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“Trapped” 3 of 5 stars
Review of Hilton Rome Airport Hotel

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Hilton Rome Airport Hotel
4.0 of 5 Hotel   |   Via Arturo Ferrarin, 2, 00050 Fiumicino, Italy   |  
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Ranked #10 of 21 hotels in Fiumicino
Waterville Maine
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“Trapped”
3 of 5 stars Reviewed March 30, 2013

If one has an early flight out of Rome there's nothing much else one can do.
As we entered the lobby we couldn't help but notice droves of flight attendants checking in. In fact the place looked like a standard dormitory for crew.
The gal at reception was impersonal. She gave us a room opposite the housekeeping storage where carts kept coming and going, banging into the walls. Next to our entrance door was the ice machine. Clanging here too. We got the impression that it was take it or leave it. Zero hospitality. Since we had to get up early we had no choice. We were unable to go elsewhere at that point.
A bit of telly to relax? Nope. Our set didn't work. Many calls later and a visit down to reception till finally a maintanence guy came up and jiggled some wires behind the set. We got some TV.
Next: we read in the hotel's brochure that there was "a complimentary station for Airline web check-Ins and to print boarding passes". But when my husband inquired about this he was told that the information in the brochure was wrong.That was misleading to say the least.
Finally: no hot water. We phoned and mainenance guy was to come back but then, after running cold water for a good fifteen minutes, finally we got hot.
Nothing pleasant to say about this place. Of course it's 'close'. Why else would anyone stay there?

Room Tip: make sure tht your room is not directly opposite a storage area or next to the ice machine
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Stayed March 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, April 2, 2013
Dear Guest,

Thank you for being our guest and for taking the time to review your experience with us.
I have carefully noted all your comments and would like to sincerely apologize for the issues you reported and for having failed in delivering the high levels of quality and service you rightly expect from the Hilton. I am very sorry that overall experience has been far below your expectations and really hope you will give us another opportunity to regain your trust. Should your future plans bring you back to Rome, please contact me personally and I will be happy to take care of your reservation and make sure that you will be welcome in the truly Hilton style.
Thank you once again for providing your constructive feedback. Much appreciated.
We look forward to welcoming you back in the near future.
Best regards.

Andrea Carnevale
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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English first
Toronto, Canada
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 30, 2013 via mobile

Stayed here with my wife last nov 2012 was convenient for early morning flight and easy to find just a long walk but good cardio lol, clean big room ,free shuttle and wifi well worth the money spent I would surely stay again

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, April 2, 2013
Dear Guest,

Thank you for taking the time to post your review on TripAdivsor. I am really pleased you enjoyed your stay and the services provided
Looking forward to welcoming you again very soon!
Kind regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 27, 2013

honestly i'd like to leave my compliments for this hotel, so smart with a very nice staff.
The position of course is the best one for all the people like me who need a place just for a night for a quick touch to the enchanting Rome, for business of course.
I'm afraid for little time i spent at beginning of this month.
I'm sure to use again this hotel.
Recommended.

Room Tip: I did'n had enough time to make sure on which one is better. Burt in general is a great hotel
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, April 2, 2013
Dear Guest,

Thank you for being our guest and for posting your nice review. I am very happy that you enjoyed your stay and appreciated the friendly and professional service delivered by my Team.
We look forward to welcoming you again very soon.
Kind regards.

Andrea Carnevale
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, MA
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 26, 2013

This is a comfortable well-run airport hotel. Even in the not-best room, the bed was comfortable and the room was spotless. Hair-dryer, coffee-maker, ironing board -- check, check, check. The "business center" equivalent is a computer+printer in the lobby, and kudos to the Hilton, they were in perfect working order with plenty of paper and ink. We were staying there to catch an early flight out, and strolled over to the airport (Terminals 1, 2, 3 easily attached, getting to 5 takes a shuttle bus, somebody say) but the airport food was much less good than the hotel's restaurant. Nice varied menu including a spinach, potato, and smoked duck cold salad. I recommend this hotel for anybody who has an early flight to catch from Fiumicino.

Room Tip: Our room had a view of airplanes but it was not noisy.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, April 2, 2013
Dear Guest,

What a pleasure to read your positive review! I am so glad you enjoyed your stay and would recommend our Hotel for the convenience of its location as well as for the facilities and services offered. Guests’ feedback is always very much appreciated and knowing that we succeeded in delivering the highest levels of accommodation and services is our best reward.
Looking forward to welcoming you back again very soon.
Kindest regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SILVER SPRING
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 25, 2013

I stayed at the Hilton Rome Airport for one night prior to flying back to the States. I was able to check-in very early (8:30am) and my room was already ready. The hotel is directly connected to the airport, however you should be prepared to walk because it's fairly far. Still, I found the location to be the most convenient feature of this hotel. The rooms themselves are partially updated, but the bathrooms really need an update. They also aren't completely sound-proof - I didn't hear the noise from the airport outside, but room-to-room noise. Lastly, I found the prices at the hotel restaurant and for WiFi to be entirely too pricey. Bottom line: if you have an early flight and need the convenience of being close-by, stay here. If not, you can definitely find a better property.

