Checked out today from the Hilton.

First the one good point. The breakfast was first class.

Now to the negatives. I bought a business package which cost 252 Euros per night, the first room I checked into was small and the window was small and dirty, made the room seem like a prison cell! I changed room and although the room was brighter it was still very small, for 252 Euros I didn't even get a free bottle of water!

Also out of 5 nights at the hotel I was woken up 3 times with the housekeeping cleaning rooms at ridiculous hours, the first night the hoover was going at midnight in the next room, as the room has a wooden floor this was echo-ing, the worst one started at 2130 and lasted until 2300, 3 adjacent rooms being cleaned and the cleaning ladies were shouting to each other outside my room despite me having do not disturb on it.

Finally at check out, despite me having a business package including internet the cost was on my bill, surely this should be flagged up when they put my details in!

I am staying in Rome for a further 3 weeks from Monday have booked a different hotel, I won't be coming back here despite it's good location for my work project.

We had a morning flight home after a cruise and have stayed at many Hilton properties in the USA so we thought this place would be ideal - even though the nighty rate was quite high. Check-in worked fine and we checked our bags with the bell-hop to be picked up the next morning. We were unable to find any outlets that would work for our US-type appliances. This surprised us as we felt a large portion of the clientele would be US citizens heading home. When we asked at the front desk about an adapter, they told us they would sell us one. Even a small hotel in the port city of Civitavecchia had a US-style outlet for shavers and loaned us an adapter for my wife's curling iron.
We did not sleep well as the room was too warm even though we turned the thermostat way down. When asked at checkout how we slept, I mentioned the warm room. I received a shrug from the desk clerk.
This is one hotel I will never return to. There are other choices and I will take advantage of them in the future.

Well, it was 2 1/2 years ago that I stayed here, an dI wouild have thought the disappointment would have eased.

The good: If you have an overnight with an early flight this hotel is ideal. You can walk to your gate, and there are frequently luggage trolleys around to help you haul your stuff with you.

We took advantage of the shuttle bus to town. This was great! It drops you off right where all the hop on/hop off busses tour. We had a relaxing afternoon sightseeing and did not have to pay the inflated train rate into town from the airport.

The bad: I guess they were training a new girl, but service was absolutely horrible. I was unable to find my passport and the desk staff refused to allow me to check in without it. Unfortunately, I was made to sit in the lobby for 3 hours going through my bags over and over, with everyone checking into the hotel admiring my underwear. It was humiliating. Eventually, the night supervisor relented and allowed us to check in, long after the Executive lounge had closed. As an aside, I had left my passport at the airport upon arrival and I was able to retrieve it from the Carabinieri in the morning.

The room was fine and quiet.

Back to the executive lounge, this lounge did not live up to Hilton standards during my stay. Selection was just ok, and service was lacking.

Overall I can not award more than 2 green dots as this hotel made me feel like crap. As a diamon member, I expect better from the Hilton Brand. Were I to return I would stay in town.

A fair walk but certainly doable from arrivals level. Nice clean rooms, all the amenities and a good restaurant. Great breakfast and excellent staff.
The only real down side, apart from the fact that its 150E per night, is that the internet charge is exorbitant. Ended up being near 30E per 24hours.
Everything else is very good and we did get a free lift to the departure level the next day which helped with all our bags! That was great!