I visited The Grand Hotel for Sunday lunch with my wife and her parents. We booked the same day and were offered a table at 3:30pm. I was a little surprised that they were still serving 'lunch' this late in the day but we gratefully took the available table.
It turns out I was right to be concerned that they took a booking so late. We all ordered either beef or lamb shank and clearly all the food had been sat out and kept warm for a number of hours. The beef was like leather, the lamb was tough and only luke warm and the mashed potato had skin on it like a chamois! What was underneath the skin may have been suitable for putting up wallpaper, but it certainly wasnt edible. The yorkshire pudding shattered as soon as you touched them, again as they had been sat around waiting to be eaten for what could have been days!
The disappointment continued when the desserts came, as the 'sticky toffee pudding' was a plain sponge with a dribble of caramel sauce and half a scoop of ice cream!
The first waitress that started to clear our table did not bother to enquire whether we had enjoyed our meals. The second did, and when I listed the many issues, she said she would inform the chef. And that was the last that was heard of it. We spent over £120 between four of us and we'd have received better food and better service at a fast food restaurant!
I wrote to the manage of the hotel when I returned home (my wife and I live 150 miles from Tynemouth and due to time restraints did not have the opportunity to take the issue further on the day). After about two weeks I hadnt had a response so I wrote again, and again I received no response. Finally when I wrote a third letter and sent it recorded delivery I was deemed fit to get a letter back.
In short the manager informed me that the hotel had received no other complaints that day about the food, and that was that. Not even an apology!
Id strongly say that unless you want to be left very disappointed and severely out of pocket, stay away from the restaurant at the Grand at all costs!
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- Also Known As:
- Grand Hotel Tynemouth