We recently spent 10 days at Parrot Cay and had an extremely relaxing and pleasant vacation. Please note that the review below is not meant take away from the wonderful resort at Parrot Cay, but is our opinion of our experience compared to staying at another COMO resort in the Maldives.
Overall we found that people were extremely friendly and helpful, when available. My wife and I were travelling with our little one and Parrot Cay was definitely very family friendly. What made our vacation was one particular staff at the Lotus restraint, Sunisa, who made every extra effort to look after our 19 month old, as well as ourselves. We truly felt she went out of her way to make our experience memorable.
We arrived with no trouble and were greeted by the Parrot Cay staff and taken to our boat transfer. The transfer was stress free and well done. We stayed in an Ocean view room which met our expectations for the time we spent but really did not have the class or elegance that we experienced in the Maldives. Unfortunately due to the high number of mosquitos this time of year, we could not really enjoy the balcony very much during the evening / night as once the sun goes down, you really are running inside to avoid getting bit all over. We made the mistake of staying on the beach till sunset one night and got eaten alive on our way back to our room. The beach however is stunning and is a very short walk away from the main building. If you want a relaxing, no stress and extremely quiet and private beach, this is the place for you. The beach never seemed to busy or noisy and really was paradise. We have travelled extensively and next to the Maldives, I don't think you can find a nicer beachfront.
The breakfast was very good with a large variety of fruits, health drinks and smoothies for the kids. Unfortunately, the fruit was often not the greatest quality and the waffle machine was not working the entire time we were there. The Lotus restaurant as described earlier was made special by the staff who catered to us. The food at the two restaurants was very good but overpriced in our opinion. For those going, the Lotus restaurant certainly has delightful, authentic Asian cuisine. We had most our meals here.
The major issue we felt at Parrot Cay was that it felt more like a 4 star than a true 5 star or higher experience. When we stayed at the COMO resort in the Maldives, we felt we received 7 star treatment with attention paid to every detail. We attributed this to the following reasons:
1. Service was good when we got it. We felt that as it was low season, there were not enough staff to look after the number of people at the resort (of the staff present, were not organized to ensure timely service). An example of this would be at one of the restaurants, we would often be waiting for a period of time for either someone to take our order / pick up our plates / give us our bill. We noticed that no matter how few or how many people were at dinner/lunch, the number of servers always stayed the same. One person sitting next to us one night, commented to one of the servers that he counted someone walking by his table 14 times without anyone stopping to clean up his table. Another example would be at the beach, we would often be waiting or just pick up towels on our own from behind the counter as there was often no one there to help us out. We heard this from other guests at the resort as well. However, as mentioned earlier, the staff at the Lotus restaurant were truly caring and really were exceptional. We felt that the resort could easily hire more staff to ensure excellent service but for whatever reason did not. The staff themselves were excellent at the Lotus restaurant but there is only so much they can do.
2. In our room, while it was cleaned daily, we often had to call on a daily basis to get clean plates / coffee mugs etc. There was coffee in the rooms but we had to go get mugs from the main building as they would never replace them. Same goes for the sugar. By the end of our trip the floors were quite dirty and we wondered whether they had been cleaned (other than a daily sweep) since the start of our stay.
The bottom line was that while there were many positives of the resort, it fell short in the finer details of luxury. We splurged on this trip to be spoilt as we had been in the Maldives and while I would return to the Maldives in a heartbeat, my wife and I felt that we would not likely return to Parrot Cay as the resort is a bit overpriced and lacking in finer details. However, some of the staff at the resort really made our stay wonderful and we sincerely appreciated this.
- Official Description (provided by the hotel):
- Parrot Cay by COMO in the Turks and Caicos is the northern Caribbean’s preeminent private island. It combines nature—1000 unspoilt acres, a mile-long powdered beach—with relaxed luxury and the multi-award-winning COMO Shambhala Retreat, which offers a range of holistic, Asian-inspired therapies as well as yoga and Pilates with world-class tuition. Accommodation, comprising whitewash interiors with chic teak finishing, includes beachside houses and villas. The island also features private residences, offering absolute privacy away from the main resort. The island’s two restaurants serve gourmet and easy dining as well as healthy COMO Shambhala Cuisine. Watersports, diving and island adventures complete the Parrot Cay experience. ... more less
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- Also Known As:
- Parrot Cay Providenciales
- Parrot Cay Turks Caicos