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“Mixed feelings” 3 of 5 stars
Review of Hilton Rome Airport Hotel

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Hilton Rome Airport Hotel
4.0 of 5 Hotel   |   Via Arturo Ferrarin, 2, 00050 Fiumicino, Italy   |  
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Ranked #9 of 21 Hotels in Fiumicino
GreenLeadersGold level
St. Petersburg, Russia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Mixed feelings”
3 of 5 stars Reviewed January 27, 2013

We stayed at this hotel twice on our trip to Rome.
First, when we landed close to midnight (did not really want to go to the city at that time) and secondly when we flew out (flying around 6.00 in the morning is a great carrot to pick a hotel like this at the airport)
However, still a decent walk from the terminal, though an indoor walk. When it comes to that, guess nothing beats the Copenhagen Airport Hilton.
Was not that easy finding when we landed - could have wished for a little more signing in the arrival area.
Hotel not that different from other Hiltons - decent rooms etc.
Breakfast was pretty good.
The thing, which annoyed me, both times, was that we did not get the 2 bottles of water we normally get.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 30, 2013
Dear Guest,

Thank you very much for taking the time to post your review on TripAdvisor. I am sorry if you encountered any difficulties in getting to the Hotel. We are currently working alongside the airport authorities (who are in charge of airport premises) to improve the signage in the arrival area and make it easier for our guests to reach the hotel from the airport terminals.
Overall, I am glad to know that both stays have been overall satisfactory and look forward to welcome you back again very soon.
Kindest regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,070 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
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NY/NJ
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 26, 2013

We use this hotel about 6 times a year when leaving Italy. Always clean, friendly and helpful. A quick walk to the main terminals; very efficient bus from the front door to the international departures terminal. We usually don't get the breakfast, but when we did it was very good - something for everyone. The waiters are great - specially ASCONIO ! We stayed last fall during chestnut season. We ordered a bottle of Novello and I mentioned it would be nice to have some warm roasted chestnuts - he headed out of the resturant area and returned with a paper-cone of roasted chestnuts! Still don't know where he got them - not on the menu......In any case, the rooms are generally about 200e a night, but if you stay in the city or other "airport" hotels, you avoid the aggravation factor or having to get a cab from other 'airport' hotels for early morning flights - free vans usually don't start until 7am.

Room Tip: Ask for a room at the far end of the hall so you don't hear the inconsiderate door slammings.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 30, 2013
Dear Guest,
Thank you so much for choosing our property again and for taking the time to post such a positive review on your stay with us. It is very rewarding to learn that also on this occasion we have delivered the level of quality and service you expected from the Hilton.
I am very happy that Ascanio added the “extra touch” and contributed to leave such a nice “souvenir” of your last stay in Rome.
We hope we will have the pleasure of welcoming you back again very soon.
Kind regards.

Andrea Carnevale
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, California
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 25, 2013

Had the good fortune to stay earlier this month with my husband and grand-daughter. Rooms comfy, well appointed and immaculate; staff gracious and very helpful; breakfast excellent. Plan to stay here next time I am flying out of FCO. Grazie and buon anno to the staff!!!

Stayed January 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 30, 2013
Dear Guest,

What a pleasure to read such a favorable review! I am very happy to learn that you enjoyed your stay and appreciated the accommodation and all the services provided, in particular our breakfast , the courtesy of our staff and the comfort of the accommodation.
We really hope we will have the pleasure of welcoming you back again very soon.
Best regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 25, 2013

Walk to and from the terminal on lenghty people movers. A nice staff. Very conventional rooms. Older bathrooms. Comfortable bed. Clean. Quiet due to noise blocking windows.Great buffet breakfast ( cost 20 EUROS but worth it) and surprisingly good food in restaurant.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 30, 2013
Dear Guest,

Thank you very much for taking the time to share your views on your stay with us. I am glad to read that the overall experience has been up to your expectations y and that you enjoyed the courtesy of our staff, the comfort or our beds and the quality of food at breakfast and at the restaurant.
We hope we will have the pleasure of welcoming you again very soon.
Best regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amherst, Massachusetts, United States
Top Contributor
105 reviews 105 reviews
5 hotel reviews
Reviews in 33 cities Reviews in 33 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 21, 2013

This hotel is very nice! Great location, the food in the restaurant is good, and the service is great. It's very close to the airport and very easy to find with public transportation (there is a stop for it on the public train) After living on a student's budget in Italy for four months, this hotel seemed like a mansion!

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 24, 2013
Dear Guest,

Thank you so much for taking the time to review your experience on your stay with us. I am very happy that you enjoyed your stay and all the services provided.
Looking forward to welcoming you back again.

