
151
125
47
104
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
York, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2013

My husband and I started staying at this hotel purely from a convenience point of view. Now we make it a regular stopover due to it's good value, SUPERB staff, superior breakfast and good old fashioned genuine service with a smile. We have regularly stayed in Novotel's sister brand Sofitel a brand which can be eye wateringly expensive (def worth it for a treat though!) and have to say that the staff at this Novotel must have had the same staff training as their customer service standard is as good. The manager Kai Ikulayo always greets us with a smile and genuine warmth. It is so nice to be remembered and made to feel special and all this at a budget price. Yes the rooms may be a little tired in places but the welcome more than makes up for that. A real treat!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelNottingham, General Manager at Hotel Novotel Nottingham East Midlands, responded to this review, August 27, 2013
Dear Sue D,

If is very flattering to receive such kind words about our service at the Novotel Nottingham East Midlands Hotel. We are very grateful for your feedback and I do hope you next stay is as pleasant as the previous ones.

Kind Regards,
K Ikulayo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 7, 2013 via mobile

I was impressed by this hotel, and it was a bit of a surprise. It was good value, the rooms were clean, the breakfast was decent, and the staff were friendly. I would definitely bring my family back here.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelNottingham, General Manager at Hotel Novotel Nottingham East Midlands, responded to this review, August 12, 2013
Dear TheMortons001,

Thank you for your kind comments. The team is delighted that you were impressed with our hotel.

I hope your next visit is as pleasant as the last one.

Kind Regards,
K Ikulayo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surrey
Top Contributor
68 reviews 68 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 7, 2013

Whilst we have travelled to various Novotels in France, this was the first UK Novotel we stayed in as a family of 4 with dogs.
The experience was identical to the French Novotel: Large basic rooms easiliy suitable for 4 people, a big, secure car park, and a superior breakfast where kids eat free.

The service in the hotel was top notch. The receptionist on duty called us when we got to the room to ensure everything is OK. Also, at check in he asked us if we wanted to have breakfast in the morning, so we would only have to pay the pre-booked price of £8.50. Taking into acount that children eat free, this meant a fantastic breakfast for 17 £ for 4 people!

The room was an unmodernised one (standard), so the fringes start to looko a bit tattty here an dthee. That said, the romm was clean, all 4 beds were made up and plenty of towels were avaialble. In addition, the cooling in the room worked really well, so the room was excellent for a good night's sleep.

With regards to breakfast, the Novotel offering is a noth above the nromal fare. The buffet was huge, and everything hot and cold you could wish for was there. The pancakes (a staple in French Novotels) were missing, but there were waffles insread.

As for the price, this was fantastic. I got a special offer as an A-club member, and I paid £16.50 for the night. So, a family of 4, £34 for a night with a brilliant breakfast, that is simply unbeatable!



Although the location is next to the M1, the room was absent of abny noise.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelNottingham, General Manager at Hotel Novotel Nottingham East Midlands, responded to this review, August 12, 2013
Thank you for your feedback mvanderh,

The Novotel hotels are child-friendly and we want to make sure all our guests feel this when they stay with us. I'm glad you and your family enjoyed our hospitality and service and you are all always welcome at the Novotel.

Kind Regards,
K Ikulayo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hotel Novotel Nottingham East Midlands? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Novotel Nottingham East Midlands

Address: Bostock Lane | M1 Junction 25, Long Eaton, Nottingham NG10 4EP, England
Phone Number:
Location: United Kingdom > England > Nottinghamshire > Nottingham > Long Eaton
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Long Eaton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Novotel Nottingham East Midlands 3*
Official Description (provided by the hotel):
The Novotel Nottingham East Midlands is an AA 3 star rated hotel 8 miles from Nottingham, Derby and East Midlands Airport. Ideal for a weekend or short break exploring the Peak District, Derbyshire Dales, Alton Towers, Sherwood Forest, Donington Park and the Royal Crown Derby porcelain factory. For conference guests, we offer 11 meeting rooms for up to 220 people. Enjoy room service or a meal in our Elements restaurant. The hotel also features onsite parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, ACCOR, Travelocity, Priceline, TripOnline SA, BookingOdigeoWL, Despegar.com and Tingo so you can book your Hotel Novotel Nottingham East Midlands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Nottingham
Nottingham Novotel
Hotel Novotel Nottingham East Midlands Long Eaton

Owners: What's your side of the story?

If you own or manage Hotel Novotel Nottingham East Midlands, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.