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“Wonderful Staff, Room Average” 4 of 5 stars
Review of Hilton Rome Airport Hotel

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Hilton Rome Airport Hotel
4.0 of 5 Hotel   |   Via Arturo Ferrarin, 2, 00050 Fiumicino, Italy   |  
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Ranked #10 of 21 Hotels in Fiumicino
GreenLeadersGold level
Miami Beach, Florida
Top Contributor
58 reviews 58 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
74 helpful votes 74 helpful votes
“Wonderful Staff, Room Average”
4 of 5 stars Reviewed January 11, 2013

I was traveling with my grown son and we chose the Hilton Rome Airport because we had very early flights the next morning. We stayed the evening of December 23rd. I have been a Hilton Silver Honors member for several years so I am very familiar with the brand.

The check in lady was very kind and helpful and she helped us with information about the hotel, the access via the walkway to the Airport terminal, the shuttle, etc.

A nice desk staff helped us with boarding passes.

We stayed in a room on the 3rd floor - the pros were:

the room was clean, the bed sheets were clean and the bathroom was sufficient, it also had a nice television (we did not use because we saw that it was 22 Euro charge), also a nice tea kettle.

The restaurant and food were amazing! We had pizza and pasta with a nice salad - it was great. The staff were so wonderful!

the cons were:

there were no washcloths in the bathroom, the shower head was very crystalized with lime deposits (I did not take a shower but a quick bath instead), as a personal choice, I like a carpeted floor in a hotel room. The hard floors were cold as it was December.

In closing, we would definitely stay here again - also, I had a flight back to US early and it was great to have the shuttle available at 5 a.m. The shuttle driver was great!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 16, 2013
Dear Guest,

Thank you so much for posting your detailed review on TripAdvisor. I am happy to read that the accommodation was nice and clean and that you particularly enjoyed the food at the Restaurant. As to the washcloths, as per standards, these are available in all Executive Floor Rooms and Suites. However, upon request, we are always willing to deliver them to the room. Also, only In-Room Movie services are at a charge but guests can freely watch all TV channels available in many languages . I have taken note of your comments regarding the shower and shared them with the Executive Housekeeper for her action and follow up.
Thank you for being our guest. We look forward to welcoming you back again very soon.
Best regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,153 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Fontegreca, Lazio, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2013

the hotel was very clean and the staff was very friendly.....the closeness to the airport is great , a 10 min walk! the only bad thing breakfast was exspensive.........the location is great for early flight but not to go into the city or move around on a daily basis ....not enough transportation chioces and the few offered a very exspensive

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 16, 2013
Dear Guest,

Thank you for your review on TripAdivsor. I am glad to read that you enjoyed your stay and the services provided.
Guests’ feedback is much appreciated and will surely help us to improve our services in the future.
Looking forward to welcoming you back again very soon.
Kind regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chuluota, FL
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 10, 2013

We stayed overnight after a train trip from Florence to Rome so we could catch an early morning flight. This is an excellent hotel for next to airport. Clean and comfortable with a superior staff. The Bar staff were really outstanding making my wife and I feel like royalty.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 16, 2013
Dear Guest,

Thank you for being our guest and for sharing your view on your experience with us. I am very happy that you enjoyed your stay, the accommodation and the service delivered by my Team, the Bar staff in particular.
Looking forward to welcoming you back again very soon.
Best regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 7, 2013

I stayed for one night for a flight in the morning. You can walk to the terminals, but allow 10 to 20 minutes along covered walkways. The room was lovely, spacious, clean, quiet. There is a well equipped gym available as well as a pool. It was what I expected from a Hilton, well worth the few extra pennies.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 8, 2013
Dear Guest,

Thank you for taking the time to post your feedback pertaining to your recent stay at our hotel. We welcome comments from our valued Guests and I am very happy to know that you enjoyed your stay, the accommodation and our facilities. We hope to be able to welcome you back to the Hilton Hilton Rome Airport in the near future.
Best regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 7, 2013

Great rooms (my wife has status so we got an upgrade to the executive floor), very friendly staff, a 8-10 minute walk to the terminals (take the shuttle if any in your party have difficulty walking long distances), absolutely spotless, and while it's not cheap it's worth it if you have an early flight out of Fiumicino or get in very late and don't feel like going into Rome yet. If there's a sale or you can get it on points, absolutely go for it.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 8, 2013
Dear Guest,

Thank you for choosing to stay at the Hilton Rome Airport. I would also like to thank you for taking the time to post your positive review on TripAdvisor. Your feedback is really important to us.
I am glad the overall experience has been satisfactory and you enjoyed the convenience of our location, the room, and the friendly service of my Team.
We look forward to welcoming you back very soon!
Kind regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 6, 2013

we ended up staying here after we last minute bolted from our prior hotel in Fiumicino. We had booked the Best Western, but felt unsafe in that neighborhood and our room smelled bad and the hotel was empty. As we were taking back our rental car, we spotted the Hilton. It is definitely pricey, but at that moment was worth it. Great bar/restaurant area. The most comfortable beds! Decent food at the restaurant, but nothing like the small local restaurants throughout Italy.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 8, 2013
Dear Guest,

