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“comfy spot, friendly staff” 4 of 5 stars
Review of ASURE Masterton Motor Lodge

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ASURE Masterton Motor Lodge
4.0 of 5 Motel   |   250 High St., Masterton, New Zealand   |  
Hotel amenities
Ranked #4 of 11 Hotels in Masterton
Wellington, New Zealand
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“comfy spot, friendly staff”
4 of 5 stars Reviewed August 1, 2013

Nice, but dated, room. Very comfy. Really friendly and helpful staff. Love the way the rooms flow into the gardens.

Rooms seemed a bit dated. The bathrooms especially felt quite old and dark. But very clean!

Close to shops, but a bit of a drive to the nearest takeaways.

Pool and other play facilities were great.

Great spot for a family.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MastertonMotorlodge, Owner at ASURE Masterton Motor Lodge, responded to this review, December 7, 2013
Kia Ora,
Thank you for your wonderful review. We do offer families lots of variety in the way of activities as well as the pool which is always very popular and a must when on holiday. We are fortunate to be located on such wonderful grounds, perfect for children and families to play and enjoy a holiday destination. There is something comforting about clean, homely surroundings enabling you to relax.
kind regards,
Ian & Danielle
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46 reviews from our community

Traveler rating
    15
    25
    3
    2
    1
See reviews for
13
25
3
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Auckland, New Zealand
Top Contributor
184 reviews 184 reviews
146 hotel reviews
Reviews in 63 cities Reviews in 63 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed June 30, 2013 via mobile

The room was a little dated but looks like it has been modernised recently. The food from the restaurant is very nice and top class. The heater did the job of warming the room, I was a bit worried when I first saw it. Would stay again. Room was clean and tidy

Stayed June 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MastertonMotorlodge, Owner at ASURE Masterton Motor Lodge, responded to this review, July 20, 2013
Hi Cameron,
Thank you for your positive comments on Asure Masterton Motor Lodge. We are a well established complex and we continually strive to make improvements and up-grades across the board. Regular guests often comment on the progress and changes made since their last visit.
We are glad you enjoyed your restaurant dining; it has an excellent reputation.
We look forward to hosting you on any return visits to Masterton.
kind regards
Ian & Danielle
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Christchurch, New Zealand
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 24, 2013

Stayed 3 nights in a 2 bedroom unit and was very disappointed in the room.The whole unit needs refurbishing.The carpet and lounge suite was dirty,disgusting,and the bathroom as will.The unit was cold even though they say underfloor heating not really working,got an extra heater from office to heat up unit,and I was not happy when they turned off the heater in lounge for when we came home to a cold room.For the price of the room for 2 it was over priced for the room.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MastertonMotorlodge, Owner at ASURE Masterton Motor Lodge, responded to this review, July 20, 2013
Kia Ora Caroline,
Thank you for your review. The cold snap in the weather was indeed nasty and as you mentioned we provided you with extra heating on top of the under floor heating and heaters which were certainly working hard to keep the rooms cosy.
We apologise that the housekeeping staff turned off the portable heaters when they found the room vacant, as they were extremely concerned about fire safety.
We have a refurbishment programme across the complex and that room is not too far away from being address. However as our recent reviews indicate we retain the highest standards of cleanliness.
It would be our pleasure to accommodate you on your next trip to Masterton and to ensure your experience is to your standard.
Thanks once again,
kind regards, Ian & Danielle
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Lake Macquarie, Australia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 27, 2013

We stayed 1 night in a studio room located near the back of the establishment, after finding it on the Internet. Lovely greeting by staff- friendly and helpful. Our room was a pleasant surprise. A large bedroom area, with a compact kitchen and shower area. The bedroom doors opened out onto a lovely grassy area- fresh air! Bliss! Best night sleep we've had. Kitchen basic - electric hot plates on angle so interesting cooking but we managed. Would be happy to stay there again. Thanks

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MastertonMotorlodge, Owner at ASURE Masterton Motor Lodge, responded to this review, April 29, 2013
Ki Ora,
Thank you for your wonderful review of Masterton Motor Lodge. We are pleased you enjoyed the larger rooms and the awesome grounds here. Our staff are very welcoming and enjoy greeting and chatting with guests; great when people love their job. We hope you were able to experience all our facilities and we look forward to hosting you again should you come this way.
kind regards, Ian & Danielle
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Brisbane
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 14, 2013

We stayed one night and had a spacious and comfortable studio room, looking out on the central garden area. Relaxed and friendly staff. It was just what the traveller wants after a full day and an uncomfortable previous motel.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MastertonMotorlodge, Owner at ASURE Masterton Motor Lodge, responded to this review, April 15, 2013
Kia Ora Phillip & Honor, Thank you for your amazing review. We are pleased we were an oasis for you, travelling can be very tiring and even stressful, so if we were able to offer you a restful, quiet, friendly and welcoming stay then our job was indeed done:) Hope we see you next time you visit NZ.
kind regards, Masterton Motor Lodge
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Martin City, Montana
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 3, 2013

Motor Lodge definitely needs a little refurbishing. Staffs were very courteous and helpful, room was very clean, and free Wi-Fi was a plus. We arrived a little early, but they accommodated us with no problem.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MastertonMotorlodge, Owner at ASURE Masterton Motor Lodge, responded to this review, April 15, 2013
Hi Jim,
Thank you for taking the time to comment so wonderfully about our service and motel. Our staff are a real asset and do an amazing job in all areas from front of house, housekeeping and restaurant service. Hope you enjoyed your time here in NZ and thank you for choosing to stay with us.
kind regards, Masterton Motor Lodge
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Moerewa, NZ
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 25, 2013

Rang to make a booking no problems, turned up, plenty of room to park my 2 axle truck with my competition vehicleon the back well away from the units so no noise to distrub anyone.
Stayed in unit 19 1 bedroom with cooking facilities. OPen out on to a play area which had Tennis Golf, Vollyball, Petanque, plus swings and slide for the kids, Spa and swimming pool around corner. Unit windows and rear door looked a little dated but you had to look to see it. Cjheck in nice easy and friendly, with a reasonable size carton of fresh milk, which makes a changes these days. Bathroom and toilet very tidy and comftable. Room service food menus looked to be good pricing, food was good I heard from other guests. We will stay here again when in the area

Room Tip: Room opening out onto grass play area was good with plent of distance between us and housing in area
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MastertonMotorlodge, Owner at ASURE Masterton Motor Lodge, responded to this review, April 15, 2013
Hi Dan, Thank you for your excellent review of Masterton Motor Lodge. We are pleased you and your family found 'our place' so suitable to your needs and enjoyed all we had to offer. We hope we see you back again next time.
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Additional Information about ASURE Masterton Motor Lodge

Address: 250 High St., Masterton, New Zealand
Location: New Zealand > North Island > Greater Wellington > Wairarapa > Masterton
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Masterton
Price Range (Based on Average Rates): $
Hotel Class:4 star — ASURE Masterton Motor Lodge 4*
Number of rooms: 21
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