New owner. Booked by phone night before as was travelling up from South Island. Upon phone booking I let know we were travelling with our fur kid ( Jemma doggie). Motel advertised as being pet friendly. All was ok.
So after a long drive up the islands we finally arrived.
Met lady in tiny reception area who ignored us while "busy" on computer....? When she finally deemed it acceptable to greet her customers we relayed that we had made a booking the night before. When our fur kid was mentioned she immediately said that no dogs were allowed. WHAT.....? We told her we had pointedly made the booking because it was a dog friendly motel. She then said it would be acceptable if Jemma slept in our car. I have had my do for 17 years! She is senior with diabetes and sleeps on our bed. Sleeping in a car is completely out of the question!!!!! The biggest poi t of this is that I had searched dog friendly motels in masterton and contacted this place purely from the phone call the night before. It was an existing booking. We told her that we would not be happy to leave our dog in the car and made a move to leave. As we were getting back into our car she suddenly screeched like a banshee " well f yous then,,,," I will never forget it.
- Official Description (provided by the hotel):
- 4 star plus Qualmark 12 Air conditioned suites, LCD TVs , wireless internet, 1&2 bdrm suites, 4 with spa bath, all self catering. 2-bdrm deluxe suites, full kitchen & spa bath, private patio. 90 minutes drive to Interisland ferry / Wellington airport / city. Short drive to Greytown & Marintborough and visit the wineries. Napier - 3 hours drive. Find us on State Highway 2. ... more less
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