I am really surprised about other comments about the "friendly hosts". These were the most unwelcoming people I have ever met in all my trips. Their lack of understanding of how to run a hotel is beyond belief. The front door is often locked during the day and nobody is manning the desk. The owners live on the first floor and think that they can manage the place by "staying at home". The check-in is at 2 pm but we got there at 12 from the airport, under the rain with two small kids. We thought we would leave the bags and go for lunch and check in later. The front door was locked, nobody answering the buzzer: in the end I had to ring them on my mobile to have them to come down. The lady welcomed us with a grunt and we got told off straight away: "Don't you know that the check-in is at 2pm?"...
The breakfast is cheap and sad and the owner constantly points out "one croissant per guest"!
The family room was OK for a two-star: spacious and clean. The owners felt necessary to stress the local tourist board regulation about the frequency of change of towels and linen, so several little signs were attached everywhere reminding you that, if you left towels on the floor, or needed clean ones more often than every two days you would get charged for it.
On our last day we needed to leave the bags in deposit after the checkout as we had a mid afternoon flight and we wanted to do more sightseeing. We had to explain the in and outs of our plans, the fact the we did not have a car etc for them to reluctantly accept to look after our bags. I just said we will be back, say, around 2 to get them. We got there at 2.30pm, front door locked, no one answering the bell. In the end the lady came out of the balcony just hissing "Ah, the bags". Coming down she just added "You are late". Maybe I disturbed her majesty during her afternoon nap....
In summary, good location (but it is full of alternative hotels) and reasonable room. In the other hand, my worst customer experience in many years of travelling.
- Official Description (provided by the hotel):
- The hotel, hospitable, comfortable, and well kept, is run personally by the owner. The structure is handicapped-accessible. Private parking area. Recently built, the hotel is about 2 km from Assisi and is connected by regular bus service. The Hotel Vignola is set in a tranquil atmosphere, surrounded by a large garden, and situated in an ideal position for visiting Umbria and reaching its main art towns such as: Assisi, Perugia, Gubbio, Spoleto, Cascia, Norcia, Todi, Orvieto, etc. ... more less
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- Also Known As:
- Hotel Vignola Assisi Italy/Santa Maria Degli Angeli