Recommendation is paramount when booking accommodation in a place you have never been before.
It was quite a responsibility to choose a holiday let for ourselves and four friends from the U.S.
So, with such good feedback from previous guests at Podere San Lorenzo, I felt confident that we would be totally happy and comfortable there.
NOT THE CASE!!
We arrived at about 5 p.m. after a long drive to find that we were not expected, despite having to pay for our apartment by bank transfer, in full, at the time of booking!
No sheets, towels or curtains, so we had no choice but to go away and return in two hours!
Ruth had finished making the beds when we returned, and the curtains would go up the next day.
Not enough dishes for six people in the three bedroom apartment and no drawers in one of the bedrooms, so Ruth sorted that out for us.
Comfortable seating for four only, so two of us had to sit on hard chairs when relaxing (in between running around trying to kill the flies).
Sadly, when we asked for extra towels, we were asked to pay 8 Euros!!
It is not about the money, but if I was running this business, I would have offered a glass of wine or towels at no extra charge as a way of saying "sorry" for the mess up!
A bit of customer service goes a long way!
The constant insect companions inside and outside the apartment meant that it was not a comfortable stay. Our first duty was not to go shopping for shoes and handbags, as you might expect when in Italy, but to source numerous anti insect ammunition. Sprays, candles, tablets etc. etc.
Needless to say, we decided not to eat in the restaurant on site!!!!!
I suppose we should have expected the unsavoury smells, as we were on a farm, but.................. we didn't.
They could have put the pig pen a little further away from the apartment buildings!
All in all, I would give this place 4 out of 10.
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