My family and I have lived in Shanghai China for the past 4 years, and in that time have stayed at hotels that have ranged from horrid to magnificent. Quite honestly our expectations were pretty low when we headed out to this "small town" to visit their famed "Dinosaur Park". But we were actually very pleased and had to get word out about this gem of a hotel.
The greats: from the moment we walked in the lobby door, we were greeted by 4 staff members giving a quick bow and welcome. Check in was fast and the whole time we had a manager/supervisor level person next to our receptionist making sure that our questions where answered and needs anticipated properly. When there was a problem with the room (see below), they upgraded us and gave us a discount on a palatial suite room. There was a free shuttle to Dinosaur Park and tickets for the park could be bought at the front desk. Was it the hotel or the as a whole city? Coming from Shanghai where even at famous Western branded 5 star hotels customer service people often act like they are doing you a favor by even talking to you- I honestly felt like I was being put first- something I haven't felt from a hotel in a while and found it very refreshing. We have three kids and everywhere we went in the hotel they were fawned over and talked to. The rooms and facilities were immaculate, the furnishings modern and convenient.
The good: The buffet breakfast was fair with standard western/Chinese offerings. The lunch buffet setup is identical to dinner (which could get boring after a few days but there is a Chinese and Japanese restaurant also on-site). But I must mention that the selection is slightly more varied that even some 5-star places in Shanghai- the sushi/sashimi actually had more than just salmon and tuna! There is a nan/Indian bread person which I've only seen at the outstanding Yi Cafe at the Shanghai Shangra-La and Hagen Daz ice cream. And drinks (including wine and beer) were INCLUDED in the 288rmb price, which is mind-blowing for someone from Shanghai where the hotel buffets there usually nickle and dime you for everything (can you hear me Sofitel and Meridien hotels?). Now, don't get me wrong, this is still a hotel buffet with mass-produced food and can't be compared to Yi Cafe or Westin Bund Sunday brunch, but I am just saying that for the price, it could hold it's own even in the more "metropolitan" city of Shanghai among the second tier hotel buffets.
The not goods (and reason for minus one-star): pool was adult-only, no kids allowed- this may not be a big deal for all guests but was a big minus for us. As others have mentioned, it is on the outskirts of town- great for Dinosaur Park but not good for business travelers or people who want to be in the center of town.
The bad: In terms of the reservation service- we specifically and repeatedly asked (in English and Chinese) for a suite room or connected room with a door so that we could accommodate all three of our kids sleep hours but still be together. When we did check in we were brought to two separate rooms ACROSS the hall from each other, big snafu but, as mentioned it was rectified immediately with a lot of apologies and a discount, although the suite they moved us to still did not have a door- it was big enough to have us improvise a way to have three kids with three bedtimes go to sleep. We tried to order room-service one night and the person on the phone had no idea what we were trying to do (even though he answered in English "Room service may I help you?").
To wrap up- maybe it's not fair to give this place 4-stars when they advertise themselves as a 5-star hotel and came up so short in some areas (see my much harsher Sofitel Oriental Sheshan review). Maybe I should not have gone with such low expectations and shouldn't compare it to my experience in other parts of China. But for us, when traveling with young children, kind and understanding customer service is of prime importance and we encountered that in abundance at this hotel and want to reward them for it. It's not perfect, and certainly not for everyone, but if you are taking young kids to Dinosaur Park and don't mind the location on the outskirts of Changzhou, then I can whole-heartedly recommend this hotel to you.
FYI- I was informed that there are no suites with a door separating the bedroom from the living room...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.