  • Stayed March 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, April 2, 2013
Dear Guest,

Thank you for choosing the Hilton Rome Airport for your last stay. It is a pleasure to know that you had a pleasant stay and enjoyed the convenience of our location as well as the services offered. Just on a side note, free wifi connection is available for our guests in all hotel public areas (Lobby, Bar and Restaurants, Executive Lounge) when using their own devices.
We thank you for being our guest and look forward to welcoming you again very soon.
Kind regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mackinaw, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 25, 2013

This hotel is very convenient for Americans who travel for business to Rome and surrounding area. We stayed there for one night upon arrival and for one night as we departed Rome. To our luck, our bags did not arrive to the airport until 12 hours later. So it was nice to be located near the airport. The staff was friendly and very accommodating. They let us check in early since our plane had arrived to Rome at 9am. The hotel had a very good breakfast buffet and was very clean. We enjoyed the complimentary shuttle to the attractions, although, one day it dropped us off at the train station because of the bike race in town.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, April 2, 2013
Dear Guest,

Thank you for taking the time to review your stay with us. I am extremely pleased to read that you had a very positive experience and you enjoyed the accommodation as well as all the facilities and services offered. I hope we will have the pleasure of welcoming you again very soon and thank you once again for the being our guest.
Kind regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marshall, MIchigan
Top Contributor
87 reviews 87 reviews
27 hotel reviews
Reviews in 41 cities Reviews in 41 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 21, 2013

This hotel is on the airport property - accessed by a lot of passageways and moving sidewalks. You essentially walk by several of the airport's parking structures, then take an elevator down one level to the covered sidewalk. As a solo female traveler, I felt secure, though I did see quite a few homeless people sleeping in the hallways on may to the airport at 4:30 a.m. The hotel itself is expensive and more than adequate. The restaurant and bar are both very pricey, but the food at the bar was good. Staff were very helpful, and I received my wakeup call right on time. If you're looking for convenience, stay here. Atmosphere? Stay elsewhere.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, March 22, 2013
Dear Guest,

Thank you for taking the time to review your stay with us. Overall, I am happy to read that you had a pleasant stay and enjoyed the accommodation and the services provided. I have taken into great consideration your comment regarding the presence in the very early morning of some homeless in the tunnel connecting the Hotel with the Terminals. Rest assured that we constantly monitor the area and co-operate with the Airport authorities (who manage and maintain all airport facilities) and the Airport Police. We have also urged the implementation of additional measures (cameras, more police patrolling in the very early or late hours) in order to guarantee the highest standards of security and feel of safety among our guests.
Thank you for your constructive feedback. We really hope we will have the pleasure of welcoming you back to the Hilton Rome Airport very soon.
Kind regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Rome Airport Hotel

Address: Via Arturo Ferrarin, 2, 00050 Fiumicino, Italy
Phone Number:
Location: Italy > Lazio > Province of Rome > Fiumicino
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Fiumicino
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Rome Airport Hotel 4*
Official Description (provided by the hotel):
Hilton Rome Airport is directly connected to Leonardo da Vinci Fiumicino Airport via a covered overpass with a moving walkway, just 7 minutes walking ditance. Stylishly appointed and modern in design, this contemporary hotel offers upscale amenities, fine dining and warm hospitality, supported by friendly and professional Hilton Team Members. 35 minutes from downtown Rome by complimentary shuttle bus 8 times a day, free wi-fi Internet access in public areas, swimming pool with Jacuzzi and Fitness Centre featuring the latest generation of cardio and strength training equipment, will help you to feel your best during the stay. 517 stylish and soundproof guest rooms including 108 Executive Rooms and 15 Suites with access to the Executive Lounge (serving complimentary breakfast and refreshments all day). On site Le Colonne Restaurant serving Buffet breakfast, lunch and dinner and Caffe Tevere Bistro with a delicious selection of pizzas, pastas, burgers and creative salads. A Kids Menu is also available, offering chicken nuggets, mini burgers and ice cream. An In-Room Dining menu is located in each guest room and offers a variety of food and beverage items for you to enjoy. Hilton Rome Airport is located 8 miles from the Parco de Medici business district and 6.5 miles from Fiera di Roma Exhibition Centre. Parco Leonardo shopping mall is just one train stop from the Airport station. ... more   less 
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Also Known As:
Hilton International Fiumicino
Hilton Fiumicino
Rome Hilton
Hilton Rome Airport Hotel Fiumicino

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