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“You must stay here” 5 of 5 stars
Review of Gateway Motor Inn

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Gateway Motor Inn
290 High Street | Solway, Masterton 5810, New Zealand   |  
Hotel amenities
Ranked #1 of 11 hotels in Masterton
Wellington, New Zealand
1 review
2 helpful votes 2 helpful votes
“You must stay here”
5 of 5 stars Reviewed November 30, 2013

It was my 30th wedding anniversary. I didn't realise until 3pm of the day. Panic.... I thought let's go over the hill and stay in Waiarapa region. ( we come from Wellington ). I looked up trip advisor and found Gateway Motor Inn. I rang the hotel directly and talked to the manager Fasail. That's when the experienced started. I explained my wee issue and asked if he could assist. He could not of been more helpful. Not a problem and infact they have a special going for two day stay, however they are fully booked on this special, but he would look to honour this special for us. Obviously he did not need to do this, so that was very pleasing. Next came the room. A very well decorated well appointed room. On booking into our room , Fasail knocked on the door and presented us a bottle of wine to celebrate our anniversary. We have a small courtyard outside our room so we sat done and enjoyed our gift. From there we went to dinner. We both ordered pate for starter, when it arrived I was again surprised a well presented dish. You wouldn't get any better from the best restaurants in Wellington. Infact they were of such a size that we could have shared one between us. Next was mains. I ordered steak with mushroom sauce, my wife ordered Nelson Salmon, the menu said both came with home made chunky chips and salad. We enquirer could we have fresh vegetables instead. Not a problem. The meals arrived and were again a great size, perfectly cooked and vegetables were crunchy and very enjoyable. This was all accompanied with a nice local Savignon for my wife and and a Pinot Noir for myself. The whole time the hospitality of Faisal was outstanding. Nothing was a problem.
Next day we were greeted by a complimentary breakfast, we spent the day visiting the region. We we arrived back to our room we had a knock on the door from Faisal just wanting to make sure our room had been cleaned to our satisfaction. We can't recommend highly enough this Boutigue Hotel. All rooms are named after great NZ racehorses. The lounge area is a very comfortable place to have a quiet wine or beer. I can just imagine how impressive it would be in winter as it has a larger open fire and would just make the homely feel of this place complete.
If you ever coming to Masterton look no further. Thank you Faisal, you made up for my mistake and got me sound brownie points. We will be back.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-at-Gateway, Manager at Gateway Motor Inn, responded to this review, January 6, 2014
Kia Ora Gary,
Thanks Heaps to find time and give such overwhelming personalised feedback...Your feedback is very special to us and also it helps other travellers to make a right decision.....We are truly glad that we could make your special occasion even more special.....Our mission is to leave a special memory with everyone who stays with Gateway boutique Hotel.....It seems we are going in the right direction.....I shall also pass on your feedback to our caring Gateway Team for rendering their best services....Our hotel like you mentioned is a very peaceful and quite place to unwind ones stress....Thanks Heaps once again to give us the opportunity to serve and look after you and your wife...Please let us know if we could do anything for you in future.....Looking forward to see you again should you come back to Masterton......

Best Regards,
The Team At Gateway Boutique Hotel
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56 people have reviewed this hotel

Traveler rating
    47
    9
    0
    0
    0
See reviews for
8
37
Solo
0
7
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
Frankfurt, Germany
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 18, 2013

Just stayed here by an 'incident' and I'm seriously glad about it.
Never experienced a more warm welcome and a friendly nice atmosphere.
Thank you so much for making this short stay for me and my mother an unforgettable one.
If I once come again to the region I will hopefully stay longer.
Lars

Stayed November 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-at-Gateway, Manager at Gateway Motor Inn, responded to this review, November 20, 2013
Kia Ora Lars,
Thanks Heaps for your beautiful feedback about your stay with us and our very welcoming staff..I am glad this incident happened and I got to meet and serve your adorable mother and you....You are truly inspiring lars.....We here at Gateway Boutique hotel are very happy that you had an unforgettable experience and that you shall come again to stay with us should you come to Masterton again...We too look forward to have you again with us in near future...

Best Regards,
The Team at Gateway Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 9, 2013

What a fantastic place to stay. We did a deal to stay here which included Dinner and Breakfast.
The moment we arrived the friendliness and hospitality offered by Faisal (manager) was outstanding. The room was very clean and welcoming. The shower pressure was excellent. Both our meals were great. We highly recommend this Boutique hotel for a long weekend away......................well done Faisal and staff for all your hard work!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-at-Gateway, Manager at Gateway Motor Inn, responded to this review, November 19, 2013
Kia Ora Seeley,
Thanks heaps for your wonderful feedback about your stay, our ever helpful staff and great services...Your feedback certainly gives us a boost to deliver our best and do even better....We are very happy that you had a fantastic stay and enjoyed our services....Thanks Heaps for recommending our hotel to other visitors...It really means a lot to us....We look forward to serve you once again should you come to masterton

Best Regards,
The team at Gateway Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 8, 2013

We thoroughly enjoyed our recent 3 day stay at the Gateway Motor Inn and the welcome and hospitality of the Manager Faisel was just out-standing!! He is such a gentleman and goes out of his way to make you feel so welcome. The other staff are excellent too and the chef prepared some really scrumptious meals which are more than enough!!

