Our stay was a disaster!! On Holiday from Ireland prior to Christmas 2011 I surprised my wife to a quiet night away. On checking in we were taken to our room on the other side of the lodge, This was a mid week booking and there were 2 other families staying at the lodge and could not understand why we were put out the back of the lodge. The website clearly states that there is a swimming pool and tennis court onsite!! On checking this out we discovered that the swimming pool was empty and full of leaves and there was no Tennis court!!! When asking the Manager/Owner we were informed that the pool was not in use an dthat the Tennis court had been turned into a herb garden. If they state on their website what facilities they have they should ensure that they can offer them or at a minimum inform their guests what changes have been made. The owners response was a simple I'm Sorry! No explanation nothing just I'm Sorry which is totally unprofessional and unacceptable!! My wife and I checked out after 15 mins of finding out that infact what was offered was simply not available. The grounds were a mess and not tidy at all which was a shame as it has the potential to be lovely. To top everything off on returning home to Ireland I had discovered that I was charged!! We were in the lodge for no more than 30 minutes and checked out due to the fact that what was offered was simply not.
Advice- do not stay
- Official Description (provided by the hotel):
- It took 20 years of development, careful preparations and sheer persistence to make Fantail Lodge Country Estate the unique and exceptional venue it is today: A country estate with a working orchard and a luxury lodge in tranquil country settings where service, exquisite cuisine and the art of hosting are carefully blended into a culture of sincere dedication towards the well-being of our guests. ... more less
- Also Known As:
- Fantail Lodge Country Estate Hotel Katikati