We booked our summer holiday here based on various sources, not just the Inghams brochure. Our experience did not meet our expectations on many counts. But there were many positive aspects as well. Particularly good is the hotel’s location near the railway station and the old town.
When we arrived, we received a nice welcome at reception from Giovanna, who was always friendly and helpful during our stay. We were very happy with our room, which was very clean and airy, with French windows and a lovely view out over the village centre and the beautiful lake. The bathroom was clean with shower and a bidet although the power of the shower was variable. The rooms are well air-conditioned.
The food was also excellent; there was always a great selection of antipasti, followed by soup if desired, first course consisting of a choice of pastas and risotto, second course with various meats and sides and then a pudding buffet with one of the choices being fresh fruit such as watermelon. We were looked after particularly well in the restaurant by Andrea and Paolo who were ever so friendly and efficient. Also of mention is Stani, one of the chefs, who was always jolly and passionate about his food. The house wines and beer were nice. There was the same offering at lunchtime unless you order a packed lunch the night before, which consisted of filled rolls, peach juice, bottled water, fruit and a croissant.
Unfortunately, that is where the praise ends. The hotel is not to be recommended for couples, contrary to the hotel's own brochure which indicates it is ideal for such guests. If you are a family with young children, it would be ideal.
The outdoor pool area was a big problem. The Inghams brochure clearly advertises a separate children's pool and the hotel brochure supports this notion, specifying a SEPARATE adult pool and a SEPARATE children's pool. This is very much NOT the case. Children were running around, jumping in and playing ball games in the adult pool all the time, with the lifeguard doing nothing about it. These were specifically forbidden by the rules laid out by the hotel so we saw little point to the hotel having written any rules. It was also difficult to get anywhere to sit by the pool as guests had been up early to reserve loungers, another thing forbidden by the hotel's 'rules'.
Another area of issue for us was the bar. The hotel brochure advertises a 'pleasant' bar area, but unless your idea of 'pleasant' is a loud children's disco in the open plan room adjoining the bar which includes such irritating songs as Agadoo and a Pizza Hut to name just two, all evening, every evening, the bar certainly does not fall into this category. Both the Inghams brochure and the hotel's own also advertise a 'Piano Bar', but their idea of such a thing is a giddy young woman sat on a high chair doing nothing more than karaoke. There was no 'piano' and it was not in a 'bar'.
We addressed numerous issues to the useless manageress of the hotel, Norma, who quite simply could not give two hoots. She was continually defiant and in no way sympathetic. Also if you are travelling with Inghams, don't expect the rep., Jeni, to be of any help at all and make sure you ask for the welcome drink which is mentioned under Inghams Plus in the brochure!
These were the major points over our stay and I must stress that we did indeed enjoy our holiday overall, but we will certainly not return to this hotel and could certainly not recommend it to other couples.
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- Also Known As:
- Hotel Villa Paradiso Village Italy/Passignano Sul Trasimeno, Province Of Perugia