Our room was excellent - lovely and clean and the dining room very well appointed.

We would have no hesitation in recommending this accommodation to others it is fantastic and I don't think we have ever been made so welcome with any of the places we have stayed in over the years. Well done to all the staff at Gateway.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-at-Gateway, Manager at Gateway Motor Inn, responded to this review, November 19, 2013
Kia Ora Trish,
Thanks heaps for your fantastic feedback about our staff, services and wonderful ambiance....We truly glad that your stay was flawless and you did get value for money and pleasant memory for lifetime through our wonderful team here at Gateway....It was indeed a pleasure to look after you and honestly didn't realise how quick those three days went off......Thanks heaps for your motivation to me and the team, your words give us genuine encouragement and drive to deliver best services and go the extra mile....We look forward to serve you once again in near future should you come back to Masterton...

Best Regards,
The Team at Gateway Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 4, 2013

This place has to be Masterton's Best Kept Hospitality Secret!
As you arrive you will be absolutely blown away by Faisel's hospitality skills. He is so helpful, friendly and accommodating. The rooms are beautifully and tastefully decorated, quiet and clean. We loved the high pressure shower!
This will definitely be our regular place to stay whenever we are in or near Masterton!
We believe that it should be marketed as a "Boutique Hotel". It definitely is not a Motor Inn!!
Stay here...You'll Be Glad You Did!

Room Tip: Ask for a "quiet" room down the back.
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-at-Gateway, Manager at Gateway Motor Inn, responded to this review, November 5, 2013
Kia Ora Chris,

Thanks Heaps for your fantastic feedback and finding time to review our Hotel....We are absolutely amazed and thankful to you for considering our hotel as the Best Kept Hospitality Secret...Its a wonderful acknowledgement....It was indeed our pleasure to look after you. We are glad that we could make your stay special and give you value for money with our going the extra mile attitude...Thanks Heaps once again to encourage me and the Gateway team with your outstanding review.....We look forward to host you again should you come this way

Best Regards,
The Team at Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 30, 2013

Had such a lovely stay here. As mentioned previously as soon as you walk through the door you are treated like a friend. The manager is so welcoming and will go out of his way to make sure all your needs are met. I wasn't expecting the place to be as luxurious as it was as was expecting an average motel but it really is like a flash hotel with amazing food and service!! It's good enough for Richie Mccaw who has stayed there! You're doing a fanstatic job guys and thanks for a wonderful stay and letting our dog stay too.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-at-Gateway, Manager at Gateway Motor Inn, responded to this review, November 4, 2013
Thanks Heaps for your wonderful feedback and you are very welcome.....We are really glad that your expectations were exceeded and the Gateway team was helpful and went extra mile....Yes like you mentioned and our other wonderful comments this place is full of luxury, elegance and gives best value for money.....Your feedback truly gives an immense boost to the whole team of the Gateway and we shall surely deliver our best and exceed expectations all the time you come over to stay with us...we look forward to hosting you again should you come this way.....
Best Regards

The Team at Gateway Boutique Hotel..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmerston North
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 29, 2013

Anyone visiting masterton should definitely stay here - great place, really nice rooms all named after race horses which is novel & gives the hotel character, great service - boutique accommodation in Masterton.
Location is great, lots of parking, really nice bar & dining area, nice outdoor patio's off rooms where you can sit in the sun & relax. Stay & you will enjoy it - Faisal will look after you with great service.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-at-Gateway, Manager at Gateway Motor Inn, responded to this review, October 30, 2013
Thank you so much Debbie for your wonderful review of Gateway Boutique Hotel. We are absolutely pleased that you had a delightful stay with us...Thank you so much to find time and give your valuable feedback about our hotel facilities of excellent restaurant & bar, rooms and outdoor gardens, patios and helpful staff ...Your appreciation really give us a drive to deliver our best services ....It will be our pleasure to look after you all the time you are in Masterton......We will give our best to maintain our commitment of exceeding your expectations and make your stay truly memorable..........we look forward to hosting you again should you come this way.....

Best Regards
Team-at-Gateway Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Gateway Motor Inn

Address: 290 High Street | Solway, Masterton 5810, New Zealand
Location: New Zealand > North Island > Greater Wellington > Wairarapa > Masterton
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 11 hotels in Masterton
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Combining the charm of an old stable building with modern and luxurious facilities Gateway Motor Inn provides the complete experience for functions, conferences, and accommodation. Situated on SH2 on the southern fringe of Masterton Township with easy access to main highway bypass, Masterton township, and South Wairarapa District including Greytown and Martinborough. Wellington City/Airport is an easy drive of 80 - 90 minutes. ... more   less 
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