Thank you for having chosen the Hilton Rome Airport for your stay and for taking the time to post your review on TripAdvisor.
I am very happy to read that the experience was satisfactory and you enjoyed the accommodation, the food and the services provided.
We look forward to welcoming you back again very soon.
Best regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lynchburg, Virginia
Top Contributor
119 reviews 119 reviews
57 hotel reviews
Reviews in 55 cities Reviews in 55 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed January 6, 2013

We stayed at this hotel at the end of October after a visit to Rome, Lucca, San Gimignano and surrounding areas, and Florence. We were on our way out on a flight from Fiumicino (or so we thought). I chose this place because I had points and was able to book this room for very little money and because it was close to the airport. It fulfilled its closeness--it is right at the airport--we took the Leonardo Express train from Rome and just followed the signs from the train station to the hotel. It was about a 10 minute walk with many moving sidewalks to speed you along the way. Despite a long line at the reception desk, we were quickly checked in and were given a big room in one of the corridors radiating off the central core where the elevators were located. It was a king room and it was clean, had a comfortable bed, iron and ironing board, hair dryer, and very nice bath amenities. We quickly freshened up and headed downstairs for dinner. It was very busy in the restaurant and were told we would have a long wait so settled in at the very nice bar with a glass of wine and beer. After only about 10 minutes we were seated. Our server was prompt and professional. Since we were at the Hilton we decided to have our first burger of the entire trip (a little homesick I guess) and it was good. I also had the soup--can't remember if it was pasta fagioli or minestrone but that wasn't quite as good. The prices were fairly high but kind of to be expected since it is the only place around to eat (I guess you could go over the airport and eat if you want to). We had a great night's sleep and were able to print out our boarding passes at a computer set aside for this purpose. We ate breakfast at the hotel which was a buffet and was fine (if again pricey). Since we were flying to the U.S. our terminal at the airport was 5 and this is not near the hotel but they provide an excellent shuttle service which quickly got us to the terminal. This should have been the end of the story...but it wasn't. After sitting on the tarmac for about 2 hours US Airways cancelled our flight due to mechanical issues (no weather radar working) and wouldn't you know it--we were sent to the Hilton again! The fact that we had stayed there the night before caused some confusion--they had our information on file and this messed things up somewhat. However, even with all of the people from the flight waiting in line it only took about 10 minutes to check in. Again the room was comfortable although not quite as nice--a queen bed, smaller, not as nicely decorated. The Hilton had one other flight in the same predicament and they set up a buffet in one of the conference rooms for lunch, dinner, and breakfast--not up to the quality of the restaurant but not bad either and I'm pretty fussy. We weren't allowed to take the shuttle in the morning until a certain time so we walked over to terminal 2 or 3 and took a shuttle from there to terminal 5 and it was a good thing because there was some difficulty with printing out our boarding passes. So all in all, it is a bit expensive but clean, efficient, and convenient to the airport. We found a charge for the second night on our credit card when we got back home (due to the confusion of the previous night's stay I'm sure) but before my husband even had time to challenge it it had been removed.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 8, 2013
Dear Guest,

Thank you so much for taking the time to share your experience on your stays with us on TripAdvisor.
I am glad that in both occasions you were satisfied with the accommodation and the services delivered by my Team, despite the challenging circumstances during your second stay.
Constructive guests’ feedback is always very much appreciated and will surely help us to improve our services in the future.
We really hope we will have another opportunity to welcome you back in the near future.
Best regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Rome Airport Hotel

Address: Via Arturo Ferrarin, 2, 00050 Fiumicino, Italy
Phone Number:
Location: Italy > Lazio > Province of Rome > Fiumicino
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Fiumicino
#7 Luxury Hotel in Fiumicino
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Rome Airport Hotel 4*
Number of rooms: 517
Official Description (provided by the hotel):
Hilton Rome Airport is directly connected to Leonardo da Vinci Fiumicino Airport via a covered overpass with a moving walkway, just 7 minutes walking ditance. Stylishly appointed and modern in design, this contemporary hotel offers upscale amenities, fine dining and warm hospitality, supported by friendly and professional Hilton Team Members. 35 minutes from downtown Rome by complimentary shuttle bus 8 times a day, free wi-fi Internet access in public areas, swimming pool with Jacuzzi and Fitness Centre featuring the latest generation of cardio and strength training equipment, will help you to feel your best during the stay. 517 stylish and soundproof guest rooms including 108 Executive Rooms and 15 Suites with access to the Executive Lounge (serving complimentary breakfast and refreshments all day). On site Le Colonne Restaurant serving Buffet breakfast, lunch and dinner and Caffe Tevere Bistro with a delicious selection of pizzas, pastas, burgers and creative salads. A Kids Menu is also available, offering chicken nuggets, mini burgers and ice cream. An In-Room Dining menu is located in each guest room and offers a variety of food and beverage items for you to enjoy. Hilton Rome Airport is located 8 miles from the Parco de Medici business district and 6.5 miles from Fiera di Roma Exhibition Centre. Parco Leonardo shopping mall is just one train stop from the Airport station. ... more   less 
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Also Known As:
Hilton International Fiumicino
Hilton Fiumicino
Rome Hilton
Hilton Rome Airport Hotel Fiumicino

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