This hotel has an excellent SPA and location, but expect to be disappointed with the rest if you expect a 4 star service for what they charge you.
The food is very standard not what you expect to find in Trentino, the breakfast is very basic, they do serve low quality supermarket bread as an example, if you arrive after 9 am, you may not find even any cheap bread but discount supermarket cakes.
In the half board it was included the “house wine”, when we requested it the first night, the waiter informed us that it was low quality and that he wouldn't drink it!
The waiter was very disappointed as he expected us to buy a different whine from the menu, so we were offered a warm white wine, not refrigerated at all!
The included afternoon tea offers cakes and a few cakes (this ones were nice), the pity is that they put in a tray just 30 small cakes so after 10 people helping themselves, the cakes were finished and not replaced! You have to be there at 5 sharp if you want to try them.
The bar staff is very unfriendly and seams to hate the tourists.
The rooms are very comfortable and clean, the SPA is really good.
This hotel should charge less for what they are offering, and definitely is not a 4 star accommodation because of the low quality food and service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Mr. Topexplorer,
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Thank you very much for your criticism, that push us to improve. We are very sorry as well for your polemic undertones.
What you define "standard...and basic food" signifies for us genuine one: we serve a lot of hand made products both in our restaurant and in our breakfast room. Than if you didin't like our cuisine we are sorry, everyone has his tastes (See the review of a family coming from Trentino, that defines our food in restaurant and at breakfast "excellent").
The bread, for example, comes from a little baker's of Val di Fiemme with a long artisan tradition: they prepare for us three different types of white bread; a brown one; a wheatmeal one with nuts and the sandwich loaf.
The same is for the cakes at the teatime: they are handmade from our cuisine.
Probably the "globalized" taste don't allow us anymore to recognize the traditional flavours!
The fact you report that you didn't find much choice on our breakfast buffet after 9am, it sounds me a little strange, because the breakfast time is till 10am and we have a special room for it, so no need to hurry and finish it to prepare the room for lunch! Probably you arrive in a moment when a lot of people had already had breakfast and our waiters were replacing the buffet: it takes a little time and in these case we ask the guests to be a little patient.
(P.s. In Trentino the 4 stars hotels aren't obliged to have a separate room for breakfast).
Finally, as I can understand, you booked a room with our "special for family"offer: an all inclusive package, where we offer a lot of activities and services for children and adults and a selection of drinks for a very interesting price. The house wine included is a normal quality table wine. Our wine list was at your disposal to choose one of the Trentino and Italian wines that can satisfy also the finest palate.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.