Kind regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 18, 2013

We probably stay in this hotel about five times a year. It's a fantastic option for when you have an early morning flight out of FCO as it's connected to the airport and you can walk right from the hotel into the terminal. The rooms are very comfortable, quiet, and a decent size with nice plush beds and pillows. Nice shower and bathroom as well.

Some of the hallways smell of smoke even if you request a non smoking room since some floors have a mix of smoking and non-smoking rooms. I always request a room on a non-smoking floor and there is no smoke smell. The breakfast selection is huge and was very good... we've only had it once because it was included in the room rate. The staff has always been friendly and helpful.

My one big complaint with this hotel is that the price for the internet is outrageous. There is no reason to have the price that high (22 EUR) when the prices for the hotel are already a little expensive. To me it's just taking advantage of people. Otherwise I would give the hotel 5 stars.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 24, 2013
Dear Guest,

Thank you very much for being our guest and posting your review on TripAdvisor.
I am glad to read that you enjoyed your stay and appreciated the convenience of our location, the room, our breakfast and the courtesy of our staff.
I understand your concerns regarding the internet charge. I am glad to advise that as from next June, free wi-fi will be available for all guests in all hotel public areas, lobby and restaurants.
I really hope we will have the opportunity to welcome you back again in the near future.
Best regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
98 reviews 98 reviews
63 hotel reviews
Reviews in 50 cities Reviews in 50 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 13, 2013

Like almost everyone else, I stayed for one night after a business trip to Rome and an early flight to the US the next day.

The hotel is in a great location, which you can walk to from the airport. It is a long walk however and there is a shuttle if you need it. Some of the moving walkways (I’d estimate at least 30% were out of action, which is good for Italy!)

This hotel has a lot of aircrew, which in itself speaks volumes for the location.

Check-in was quick and efficient and my room was easy to find. The room itself was clean but not particularly modern or contemporary, atypical for Italian hotels but I guess it is up to usual US standards.

Only negatives I can think of are the price of everything, room, food, internet etc. are all at a premium price, which I guess is what you would expect given the location and lack of competitors. Restaurant for dinner and breakfast was fine, apart from a billing error that I had to fix at checkout.

One thing not related to the hotel is the new international terminal that requires you to take an internal transfer bus and also submit to extra screening. Leave extra time as it is inefficient.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 16, 2013
Dear Guest ,

Firstly, I would like to thank you for being our guest and for taking the time to share your experience with us. I am pleased that the stay has been overall satisfactory and that you appreciated the location and the service delivered by our Team.
Customers’ feedback is very important to us and we welcome any suggestions or comments on how we can improve our services and maintain the highest standards our guests expect from the Hilton.
We really hope we will have the pleasure of welcoming you back again very soon.
Best regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Rome Airport Hotel

Address: Via Arturo Ferrarin, 2, 00050 Fiumicino, Italy
Phone Number:
Location: Italy > Lazio > Province of Rome > Fiumicino
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Fiumicino
#6 Luxury Hotel in Fiumicino
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Rome Airport Hotel 4*
Official Description (provided by the hotel):
Hilton Rome Airport is directly connected to Leonardo da Vinci Fiumicino Airport via a covered overpass with a moving walkway, just 7 minutes walking ditance. Stylishly appointed and modern in design, this contemporary hotel offers upscale amenities, fine dining and warm hospitality, supported by friendly and professional Hilton Team Members. 35 minutes from downtown Rome by complimentary shuttle bus 8 times a day, free wi-fi Internet access in public areas, swimming pool with Jacuzzi and Fitness Centre featuring the latest generation of cardio and strength training equipment, will help you to feel your best during the stay. 517 stylish and soundproof guest rooms including 108 Executive Rooms and 15 Suites with access to the Executive Lounge (serving complimentary breakfast and refreshments all day). On site Le Colonne Restaurant serving Buffet breakfast, lunch and dinner and Caffe Tevere Bistro with a delicious selection of pizzas, pastas, burgers and creative salads. A Kids Menu is also available, offering chicken nuggets, mini burgers and ice cream. An In-Room Dining menu is located in each guest room and offers a variety of food and beverage items for you to enjoy. Hilton Rome Airport is located 8 miles from the Parco de Medici business district and 6.5 miles from Fiera di Roma Exhibition Centre. Parco Leonardo shopping mall is just one train stop from the Airport station. ... more   less 
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Also Known As:
Hilton International Fiumicino
Hilton Fiumicino
Rome Hilton
Hilton Rome Airport Hotel Fiumicino

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