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“Shocking experience - stay away from this place” 1 of 5 stars
Review of Residence Aparthotel Des Alpes

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Residence Aparthotel Des Alpes
3.0 of 5 Condominium   |   Loc. Marco 133, 38030 Cavalese, Italy   |  
Hotel amenities
Certificate of Excellence 2014
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Shocking experience - stay away from this place”
1 of 5 stars Reviewed January 26, 2012

We have stayed here from 21 January for 6 days.

I have never experienced something like this.

1. Reception and service - hotel is running by unprofessional staff with barely any manners.
2. Rooms - this is a joke, I'm 1.76 m tall and I could not fit in their beds. Pillows are easly comparable to sleeping on the kerb or some sort of concrete block. Apartment if we can call it like this is a joke. Main bed was hidden in the wardrobe and when setup you cannot move around at all. We were forced to sleep on double decker bed designed for kids and located in the hall in front of the toilet - shocking experience.
2. Towels - they don't change them even if you stay for 2 weeks.
3. They do not supply toilet roll. We have paid 530 euros per week and we do not get even toilet roll. This is just laughable.
4. All dishes, forks and spoons are counted before you leave - read 1*.
5. Restaurant - avoid at all cost. Pizza taste like rubber shoe -don't want to say anything more just avoid.
6. Swimming pool is free but you need to buy some sort of hat for only 3 euros.
7. Internet is not free and it cost 2 euros for 30 min. Or 15 euros for 1week. Please bear in mind we paid 530 euros for one week.

I just can't even think how did they get 3*. I'm 32 years old and I have been in many places but most of the 2* hotels are better than this awfull place.

Hope I could help you to make a decision,

Marcin

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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166 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 21, 2009

We spent 4 days in 5-bed apartment in the dependance of Aparthotel Des Alpes. The price was rather cheap (250 euros).
At the reception we were welcomed by some kind of human machine. Immediately, he started with the rules that you have to respect. To receive the key of the apartment, you have to pay the whole bill in advance, and leave a 150 euros of deposit. The deposit will be returned after they check the apartment before you leave it. Before the check you have to put all cooking equipment (forks, spoons, knives, plates, cups, pots etc.) on the kitchen table. We felt like some kind of thieves.
The furniture in apartment and all things in kitchen were old and we didn’t like it. The second day of our staying something got wrong with the toilet, the water wouldn’t go away. We informed the receptionist (the human machine) about the problem, so he called repairmen. Repairmen showed up the next day, but didn’t manage to do anything except leaving dirty marks on the floor from the front door to the bathroom and back. The day after they offered us to change the apartment, but as we were leaving next morning we refused.
We passed the check before leaving, so we got the deposit back (who would ever wanted to steel old spoons and glasses???). Nobody has apologized about the inconvenience that we’ve had, not to mention any price reduction. They wont see us any more.

  • Stayed January 2009, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Aparthotel Des Alpes

Address: Loc. Marco 133, 38030 Cavalese, Italy
Location: Italy > Trentino-Alto Adige > Province of Trento > Cavalese
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Specialty Lodging in Cavalese
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Aparthotel Des Alpes 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Residence Aparthotel Des Alpes Hotel Cavalese

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