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“Fawlty Towers Look alike. Almost good food , poor service.” 2 of 5 stars
Review of Tongariro Lodge Restaurant

Tongariro Lodge Restaurant
Grace Rd, Turangi 3334, New Zealand
(07) 386 7946
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Ranked #7 of 15 Restaurants in Turangi
Cuisines: New Zealand
Dining options: Reservations
Restaurant details
Dining options: Reservations
North Island
1 review
“Fawlty Towers Look alike. Almost good food , poor service.”
2 of 5 stars Reviewed November 16, 2012

The manager gave the impression we werent good enough to be seen in this establishment , was abrupt and less than friendly , gave the impression we we only the local riff raff.

Kept us in the lounge till the last minute , when we were taken through to our table our meals had been given to the table next door and were only just warm when we recieved them.

The manager was talking to his new waiter asking whether he new how to operate the EFTPOS machine while I was paying the account - what about giving you customer your undivided attention as they deserve and train your staff at a more appropiate time.

Well below expected standard considering how they promote their service , atmosphere and food.

  • Visited November 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graeme1964, General Manager at Tongariro Lodge Restaurant, responded to this review, November 17, 2012
Thank you for your feedback which is constructive and appreciated. It sounds like you had a bad experience at the hands of one of my team and have certainly highlighted some areas of concern to me. We are in the process of training a new team member, but you are absolutely correct in saying this should not affect your experience. We are proud of our reputation and will take your comments onboard so that occurrences like this do not happen again.
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34 reviews from our community

Visitor rating
    16
    9
    3
    5
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Hamilton, New Zealand
Senior Contributor
33 reviews 33 reviews
10 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
“A great Restaurant”
4 of 5 stars Reviewed September 15, 2012

On 15 August 2012 we celebrated (early) our 37th Wedding Anniversary at this Restaurant and were waited on very efficiently by the Manager running the place that evening. He said he'd just finished a 3 day Conference there, providing catering so he was still getting things back into order. The meal was a decent size and the atmosphere cosy and fires were going in a couple of areas nearby. This Restaurant was one listed in my "Entertainment Book" which meant that one of us got our main course free so all those who are members for it keep this in mind for the future.

  • Visited August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
“Great Service for Children”
5 of 5 stars Reviewed April 17, 2012

We ate here twice and our children had a great time and the staff was great with an appropriate menu and understanding of yooung (6,4,3) children's needs.

Visited April 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“A little stuffy”
2 of 5 stars Reviewed April 11, 2012

Food was good, but clearly used to serving resident guests not in a hurry . Ideal as a resident trout fisherman with stories to tell but one waiter for seven busy tables, reminds me of Manuel and Fawlty Towers. Come on guys, pay attention and clean up as the best local establishment in the region.

Visited April 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Tongariro Lodge Restaurant, responded to this review, July 9, 2012
I am of couse very disappointed to read your review and learn of your experience. We are very proud of the reputation of our restaurant and only hope that you take the opportunity to re-new your experience at some point to assure yourself that your bad experience was in fact just a one-off. Thank you for your feedback.
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Southern California
Senior Contributor
33 reviews 33 reviews
13 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
“Wonderful food, great atmosphere, friendly staff”
5 of 5 stars Reviewed January 5, 2012

The Christmas lunch buffet offered many delicious options, which even pleased our Vegetarian daughter. The rustic charm and tribute to trout fishing makes the lodge warm and inviting. The views of the river entice you to stroll the banks after lunch. I wish we would have booked our stay in one of the little bungalows overlooking the river.

  • Visited December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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